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at the Village Inn & Suites
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HORRIBLE HORRIBLE HORRIBLE
Sep 27th, 2019
DO NOT BOOK HERE, DO NOT STAY HERE. THEY WILL CHARGE YOU THEN TELL YOU THAT YOU CANT CHECK IN. HORRIBLE CUSTOMER SERVICE. I booked a room through Booking.com for my disabled mother for 3 nights. She is a senior with dementia and I needed a place for her to stay short term while I traveled up from CA to retrieve her. I called the hotel to let the front desk manager know that I would be paying for the room and would like to sign a CC authorization form for the deposit, as my destitute mother does not have a credit card. Something I have done over a dozen times for my husbands business trips. The man was VERY rude, awful in fact. He accused me of being a liar and said they would not allow my mother to stay there, despite me having paid for the room on Booking.com! I am appalled. I’ve never been met with such disdain by an employee in a customer service position. Apparently he is “the only manager” but I would recommend he be FIRED. If he’s the owner, I’d imagine his main guests are tweakers and hobos since he treats people with such disrespect. I will be following up at another time to see if he is in fact the “only manager” which I find unlikely for such a large property. This occurred at 9:20 am on September 27, 2019 for reference purposes. The man would not give his name. I repeat! Do not stay here EVER. It looks dirty and slimy anyways. TRIPADVISOR.COM USER
DO NOT STAY HERE
Mar 2nd, 2019
DO NOT STAY HERE. Not worth the expensive price, walls paper thin. Staff is rude and uncaring, and can't even muster up the energy to fake it. When they were told of certain issues, they stated as per there contract they were "luxuries". Like the ice machine and parking. LMAF Do yourself a favor and safe some money and stay else where. TRIPADVISOR.COM USER
Discrimination! Do not stay!!!
Jan 25th, 2019
We were refused a room once my Kids got out of the car and touched their dyeing pointsettas in the lobby they had left out since Christmas. Very rude and over priced anyway. Do not stay here. They hate children!! TRIPADVISOR.COM USER
Apr 26th, 2018
They were doing renovations during our stay. We were woken up early to loud hammering. We went out for lunch and came back to even louder hammering from the wall dividing our suite and the next one. It was so loud, my friends and I weren't even able to stay in the suite. We went downstairs to complain only to find that the gentleman at the front desk barely spoke English and didn't understand what we were asking. We either wanted to switch to a different floor or to get a refund, otherwise we would just check out. He simply checked us out.. We paid for two nights, only stayed for one. Very bad experience, unfortunately I cannot recommend this hotel if anything goes wrong, you're screwed. TRIPADVISOR.COM USER
Mar 31st, 2018
Newly renovated room, but the bed was old, extremely uncomfortable and squeaked as if it was from the 60’s. Pillows were terrible and cheap! Staff was very friendly. We had to run the fan in the room all night to help filter out the trains blowing their horns as the go throw town regularly, a block a way. Not worth what we paid! TRIPADVISOR.COM USER
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