Viva Wyndham Azteca Resort - All Inclusive

Paseo Xaman Ha, Mza | Playa del Carmen, QROO 77710  [SEE MAP]Playa del Carmen, QROO  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 1

RIP off

Nov 13th, 2020

I booked a 8 day vacation at the Wyndham Azteca. I got down here and the entire hotel is closed and under construction. No email no communication. The reservation people said nothing. They placed $1000.00 on my charge card 3 days ago. Unbelievable.!! Now I am forced to stay at the Maya hotel. What a dump. Now I have to fight for a refund TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Viva Mexico

Nov 9th, 2020

My husband and I traveled to Riviera May the week of October 25, 2020. We had a vacation already booked for Riviera May but cancelled due to covid restrictions, etc. After further thought, we rebooked another vacation and found the Viva Wyndham Maya. Below you will find our review of this resort. Checkin: when we arrived at the hotel, we had to get a temperature check and only my husband could go to the check in desk. He said it was a bit difficult getting through to the girl telling her what we were looking for. We wanted a first floor room and they gave us a third floor.She kept saying we will get you another after the storm. We didnt quite understand what she meant but it seems hurricane Zeta was headed our way. We stayed in the third floor room the first night then had to be put in a building further back from the ocean due to the hurricane. Once the hurricane passed and morning came, we went back to the desk to get our new room. It was worth the wait. It was oceanfront! It was a fantastic view. The ocean was just a few feet away. Once we settled in we were so impressed how they handled everything during a hurricane. We never were worried and never felt safer. The room: our room was 2012 and like i said it was oceanfront. It had a walk in shower and plenty of room. Very modern and the water was hot. We had a refrigerator but nothing was in it. They said they could not fill it due to covid. They did provide water and every hallway had a water filling station. Not a big variety of tv channels. I think there was three english channels. The beds were firm and we had to ask for a blanket. Plenty of pillows provided. Food: we ate at the buffet everyday whether it be for breakfast and/or lunch. Very good food. Masks are required at the buffet when you went to get food. You had to tell the staff what you wanted and they would put it on your plate. Once at your table you could remove your mask. Staff was very friendly and helpful. For supper we ate at the Mexican, Mediterrean and Italian restaurants. All very good! Pools were great. Always a server around to order drinks. We like the ocean so we sat there most of the time. Our server Antonio even would come to the shore and bring us our drinks while we were in the ocean. Entertainment: the shows at night were great. Good variety. The entertainment staff was exceptional. I had a great time learning the Thriller dance, doing water aerobics and judging the pumpkin carving contest. Thank you staff, great job! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Excellent place on Earth

Aug 15th, 2020

We were there 10 days including Xmas in 2019. Firstly - weather. Not obviously sunshine, some clouds and chilly mornings, but then.. Flashy sun with rapidly raising temperature - just great! Hotel - good 4 stars, clean and nice, spacious room, no problems, nice views on seaside. Beautiful Meals - breakfast - missing a bit local food, only continental dishes, but ok. All the rest very tasty, pool restaurant servicing very well with taste, buffet dinner always something nice and new to eat. Restaurants a la carte - great offerings, xmas dinner very nice. Pool bar was servicing very good drinks, the guys fast learning, Bacardi LA Solera con cola Zero was the greatest discovery in there! Our beach was every morning cleaned, sea was beautiful, waves took our breathes away! Room service and overall service, nothing to complain about except one small thing, on the check-in in the hotel there was a bit traffic, the queue was for about 30 minds, in this climate it was disappointing. In here maybe another one - two desks could solve the problem? Beach was beautiful and the entertainment was good. I have also liked the catamarans, which you can take for free and sail on the sea, great experience! We also suggest maybe to add some bar near the beach, i know that walking is good for health, but this will give more pleasure to the guests All the best to the staff and management of the hotel, keep it on the same level! . TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Fantastic hitwl

Mar 28th, 2020

Just came back to Denmark after 10 days in your hotel We should have stayed for 15 nights, but forced to go back due to the lock down in many countries because of Corona I can only give by best recommendation to your hotel Everything is fantastic, all staff are so nice and helpfull. The room, food, drinks pool, and beach is very very good It is really a place I should love to come back to TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Best VACATION!

Mar 27th, 2020

Four of us friends traveled for 4 nights and had the time of our lives. The resort is lovely, the on-site restaurants delicious, and the staff is incredible. Roberto from the animation team worked tirelessly to make my group feel welcomed - entertaining us at the evening shows, the after parties at the resorts bar area, teaching salsa 💃dance , drink making classes , and even instructing yoga on the beach! TRIPADVISOR.COM USER 

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