Verdanza Hotel San Juan

8020 Tartak Street, Isla Verde | Carolina 00979  [SEE MAP]Carolina  [SEE ADDRESS]
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Courtesy of Verdanza Hotel San Juan

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Guest Reviews

TripAdvisor Traveler Rating 2

Water temperature issues

Jan 19th, 2020

The hotel was fine and the staff is actually great. But our water consistently came out scalding hot. I called them about it and they said they would turn down the heaters which worked for 30 minutes but when we needed to use the water afterwards it was scalding hot again. The front desk said no one else had this problem which I found hard to believe when reading some of the other reviews. Water at a good temperature is not a problem I’ve had at any of the hundreds of hotels I have stayed at. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Disappointing

Jan 19th, 2020

I cannot see how the ratings are so high. The floors don’t get vacuumed, trash in the elevator for several days, water is either scalding or cold (the desk said to let the water run at least 15 minutes to get hot), had to call for maintenance to come back several times for a door slipping off the track. Fire alarms are extremely sensitive to tremors on the other side of the island, setting off in the middle of the night. The staff are very supportive, I never felt dismissed when bringing issues to their attention. They are outstanding n customer service. It’s just that the facility is worn. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Verdanza Hotel

Jan 15th, 2020

We have stayed here before even thought it cost $38.00 taxi to get there from cruise port. This time the hurricanes an now earthquakes is taking it toll. It was a little run down an the beds were wore out with a big depression in the middle but I was tired an a early 0500 hr get up I took a sleeping pill an went to bed. There is no early check in. Did not eat at the restaurant there. The rooms were clean an the water in shower never got hot just warm. I will pick another place to stay next time TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Great value and go-to choice

Jan 13th, 2020

Have stayed several times at the property and overall it is a solid choice for a quick getaway in the isla verde area. The hotel's lobby, restaurant, and pool area are great, plus the proximity to isla verde beach, restaurants and shopping is ideal, even if not a beachfront resort; It makes up for it with the value. Rooms are good overall, beds are comfortable, though in our various stays the pillows can be hit or miss. The proximity to the airport wasn't noticeable either. What the rooms and some areas of the hotel, like the pool area, need is just a few more touches. The room's bathtub/toilet area is cramped, and some of the fixtures are old. In the pool area, the jacuzzi , though warm, the jets system is broken. The room would also overall benefit from some modernization or updates. A bright spot is the newly renovated Italian restaurant. We had a few drinks and dinner one night and we enjoyed the food and the friendly staff, a big plus. We will stay again at the Verdanza again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Filthy

Dec 13th, 2019

This place is disgusting. I’m not sure how it gets the reviews it does. The paint is chipping on the drab gray, solid concrete walls with minimal artwork to break it up, making the the room feel more like a prison than a hotel. The beds are old and saggy but decently comfortable. Housekeeping starting banging on my door, hourly, starting around 8 am despite having my do not disturb sign on the know. The carpet is covered in hair and other filth. It doesn’t look like it’s been vacuumed in weeks. I’ve been here a solid 20 hours so far and it hasn’t been cleaned up so I know it wasn’t a one-off happening. It literally stretches the entire length of the hallway and carries into the rooms. There’s either mold or dust hanging from the drop ceilings, I didn’t want to get close enough to determine which it was. Over all, the only two redeeming qualities about this place are the pool, which is beautiful and the restaurant, which served up really great food with friendly service at a great price. If it weren’t for those two things, it’d be solid one-star. TRIPADVISOR.COM USER 

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