Viceroy Santa Monica

1819 Ocean Avenue | Santa Monica, CA 90401-3215  [SEE MAP]Santa Monica, CA  [SEE ADDRESS]
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Courtesy of Viceroy Santa Monica

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at the Viceroy Santa Monica

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Guest Reviews

TripAdvisor Traveler Rating 5

A Gorgeous Stay

Apr 24th, 2019

This is a beautiful hotel just off the coast of Santa Monica, with easy access to the beach and many lovely restaurants in the area. Wake up and enjoy a lovely breakfast by the pool with a feeling of seclusion and luxury. The rooms were very spacious and impeccably clean. From the front desk to the wait staff to the cleaning crew everyone was very courteous but also very unassuming, unless you needed something and they were incredibly attentive. A wonderful stay indeed. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

OK

Apr 24th, 2019

This was the third hotel on our recent holiday in Canada and USA. Unfortunately we were a little disappointed with Viceroy. On arrival it is not very visually attractive and appears to be a standard apartment block.The hotel is described as a Santa Monica California Beach Hotel. We booked an Ocean View room and this I expected to be exactly what it says. However we could only see the ocean between 2 buildings that are quite close together with trees within the space. This was room 524. Valet parking staff were polite and helpful on our arrival but the price for valet parking is extortionate as it is not secure. The keys are kept outside in a locked key safe but at times this we noted to be to be unsupervised. We were charged £50 + £5 tax per night !!! The room albeit very clean was rather dated. The bathroom was extremely dated with a shower over the bath. The bath plug did not fit allowing the water to drain as soon as it is filled. We did report this and a replacement plug was provided. Unfortunately there was other very inconsiderate guests on our floor who thought it to be acceptable to be banging doors and shouting from room to room along the corridor at 03:30hrs on their return from a night out. They sounded like students so I asked at reception if there was a school staying at the hotel on our floor. The reply was not a school but it is spring break !! so in other words "Yes". Three days later we saw them depart in 2 minibuses. Surely allocation of rooms should we considered if you accept booking in a party of students. The location is within easy walking distance of Santa Monica Pier and town which provides a variety of amenities and restaurants. As a matter of routine we check our online banking reguarly for security. We were stunned to find the hotel takes the charges every 48 hours. The credit card is requested for security on arrival which I fully understand for the risk of damages. However we pay in cash on checking out and had done so in the two previous hotels in Toronto and Las Vegas with no problem. We paid the bill on checking to be reassured that the payment would be returned to our account. We are still waiting for this to show on our account. NOT HAPPY !!! Needless to say we will not be returning. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great hotel

Apr 23rd, 2019

Love staying here Great service and decor Excellent location Nice pool 🏊‍♀️ Near everything They want 200 characters so this is just fill so I will fill it to post it Can’t go wrong with the viceroy! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great Service

Apr 22nd, 2019

Wonderful experience. Booked this for my mom for her birthday. Concierge Paula made sure she had a lovely room and sent up a slice of birthday cake and fruit and water with a lovely note. Great Easter buffet dinner at Cast with good service. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Gathering for a wedding

Apr 20th, 2019

Many family members of various ages stayed here while attending festivities and local sights. Everyone seemed to be comfortable and happy. I did not receive any criticisms or complaints. I think the lobby and rooms can use a renovation but in any case were pleasing enough. TRIPADVISOR.COM USER