Villa del Palmar Cancun

Carr Punta Sam Km 5.2 Manzana 9 Lote 3 SM 2, Zona Continental de Isla Mujeres | Playa Mujeres, Maya Riviera & The Yucatan 77400  [SEE MAP]Playa Mujeres, Maya Riviera & The Yucatan  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 5

Love this resort

May 22nd, 2019

My fiancé and I have visited this resort 4 times now and look forward to many more. We initially went on a timeshare pitch and got hooked. At first we had buyers remorse, but in the long run it’s put us in a position to keep visiting one of the most beautiful resorts in Cancun. It’s a somewhat quiet, family oriented resort, which we love and it’s a bit of a drive from hotel zone and all the “crazy” that comes with that part of town. Our first visit was three years ago and it continues to improve their status year after year. One of the best things about the resort, aside from the resort itself is the incredible staff!!! I can’t say enough about every single interaction that we have ever had. I’m sure that other resorts have the same hospitality, but this hotel is one of the few I’ve experienced. There are a few individuals that stand out, and I’ll go in order: Victor, whom we initially met in Hiroshi (an amazing Japanese restaurant) went out of his way to attend to everything we needed. We mentioned that we wanted shot glasses, and he took time on his day off to buy us some as a gift. We look forward to seeing him every year. The next amigo is Adrian. We’ve spent many a nights in the Hiroshi bar getting to know him. He always greets us both with a warm smile and a drink. We actually met him our second visit and always make sure to track him down every time we come out. The next individual is “Taco”, which is not his real name, but that’s what everyone knows him by. We also met him on our second visit down at the beach bar. The second and third visits he was serving us on the beach. Incredibly attentive to everything and went out of his way to make us comfortable. The fourth gentlemen is Farit, whom we met this year. He was also at Hiroshi and took care of us while we sat outside enjoying the beach breeze. We always love meeting everyone there, and this is by no means all the people we have met, but these stand out the most. The resort itself is, by itself, absolutely stunning. The restaurants have pretty much everything you can think of to eat and there is plenty of variety. If you are considering a visit to Cancun, do yourself a favor and consider this resort. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Best Resort

May 21st, 2019

We love VDPCLBR&S. The staff is first rate, anticipating your needs. Rooms are great and the restaurants are first class. The resort is easy to reach and you receive a warm welcome to begin your vacation. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Non Responsive Employees

May 21st, 2019

Stayed 5/02-5/07 2019. Hotel is nice and clean but the customer service was not great. Had an incident with a bellboy who gave inaccurate information resulting in a taxi that was double the price of what we were promised. I typically negotiate the taxi price before getting into the vehicle but the taxi driver AND the bellboy stood in front of me both telling me what the price would be and then I was charged double. Upon arrival back to the hotel we discussed this with the bellboy and taxi driver AGAIN and there was a lot of head nodding but no resolution. Once we arrived home, it appeared that two swimsuits were missing. I have emailed the hotel four times asking if there were items found in my room - no response. The person on the chat on the website gave me a number to call and ask for Lost & Found - I called five times and was transferred to an extension that rings nonstop or the call is disconnected. Very disappointed. Second trip to this resort and will not return. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Excellent Service, superb facilities and incredible amenities

May 20th, 2019

Villa Del Palmar offers everything you can imagine and more. Make sure you pay for the all inclusive deal, it is pointless to get a reservation without all inclusive services. The staff is super friendly and attentive. They cater to every need you may have, like bring you drinks or food by the poolside, supply towels, move your umbrella if you want to stay in the shade. My wife and I were totally spoiled. The Zama restaurant has an incredible chef. Room cleanliness and amenities were superb. I will recommend this hotel to anyone looking for a relaxing getaway vacation. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Another excellent stay at this hotel

May 19th, 2019

Second time we have stayed at this resort, we are a family of four. We have a three and five yr old. We have a blast - the food is excellent and the service is just fantastic. We love to take the new ultracarga ferry over to the island and go to playa norte beach. We will return for sure. Hated every second of the time share but wont let a silly thing like a sales pitch dampen our holiday or rating of this hotel. A special thank you to Candelario at the kids pool and bites bar he was an excellent server throughout our 10 day stay!! Thanks!! TRIPADVISOR.COM USER