Ventana Big Sur, an Alila Resort

48123 Highway One | Big Sur, CA 93920-9538  [SEE MAP]Big Sur, CA  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 4

Great facility, good views, good service

Feb 26th, 2020

We went to Ventana for Presidents day weekend, which also coincided with Valentine's day. The weather was gorgeous and the facilities are top notch. Overall it was very nice, but the costs were outrageous. Service is hit or miss. We complained that our hot tub was way too hot, and requested it be turned down. After three tries, we finally got the temperature reduced - just in time for our last night. What is worst however is that the restaurant, the Sur House, is.. really poor. Service there is terrible and the food quality is mediocre at best. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

stunning

Feb 25th, 2020

ooh la la--I stayed here for one night and it was mind blowing. First off, struck by the gated entrance and seclusion. Immediately when driving up I could see stunning views of the Pacific. The grounds are full of lush flowering gardens and redwood trees. Then, I checked in for a Sunday night stay, and the valet was super efficient and courteous storing my luggage while I left for a hike while my room was being prepared (check in is at 4, and they had my room ready at 3 when I arrived around 2 PM). On arrival, the clerk let me know my room had been upgraded. Then as I was on my hike, I got another call that my room had been upgraded, for free, a 2nd time, to a dazzling suite with a wood burning fireplace and a hammock on the deck. I am not a VIP, never win raffles or lottery tickets and was traveling by myself so felt very lucky ;) overall, the spa, the pools, yoga class, happy hour and hot tubs, along with a dazzling restaurant and beautiful hiking trails on premises could have kept me busy for 72 hours though I only got to stay there for 1 night. the restaurant deserves its own review and it was amazing. highly recommend this top notch property TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

World class location, world class service

Feb 21st, 2020

There is something uniquely special about being in a remote location with top notch amenities and service. Our experience was seamless and extraordinary in every respect. All of our interactions with staff on the property glowed with positivity. The passion for service displayed by the GM, Onul, and his team enhanced our visit at every turn. Kudos and we look forward to returning! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

outstanding

Feb 20th, 2020

Now that Ventana is tied in with Hyatt, i really wanted to try it out. So armed with some points, a free award and an upgrade certificate, we booked here for 2 nights for a anniversary/birthday get away. From the time we checked in, to the time we departed the staff made everything great. Sparkling Wine and chocolate covered strawberries in the room, (upgraded to the hot tub suite no less). Excellent breakfasts and dinners at the restaurant with amazing views morning and night. We hung out at the pool/hot tub for most of the day and just chilled. Wife hit the spa for a message as well. Great service across the board. We are already planning our return TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Amazing stay!!

Feb 19th, 2020

Loved my glamping stay at Ventana Big Sur. A totally perfect experience in the most beautiful location imaginable. The tent was luxurious and had all of the necessities (and more!), and being nestled in the redwoods was magnificent. The resort facilities were also fantastic. TRIPADVISOR.COM USER 

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