Viceroy Snowmass

130 Wood Road | Snowmass Village, CO 81615  [SEE MAP]Snowmass Village, CO  [SEE ADDRESS]
Credit

Courtesy of Viceroy Snowmass

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at the Viceroy Snowmass

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Guest Reviews

TripAdvisor Traveler Rating 2

Promises Promises

Jul 9th, 2020

Location great, room very nice, Toro restaurant good, big disappointment with front desk promises. Upon arrival, informed front desk TV not working and AC not cooling room to temperature on thermostat - too warm. Called front desk and promised they'd have an engineer at my room shortly. Called again in 90 minutes when I was informed that he had gone home for the night but would be there in AM to address issues. Left for the day next morning, came back and nothing had been done. Now the evening of July 3rd, called again and again engineer had gone home but would be addressed in AM, My "account" had been noted in the system so would be addresses first thing. Late morning, I walked up in person to the front desk to inquire again and the gentleman seemed to not have heard of my issues but finally got the engineer there to fix TV and supposedly the AC. I asked the front desk for my room to be made up and to replenish coffee as we had no maid service the prior two days and I had drank all the coffee (and decaf). Promised me it would be done. Came home in evening and room hadn't been touched. Another note, all but one hot tub and pool lights were no on after dark - safety issue. Really disappointed that such a nice property can't be managed well. I would recommend staying somewhere else. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Absolutely Wonderful Corona-cation!

Jul 6th, 2020

We just returned home from an amazing week at Viceroy Snomass. We could not have asked for a better vacation, especially during this crazy time. The Viceroy Snowmass has taken every precaution to ensure the safety and wellbeing of its guests, while still offering all of the luxurious amenities that let you get away from it all for a while. Max, the manager, was amazing at making us feel welcome and taking care of our every need as if it were no trouble at all. The valets were so quick to bring our car whenever we were ready and even wiped down every contact point each time we got in. We are especially grateful to Scott who gave us some great hiking tips. Finally, the housekeeping staff was absolutely wonderful making sure our room was kept exceptionally clean and so well stocked. We had such a wonderful time at the Viceroy last week. We will definitely return! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Last Minute Stay

Jul 1st, 2020

Loved this property. Were in Aspen for wedding and room block was at Westin. That hotel was awful and we needed to move fast. Found Viceroy and was spectacular. Rooms were amazing and large, food was great for breakfast at Toro, Staff was superb!!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Amazing family weekend even during COVID

Jun 30th, 2020

Having stayed at this location many times, I was extremely impressed with all of the adjustments the property made to ensure guests are pampered but in a safe and distanced manner, while not jeopardizing the overall experience you get in Snowmass. They employees did a fantastic job including wearing masks, practicing and promotion social distancing, and cleaning the areas in my car that were touched by the valet each time. Another amazing weekend at the Viceroy in Snowmass! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Fathers Day June 2020 Vacation

Jun 29th, 2020

We stayed at the snowmass Viceroy over Father’s Day weekend for four days. We had an amazing time. Lindsay Pulaski always takes care of all of our needs and reservations. Scott the valet manager always goes out of his way to make sure we have transportation and even an ebike charger because we forgot ours. My family would highly recommend. TRIPADVISOR.COM USER 

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