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at the Vagabond Inn Reno
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Expensive and buggy
Aug 17th, 2019
For price point I wasn't expecting nice but the basics for quick rest during road trip. First room smelled like they finished construction of it that morning. Was immediately greeted by small roach on bathroom counter. As we got further in there were several of same bugs on desk and on the floor. Went back to front desk for another room. Upon first look, seemed better, cleaner, but on our way back to car to grab our things I spotted a large bed bug on the bed. Took photo and back to front desk. Was offered a third room but I do not mess around with bedbugs. Was lucky this one decided to say hello before we brought in our luggage or laid in the bed. Front desk directed me back to hotels.com for my refund. But also tried to make it about me, that he had plenty of others there without complaint. So either fine with bugs or maybe we got super unlucky, but not the gamble I wanted to play. I wonder now how many of the driver's license printouts on his wall of shame were horrified visitors. Hotels.com were prompt in response and processing my refund. TRIPADVISOR.COM USER
Not worth the rates
Jun 23rd, 2019
I typically have fairly low expectations for 2 star hotels however there were a few things we encountered in our room that were unacceptable: - the outlets were loose and they were burn marks near the outlet in the bathroom. - the bedside lamp was missing a light bulb - the chair in the room had fingerprint paint stains on the cushion - the lampshade and the bedside table were tagged - there were stickers all over the wall - the mattress was only about 5 in thick All of this was brought to the front desks attention when we left. Considering the price that you are paying I would not recommend this place. TRIPADVISOR.COM USER
Unmaintained , bad odor and unsafe.
Feb 12th, 2019
The online photos do not match reality. The Room smelled terrible, like cigarettes. I had reserved a bottom floor room due to my heavy work luggage and got a top floor room. There was no remote control for the television. The bathroom outlet did not work. I know my neighbors were not in your control but they made noise until 7am every day. I did not feel safe being alone there. TRIPADVISOR.COM USER
DO NOT STAY HERE
Jun 18th, 2018
Zero stars is what the rating should be. Made a reservation and got charged for a room only for the owner to tell me that there were no longer any rooms as I checked in too late that night and was a 'no show' so she sold my room to someone else instead. She refused to give me my money back. After a heated argument, she offered a room for the following night after I'm leaving. Do not book with them. Try the Baymont which was by far cleaner and cheaper. TRIPADVISOR.COM USER
All signs point to "NO"
May 24th, 2018
I needed a cheap room for the night and everything I looked into was booked or overpriced. This room was supposed to be $49.99. After tax, my charge was $56. 50? The front desk staff was not particularly happy to help me or explain why the tax rate was so high. My non-smoking room smelled of cheap cigarettes. The mattress was a mere 6" thick, there was mold in the shower, the chair in the room was falling apart, the hair dryer was missing off of the wall, and all but 2 channels on the old TV were static. To be fair, the room had a microwave and a mini fridge. Would never recommend this place to a friend. Save your pennies & stay at the Atlantis for $75, plus tax. TRIPADVISOR.COM USER
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