Viceroy Snowmass

130 Wood Road | Snowmass Village, CO 81615  [SEE MAP]Snowmass Village, CO  [SEE ADDRESS]
Credit

Courtesy of Viceroy Snowmass

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at the Viceroy Snowmass

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Guest Reviews

TripAdvisor Traveler Rating 5

Very responsive staff

Aug 19th, 2019

I attended a conference at the Viceroy from August 14-17. On the last day, a fire alarm went off and a pipe burst. This caused water to flow into the large room and dining area where we held a program for hundreds of people, and we had to evacuate. The Viceroy staff was SUPER. They set up an area for us outside to complete the program that had been interrupted. They they closed their main restaurant and reset it for our evening program. The caring and speed of the Viceroy staff and management was great! They made a difficult situation a good one. I was staying somewhere else, but next time, I will be at the Viceroy. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Beautiful Room - Subpar Service

Aug 14th, 2019

The rooms are gorgeous, but the service for the price that you pay is subpar. The front desk attendants lost my reservation (booked through a third party) on multiple occasions, which delayed both my check-in and check-out. Snowmass during the summer really isn't that exciting, I booked two days in an Aspen hotel during my stay which ran around the same price and had a much better experience. Walkability in downtown Aspen is fantastic, exceptional food and the staff were much more helpful and friendly. I will say that this hotel versus others was incredibly dog-friendly, but if you are traveling for work - Aspen is a much better place to be. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Seriously Wowed

Aug 14th, 2019

This is a top notch property with 5 star service, starting with the valets, to front desk personnel, spa, everyone went well out of their way to make sure I was more than pleased. Taylor and Lindsey helped arrange our reservations and the valet service was always on time and available when we needed them. I’m thw wintertime it’s ski in ski out. Such a marvelous location surrounded by beautiful geography. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

First summer visit - wonderful!

Aug 10th, 2019

Stayed several nights - the room was very comfortable, elegant, spotless, and the view was great. We were fortunate to be in a room with high ceilings on the 8th floor which made it feel very roomy. Even though 8 sounds like a high floor, it’s not because the lobby is on the 4th floor. I appreciated that compared to most hotels the wifi was fast and worked well even out by the pool. Had dinner at the restaurant one night, and food, drink and service were excellent. The valet / shuttle staff were all GREAT! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Expect more from this hotel class

Aug 7th, 2019

Recently had a wedding at the Viceroy. While the Wedding was beautiful and the food was excellent, the check in process and front desk staff left a lot to be desired. FOUR times our guests were given keys to incorrect rooms, promised early checkins were not available, and staff didn't seem to care. TRIPADVISOR.COM USER 

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