Viceroy Santa Monica

1819 Ocean Avenue | Santa Monica, CA 90401-3215  [SEE MAP]Santa Monica, CA  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 2

Sad Experience

Mar 12th, 2020

The overall experience was dissapointing... The room was dark and awful, we supposedly received an upgrade (beacause of my Expedia member level) because I asked... they did not offer it (and I wrote to let them know our level few weeks ago). I cannot tell the difference in room, ours was old and sad. The view was the parking lot of Shutters Hotel o some hotel in front (BTW the pictures online let you think that you have sea view, which I beleive only happens in the last floor, we where in 4th floor) I wrote more than a month ago to let them know we where celebrating a 10 year anniversary and nothing.. absolutly nothing happened... We did not received any special detail (and the detail does not have to be material or expensive... just thoughtful). I even told them the exact date and not even a chocolate in the room... We spent the first 4 days of our LA trip downtown and the level of service and experience received was from another world... The front desk staff did not even said good morning when we passed the area in the morning... zero service or nothing to make our stay memorable. The area established for "breakfast" was dull and we did not even felt attracted to the food and drinks that where available..We won't come back for sure... Sad.. we had expectations form what I saw online. We thought about changing hotels when we knew you where renovating but decided to give you the opportunity thinking that you where going the extra mile to pamper your guests. I guess we made a bad decision. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1


Mar 6th, 2020

The entire hotel is under construction. The pool and restaurant are not open. The internet doesn’t work. There’s no tea, coffee, glasses or mini bar in the room. For something posing as a luxury hotel, they should really be offering highly discounted rooms for staying here, so you don’t feel tricked. I asked reception if there was someone I could complain to and they told me to write a Trip Advisor review, so here I am... TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

the worst - don’t every stay here

Mar 3rd, 2020

awful and a complete scam poor service awful check in experience can’t even deliver a wake up call on time or a glass for water within a 30 minute time block do not be fooled by the photos, i wouldn’t be paid to stay here TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

No prior notice of construction

Feb 19th, 2020

We were hugely disappointed to find that both the pool, bar and restaurant were unaccessible during our stay. We of course understand that hotels undergo occasional construction, but to charge for a full price room when none of the amenities were available and to give zero notice of the construction seemed highly unprofessional. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

BEWARE: Fyre Festival of Hotels

Feb 18th, 2020

Honestly never ever stay here again. Not only is the hotel under complete renovation and is a construction site - offers nothing but an elevator to the room. These are not minor enhancements, it should be illegal to have a hotel open under complete construction, especially a hotel this ilk.They actually tried to charge me a resort fee when there was no resort so the effort alone in fighting charges after they ruined my weekend, was draining. When I asked for the manager to contact me, nothing happened and they honestly could not have cared less. TRIPADVISOR.COM USER 

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