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at the Belmond Villa San Michele
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Oct 31st, 2020
This very special hotel is is everything you could imagine to make your Tuscan vacation the best! The staff is amazing - friendly, knowledgeable.. Breakfast has the largest and freshest selection I have experienced in my travels. The location is breathtaking, with a view of the city of Florence below. Walk along the beautiful garden, have a dip in the pool, then have cocktails and dinner on the beautiful terrace overlooking Florence. The rooms are beautifully appointed and very clean. Comfortable beds and ample bathroom. TRIPADVISOR.COM USER
Poor, sloppy service & limited restaurant
Oct 28th, 2020
Generally underwhelming hotel service & a poor restaurant - overall the experience was 2 star, rather than 5 star. Dinner service in the restaurant was glacially slow - we ended up finishing our meal early on the second visit & walking out in despair. Not a patch on other Belmond restaurants we have eaten in. The dinner menu is extremely limited - with only a few uninspiring menu choices for each course. The menu choice did not change during our stay. We were told on check out - that apparently you can request alternatives cooked as “specials”. A bit late - it would have been helpful to have been told this on check in or noted on the menu... No bar service or help around the pool for 2 of the 3 days we stayed. On the third day we had what looked like a gardener - dirty t-shirt, trainers & a ponytail - very occasionally appearing so you could order a drink. On the positive side - reception staff are friendly, try to be helpful & removed the lousy meal from our bill on check out. The breakfast in the restaurant is actually good. Minivan service in / out the city is also regular & useful. Not sure if the poor service we experienced was because the hotel had recently reopened after Covid lock down or it’s just hapless hotel management or a bit of both? It’s pity because it’s a nice looking hotel, with a beautiful gardens & view towards Florence - but we would not stay again because the service we experienced was so poor. TRIPADVISOR.COM USER
Great Family Stay
Oct 26th, 2020
We had a short but extremely positive stay at Villa San Michele. Starting with the location and the well maintained historic building the first Impression was great and so was everything that was to follow. Wonderful warm welcome and pristine facilities, beautifully appointed Rooms with great views over Florence and such thoughtful amenities, including for our Kids. Such a memorable and Wonderful stay. TRIPADVISOR.COM USER
A Marvellous Hotel
Oct 8th, 2020
For my birthday, we spent 3 nights at the Belmond Villa St Michele. A wonderful hotel. The service is excellent-professional but friendly. The gardens are amazing. The shuttle every hour ( both ways) to Piazza Republicca makes a huge difference. Overall one of the best experiences at a Hotel ever. Grazie TRIPADVISOR.COM USER
3 nice days in Florence
Oct 2nd, 2020
Hotel Villa San Michele is nicely situated, close to the city with a beautiful view. The rooms, we had, were nicely renovated and looking over the city too. Food was amazing as well CONCLUSION: the place to be ,when you visit Florence TRIPADVISOR.COM USER
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