W Austin

200 Lavaca St | Austin, TX 78701-3928  [SEE MAP]Austin, TX  [SEE ADDRESS]

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at the W Austin

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Guest Reviews

Tripadvisor Traveler Rating 3

Anniversary getaway- Handicap Accessible Room

Jul 6th, 2020

The hotel location is great. There's a lot of restaurants within walking distance. As far as handicap accessibility, I would rate the hotel as fair when it comes to the room. My husband booked the room and requested a handicap accessible room. He received confirmation that we would receive a handicapped accessible room. Upon arrival I inspected the room to make sure that it was accessible. The entrance into the bathroom is very narrow. The room had a roll-in shower with handrails (the shower chair in the photo was requested) but there were no handrails around the commode (The photos show the 2nd room we were assigned because the 1st room did not have handrails around the toilet). We called down to the front desk requesting another room that was fully handicap accessible. Shortly after the hotel switched us to a more accessible room. Be sure if you book a handicap accessible room that you call and request that the toilet area also have handrails if not you may not have them. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Anniversary Getaway

Jun 25th, 2020

The staff at the W was awesome...especially considering everything that is going on with COVID19. They did everything to make our anniversary staycation perfect. Lunch was awesome. Breakfast was equally great and the pool offered us some much needed relaxation. Since many of us cannot get on airplanes anytime soon, I would definitely recommend at local getaway at the W in Austin. They will definitely make sure you have a perfect stay. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Really poor service

Jun 20th, 2020

So, my wife and I were scheduled for a night out in town. We decided to go to dinner and then stay at the W Austin Hotel. I booked a room around 3:40 pm. We go to dinner and, as we are nearing the end, my wife is not feeling well. I feel her forehead and she feels slightly feverish. Rather than going and risking spreading anything at the hotel, I call and explain the situation and ask whether I can cancel or, if I can't, can I just get a credit for another night's stay. Seems reasonable in the current climate, especially given that I had only booked the hotel a few hours before. However, the person the phone tells me they cannot do either because it is past the "cancellation deadline." (Mind you I had booked it just a few hours before). I understand not wanting to grant a refund. But NOT even being willing to grant me a stay credit I could use another time? Really? I asked to speak to a manager and the man on the phone told me he was a manager. I asked him if we would rather we come in with my wife having a fever, and he was not the least bit concerned. If I wasn't considerate of others and didn't want to put anyone at risk, I would have. But that would not be fair to other people who aren't at fault. Anyway, this was probably the worst customer service I have received from a supposedly nicer hotel. The complete unwillingness to provide any compromise under the circumstances and the complete callousness to the health of others was pretty galling. I expect more from a nice hotel and a generally good chain. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Disgusting - left within 2 hours of check in

May 24th, 2020

Worst experience imaginable. Ambassador elite member treated like a bum off the street. Countless stains on the couch and bed. Waitlisted for the pool. Will never return and seriously considering loyalty to Marriott TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Do not go here

May 19th, 2020

I made a reservation with my boyfriend and two other couples. I was told when booking that I could bring my dog. That was certainly not the case. It left six people without a place to stay. Take your business elsewhere because this place is not pet friendly and also doesn’t know what they’re talking about when taking reservations. TRIPADVISOR.COM USER 

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