Viana Hotel & Spa, BW Premier Collection

3998 Brush Hollow Rd | Westbury, NY 11590-1739  [SEE MAP]Westbury, NY  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 5

Viana Hotel & Spa in Westbury, NY

Oct 12th, 2020

The Viana is a beautiful hotel that I stayed at for first time. Room was nice, clean and spacious. I booked Erika Jansen for my make up in the spa for my birthday party that night and what an amazing job she did and I looked gorgeous. I would stay at this hotel again for any occasion and you MUST use Erika Jansen make up at Viana Spa. She's superb! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Wedding Party Dinner

Sep 22nd, 2020

AMAZING!! We booked a dinner party to celebrate my sister’s wedding which due to COVID had to be greatly accommodated for - Viana did just that and exceeded our expectations!! Even with all of the CDC guidelines that we had to adhere to Takir, Alicia, Priscilla, Julio, Chef Devon, Kasey, and the entire banquet team went above and beyond to make sure the night was a success. Alicia ensured every detail was taken care of no matter how ridiculous our requests were (LOL!). The food was superb and Alan the bartender provided us with such excellent customer service that we’re looking forward to coming back. We even got the opportunity to spend the night in the Kitchenette Suite which was lovely after a long day of running around; wish we booked it the night before as the room would’ve been big enough to accommodate our bridal party getting ready. On a side note, I have also booked the spa for several services (Swedish massages, facials, body scrubs) and purchased spa gift cards which are great gift ideas - either way the spa is worth every penny! Thank you to the entire staff at Viana Hotel for helping us create such beautiful lifelong memories on my sister’s wedding day! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Awesome service

Sep 2nd, 2020

I love staying here it’s always a smooth experience with happy smiles from staff when checking in. Enrin at the front desk was especially helpful with accommodations ensuring a smooth and happy stay :) TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Erika Jansen Beauty Hair & Make-up team

Sep 1st, 2020

When choosing a bridal makeup artist, I looked for someone with experience with Asian clients and someone whose personality and energy I would want with me on my biggest day to date. Erika was the perfect choice. What spoke to me was her understanding of my vision to enhance beauty and not just transform my look. I don't normally wear makeup so it was important to me that when my groom sees me, or when we look back at our wedding pictures, that he sees an elevated me and the first thought is not - wow that's a lot of makeup. There are a lot of details to consider when being among the first to have a wedding during the COVID-19 pandemic and Erika was thoughtful about social distancing work stations for my bridal party and me in the Viana Hotel and Spa salon. She wore a mask the whole time and my girls and I only took our mask off when she worked on the lower face. Her practices were hygienic - including clean brushes between clients, single use mascara wands, and option for her to use our own brushes from home if we felt uncomfortable. In the moments leading up to your wedding you want Erika who is kind, sensitive, and can help diffuse stress. Erika cares about her brides - she was the only vendor who sent me a text that she was thinking of me on the day of my original wedding prior to COVID 19 pandemic postponment, she sent another text to cheer me on the night before the wedding, and during the morning of the wedding when there was unanticipated drama she had the right words to turn down my panic level. I liked that Erika was always approachable, like a friend you could always text. She recommended we should have the pre wedding dinner at Marco Polo at Viana and Julio was exceptionally accommodating with our party's table seating and dietary restrictions when customizing the prix fixe menu and our guests loved it. Erika also recommended the morning of the wedding breakfast spread as we all got ready together and it was good that we did because it was one less thing to worry about and just what we needed to keep the energy up to get through the morning pictures until our cocktail hour. I could see the extra effort she takes, for example staying at the hotel the night before so there will be no issues with setting everything up bright and early. I am so pleased with her work and how personal the experience felt and definitely recommend her for your big day! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Viana spa & Hotel is fantastic!!

Aug 20th, 2020

Where do I begin... First, when my boyfriend & I had to cancel his Disney (Florida) birthday trip due to COVID-19 concerns, needless to say ,it was disappointing. Unexpectedly, our travel agent, Sonia Bhagwan, [sbhagwan@dreamvacations.com] found this great offer for a hotel with spa services in Westbury, NY and immediately jumped on it for us. Once booked the Corporate Sales Manager & Assistant General Manager, Alicia Montefusco, emailed me directly about our trip. Even giving me the option to cancel through Expedia, booking directly through her while honoring the Expedia rate. Already I was impressed! Sonia definitely left me in good hands! For about two (2) weeks or so, Alicia worked with me via email to assist in creating the best stay for my boyfriend’s “quarantine birthday” at Viana Hotel & Spa. I was able to book the “Couple package” that includes breakfast, couples massage, 5 course dinner, bottle of red wine on arrival , robes, slippers ... the works. Alicia connected me via email to their restaurant manager to set up dinner reservations. Marco Polo Restaurant is a FULL restaurant in this hotel with AMAZING food and staff (shout out to Julio (manager), Betsy, Olga and especially the multi talented Allen) with extraordinary customer service. Next, she connected me with Christina Rodriguez (C-Rod) who assisted me in planning the spa/pampering side of my boyfriend’s birthday celebration in their spa. Christina diligently worked with me for a week on his spa schedule to make sure he received the main services in the week that we would be there. I haven’t made it physically to the hotel and already the customer service I was receiving was far exceeding my expectations. I think I got more excited about going and it wasn’t my birthday lol. Day1: So on arrival entering the hotel door there was my Alicia and her manager, Takir, to welcome us to our new home for the week. I was so happy to put a beautiful face to a beautiful person. It was like we already knew each other ❤️ Check in was fast, because we had to drop our bags quickly because our couple massage begins in 10 mins! UGH! So we get to the room , and it wasn’t a just a room Alicia has upgraded us to a penthouse suite with hydrotherapy tub, shower, living room area and kitchen. It looked like a spacious Feng shui’d one (1) bedroom apartment you would never find in New York Lol Adorned with rose petals from the door to the bed and that red wine on ice! My boyfriend loved it! This is more than I could ever ask for!! We didn’t have long to bass in the ambience, after a call from Christina at the spa - we were off to our couple massage. & there is my Christina!!! Funny, charismatic and professional- we signed the forms and our massage therapists, Susan & Christina, for ready to get to work on us. The massage room was clean and tranquil. The ladies ask us is there anything in specific we needed worked on and they went to work. We both left there feeling like we had new bodies lol Their cleaning staff did such a fantastic job with the room. Because of the cleanliness of the hotel and room, we had no anxiety about being there during this pandemic. It felt so clean and we felt so good from our massage -we couldn’t help but have an amazing sleep in the big soft bed. Next day, Birthday: While my boyfriend was getting his mani/pedi, Allen and Marco Polo staff surprised me by making one of the banquet halls a personal intimate birthday room for my boyfriend and I... I was blown away! The 5 course meal (including in our couples package) was DELICIOUS! The chef even came to our table to make sure we liked our vegetable sautéed. It was all an incredible experience! Erin took great care of us during the day. While Casey took great care of us during the night. We stayed there a couple more days before departing. However, after a visit to the Long Island aquarium (Riverhead) and touring the waterways of Greeport, sunset beach, sag harbor, even the Hamptons- we didn’t feel right sleeping anywhere else but Viana... Soooooo, we came back after two days away and stayed another week! Lol No spa appointments this time , just rest and relaxation. It was a hard goodbye on check out day 😞 THE BEST SPA HOTEL EXPERIENCE I HAVE EVER EXPERIENCED! Right in Westbury, NY- can you believe it! My boyfriend & I are already planning to go back for my B’earth’day in November! If you are looking for staycation during this pandemic, LOOK NO FURTHER!!! Ask for Alicia. Tell them TaVares sent chu! 😉 TRIPADVISOR.COM USER 

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