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at the Victoria Hotel & Business Centre
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4 stars hotel with 5 stars service
Aug 8th, 2020
I stayed 13 nights at Hotel Victoria 1 ( near business center) and I ll come back soon. I really enjoyed to be there. Nice room with lake view , clean and comfortable .Good location ,wifi. breakfast . bar restorante lobby,spa etc Reception is best service always smile , kindly, very good english and helpfull. I especially thankfull to Marina Kubar, , Anastasia Sadovskaya ,and also others . I had a great time at hotel and Minsk Greetings from Helsingborg - Sweden TRIPADVISOR.COM USER
Overall a little bit disapointing
Jan 17th, 2020
The rooms are fine, quite clean and confortable. The food service is good and the restaurant is quite good as well. Nevertheless, the breakfast in the morning is quite poor in quality under my point of view. Also the gym is closed most of the time and have to ask permision or special request to go to it. It is also quite small but has most of the things necessary. Logistically it is on an acceptable location. TRIPADVISOR.COM USER
Lovely location opposite the park - good transport into city centre
Sep 9th, 2019
I had a single room which was fine - small but quite a large bathroom. The park opposite is fantastic, great for a stroll and so clean. Try a ride on an electric scooter or a boat trip and enjoy the fountain. Breakfast was a great spread - something for everyone. Culturally, service is not ingrained so don't expect lots of smiles and perkiness - that said, staff were polite and helpful when asked. I was on the fourth floor and the windows opened wide so bit of a health & safety risk. Room was very quiet and windows cut out all noise. Beware - mini-bar is pressure sensitive so when I moved everything around to cool my bottle of water, they thought I'd drunk the lot! TRIPADVISOR.COM USER
Poor customer service
Jul 11th, 2019
I must say that I am surprised by the amount of good reviews. Maybe we just got really unlucky but our experience was quite terrible. First of all, the staff at the reception desk were the most unwelcoming people. From the point of our arrival to the day we left, we had a strong feeling as we were unwelcome guests who they don't want to talk to, deal with, or help with anything. Mind you, we didn't have many requests or anything like that. Not even a smile, no questions, no pointing direction to the right elevator to get to our floor. Sure, these are small things but they create the whole experience for clients. Both rooms that we had were clean but very outdated with a TV of a size of a little bit bigger than an iPad. The blankets on our beds were wrinkled and had stains (!) all over them. In addition, someone was smoking on our floor - I kindly informed the front desk about this fact. Their response? - "Ok, then these people will pay their fine." The staff was not really engaged in what they've been doing. They just didn't care. Honestly, I could close my eyes on old furniture and even on having fruit flies in the room but I cannot stand the poor customer service provided by the staff. Sorry, we won't be back. TRIPADVISOR.COM USER
Oct 23rd, 2018
I stayed two nights at this hotel, traveling for business reasons. The general atmosphere, as often happens in the countries of the former Soviet Union, is rather gloomy, the staff not smiling and not at all helpful. Nonostane I had been booked a room with a twin bed, I was assigned a single room quite small but definitely clean and well-ordered. Being of large stature the bed was uncomfortable with a mattress of low quality and too small. During the night I suffered a bit cold and there was no way to regulate the temperature in the room. The breakfast was rich and plentiful but the service at a bad level (the waitress picked up the dish I had just placed on the table, full of stuff just because I had got up for a moment to get coffee). In short, it does not deserve to have the 4 stars it claims to have. TRIPADVISOR.COM USER
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