Valentin Imperial Riviera Maya

Carretera Federal 307 Chetumal Puerto Juarez Km. 311 500 | Playa del Carmen 77710  [SEE MAP]Playa del Carmen  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 5

Awesome trip

Sep 26th, 2020

This was our 3rd trip to the VIM and it just keeps getting better. We upgraded to an Emerald. Loved, loved, loved our time at the resort. Felt very safe not wearing a mask. They are doing a great job with keeping everything clean. Try the cotton candy mojito at Don Miguel’s and say Hi to Jesus for us. We will be back with a group of people in May. Can’t wait to share this place with others. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Another Great week at the Valentin.

Sep 26th, 2020

We just returned from our 6th visit to the Valentin imperial maya and had a wonderful time. Things were a little different but they are doing a great job at keeping the place sanitary and with social distancing. I have to give a special thank you to some wonderful people who really made our vacation. Sports Bar- Ricardo, Edwin and Grissele. Don Miguels- Virginia and Jesus. Go Team- Lorenzo. Ginger Sushi Bar- William and everyone else we encountered even the grounds crew couldn't have been more pleasant. It was so nice to get away to Paradise if only for a week. Can't wait to be back in February. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Honeymoon

Sep 26th, 2020

Valentine Riviera Maya is the Absolute Best Resort ever !! This was our first trip and will definitely not be our last!! There you are treated as family and royalty at the same time 💕 Our waiter Jesus went above and beyond every time we came. Nallely also was amazing. Dona Socorro ( building 4) in house keeping had our room sparkling clean twice a day ! Antonio our waiter on the beach always so pleasant and very friendly! Yahir, Juan and Lorenzo also very very attentive and helpful!! ALL staff in ALL departments from ground keepers, cooks, waiters, bartenders, privilege check in check out, beach and pool staff All have #1 customer service all day everyday! You are always greater with a smile and feel as if you are at home!! We are planning our next trip and have shared our experience with friends and family already!! Can’t wait to go back!! We will definitely be returned guess and will visit as frequently as possible as there is NO place better than Valentine Imperial Riviera Maya !!! Jessica and Reynaldo Patiño TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Loved our trip!!!!

Sep 25th, 2020

Not our first trip, not going to be our last trip. Service was over the top. Victor and Madgiel at the golden pool never left our drinks empty, and put up with our mini parties at the end of the pool for 10 days. Isabel, our concierge for building 10 went out of her way to make us comfortable and after my husband got dehydrated, she checked on him everyday. There is no way that you can want for anything at this resort. This is our ONLY home away from home!!! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Fun and Relaxing Getaway

Sep 25th, 2020

My husband and I just returned from our second stay at the VIM. We were celebrating our 16th wedding anniversary. We chose the Valentin because we really enjoyed it the first time we visited back in 2017. We’ve tried other resorts since then and none have even come close to providing the quality experience we had at VIM. We stayed in building 6 which is around the golden pool. This is the same building we stayed in the first trip and we liked it so much we requested it again. It’s close to the main pool and beach as well. Rosario was our consierge. She always had a warm greeting for us every time we saw her. She also helped to arrange a special dinner for our anniversary. The food was excellent. We ate at Mar y Tierra for breakfast and lunch most days but the burgers and tacos served by the pool were also very good. For dinner we ate at the French, Italian, Mexican, and Japanese restaurants. We were able to get into them all without reservations or waiting but the resort is only operating at 30% capacity right now. The best meal by far was the beach dinner at sunset. There is an extra charge for this but it was well worth it! It was a 7 course meal on a night when the sky was clear and the breeze was cool. Javier was our server and he made the experience very special for us. Each night after dinner we stopped in Don Miguel for drinks. The first night I asked for something spicy and they made me 2 drinks. The Margarita Pique is by far the best mixed drink I’ve ever had. Virginia & Jesus were our servers for the entire trip. After the first night they knew what drinks we were going to order without us even having to tell them. I also appreciated the fact that we could get drinks to go and enjoy out in the plaza during the nightly entertainment. Most nights that we were there, the Imperial Band played in the plaza. This was a welcomed surprise as we had heard that there was no evening entertainment right now due to Covid. My husband and I enjoy live music and that’s something we haven’t been able to enjoy since March with all the Covid restrictions. The Imperial Band is amazing! They’re all extremely talented musicians. We saw them 4 out of the 7 nights and never heard the same song twice. Speaking of the plaza...I have to shout out server Alejandro. He kept the drinks coming without us even having to order. Lorenzo and the rest of the Go Team staff made the days by the pool fun and entertaining. Coming into this trip I was a little disappointed that the swim up bars were going to be closed but it wasn’t that big of a deal after all. Imelga was our pool server most days. She was so pleasant and we never had to wait too long for drinks. The beach was always clean and we were lucky to have calm water most days. Because of the low occupancy there were always plenty of chairs by the pool and beach which was really nice. Everything about this trip was amazing. The customer service is the best we’ve ever experienced. I’m already planning for our 3rd trip next year. TRIPADVISOR.COM USER 

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