Villa Tolomei Hotel & Resort

Via Santa Maria a Marignolle 10 | Florence, FI 50124  [SEE MAP]Florence, FI  [SEE ADDRESS]
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Courtesy of Villa Tolomei Hotel & Resort

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Guest Reviews

TripAdvisor Traveler Rating 5

Ms

Oct 14th, 2019

This Resort and restaurant was amazing such ambient classy Suite s the views from the poolare spectacular the food was fresh and delicious the staff so accomodating and friendly 5 star service at its finest 🇮🇹🍇🍷 TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Refused to honor paid reservation

Oct 14th, 2019

I booked a 3-day stay at the Villa Tolomei through an online booking site. A few weeks later, I heard there might be some trouble with the booking agency and immediately emailed Villa Tolomei to inquire about my reservation. Villa Tolomei responded promptly and in writing, confirming that my reservation was intact, and included an internal confirmation number. My 2 friends that I was traveling with took similar actions on the same day. When the 4 of us arrived at the Villa, almost a month after our email exchange, we were told that both of our rooms had been cancelled and that if we wished to stay at the property, we would have to pay in full (again) for both rooms. I don't doubt their claim that there was a problem with the agency, and for that reason, we would have considered some compromise had one been offered, but my short phone call with the (very rude) manager made it clear that he cared little about honoring their own confirmed reservation, Even worse, as I left the property, I couldn't help wondering why the Villa Tolomei failed to write me back after my confirmed reservation had been cancelled by a third party one day after I wrote in to confirm it, some of my travel companions thought it was on purpose, but I think I'll give them the benefit of the doubt and assume it was just sloppiness, poor management, or both. Despite having a very pleasant stay here once before, I will never again return. Ignoring the taxi rides and hours we wasted, I am not willing to risk booking a stay in a place that showed so little regard for their customers or their reservations. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Room with a View

Oct 8th, 2019

The Villa Tolomei is a converted villa overlooking Florence. It is a 5 star facility with amazing rooms, a great restaurant and bar and pool all with amazing views of the .city.Located less than two miles from the heart of the City any of the features would warrant praise..particularly at rates during high season that were a fraction of the costs of comparable accommodations . All of the above mentioned attributes pale in comparison to the staff who were absolutely amazing and were far more helpful than we could have hoped. Finding such a facility with free parking was a true treasure. If I ever get a chance to return to Florence, I would not consider another spot. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Stunning resort

Oct 7th, 2019

8 of us stayed at Villa Tolomei in late September 2019. Beautiful villa with old world charm. The rooms were spacious, clean and well appointed. Front desk service was wonderful with many good suggestions for dinner. The only drawback to this villa was the breakfast and lunch service. The food was good, but the service was the worst I've ever seen. It took us 2 hours to get a plate of spaghetti for lunch and that was after we complained twice! Breakfast service was equally as awful with a young girl who seemed very confused about serving coffee (it was a buffet). If they could change the service situation, this would get a 5 star rating from me. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Not what it claims to be

Oct 5th, 2019

My experience was not as good or fancy as the website said it would be! The villa is really a stunning place, outside of Florence, with a great swimming pool and many salons. The large rooms are cold and lack comfort (no seating, lukewarm water, TV outdated,...). The expensive restaurant was a real disappointment and the service was mediocre, bordering with careless. TRIPADVISOR.COM USER 

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