Courtesy of Villa del Palmar Cancun
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at the Villa del Palmar Cancun
Great customer service but the beach ...
Aug 19th, 2019
First, I want to say that the staff of this hotel is fantastic. The hotel is not huge but it's not small, it was the perfect size so that staff can still recognize you every day. The restaurants were very good. We got room service once only and we didn't really like it. Food: We had bed and breakfast only and it worked great for us. The breakfast buffet is open until noon. Special mention to the ladies at the omelette station; they were amazing. The snack bar was pretty good also. The best restaurant by far was Davino; not only was the food amazing but Chef Fabian made us feel like home every day and the hostesses and servers were amazing as well (David, Fabiola, Julio, Ivan and Miguel); superb customer service from all of them. Pools - great, not full of people and plenty of chairs and umbrellas to choose from. The pool attendant (Otikio) was amazing; he went above and beyond to be sure we were comfortable and had dry towels. Beach - this is the weakest link. The beach is very small and is sitting on a large rock or slab of concrete (not sure). So it was pretty hard under the sand in most spots and the water was not clean and turquoise like in the photos; the beach is in a little bay and very close to the dock where you can take the ferry. So the water is not that clean. This was pretty disappointing to me personally. But if you prefer the pool and don't care much about the beach, this is a great hotel. The staff will most likely resolve any issues you may have (if any). TRIPADVISOR.COM USER
Beach wedding and a vacation ~ both were perfecto!
Aug 17th, 2019
Our daughter was married on the beach at the resort and we were also able to have a mini-family reunion the other days. As for the wedding, of course we wanted it perfect. It took many calls and emails to overcome a few "lost in translation"s, but Uriel and Gabby came through. Thus, our daughter had a fairytale wedding and reception on the beach. The service was outstanding. Kudos to the maids, the Elite Consierges, Angel at the luggage/transportation station, the waiters (thanks Rudy at the breakfast buffet and Geronimo at Davinos) ~ and everyone else who made our vacation special. Additionally, the spa was its usual pampering paradise. I all want to thank the Elite Member services in Vegas. Victoria Garcia, you were more than parient with us and all our last minute finalizing and your certificate recomendations helped us hold the budget. I also was pleased that the Elite Pool situation was remedied since our last visit in March. Finally the restaraunts were their usual 5-star ~ Zama is still my favorite. However, it is still too noisey at La Casona STK. We will be back ~ soon! TRIPADVISOR.COM USER
Aug 17th, 2019
My stay at Villa del Palmar was pretty cool , I went with a girlfriend we actually had a pretty good time. Our breakfast was very good at the Davino restaurant and the employees there are awesome they take a lot of pride in service and making guests feel welcome. One of the amenities I enjoyed was being able to relax by the pool it was plenty of chairs they even have beds however you had to get up very very early to reserve one. The food at Hiroshi was consistent and stayed open pretty late. We also caught the ferry to Isle Mujeres and got a massage on the beach we only paid $20 and it was very relaxing considering that you were able to listen to the ocean waves in the background. Overall I would stay here again and instead of doing all-inclusive for a couple days next time we will purchase for everyday as the price of food can get costly. The employees were awesome my only complaint was that the drinks were very much watered down . My friend and I drank several frozen drinks and winded up having big belly's with no buzz. Other than this trip was pretty cool and laid back. TRIPADVISOR.COM USER
Good week with family and friends
Aug 15th, 2019
Just got home from a week of being at Villa del Palmar. We got a 1 bedroom suite and a Butler. Mara was our Butler and she was AWESOME! She knew it was our anniversary and sent champagne and a cake to the room for us. She checked in with us multiple times a day to make sure we were doing ok and if we needed anything. If you are going make sure to ask for her!. Food was good. Hiroshi was our favorite place to eat. We went deep sea fishing and caught a lot of fish. I caught a 52 inch barracuda and having it mounted! The only down side was that we went on the Albatros Catamarans tour to Isla Mujeres. Man, what a s#@t show! We were promised it was kid friendly. IT IS NOT KID FRIENDLY! Also, my husband got food poisoning from the buffet they took us to. Other than the 1 horrible day with Albatros everything else was pretty good. Not very many people which was also nice! TRIPADVISOR.COM USER
Diego at Davinos is amazing!
Aug 15th, 2019
This is the first time we have been to the Villa del Palmar. The entire resort is absolutely fabulous from the comfort of the rooms to the delicious food and amazing service. There are several restaurants to choose from and they are all delicious. In particular, we had the absolute best dinner and service at Davinos, one of the restaurant choices, last night. Everyone was super friendly especially Cicilia who greeted us at the door and Diego who made our dinner the most memorable of our entire visit! Thank you Diego for a truly amazing evening! TRIPADVISOR.COM USER
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