W Austin

200 Lavaca St | Austin, TX 78701-3928  [SEE MAP]Austin, TX  [SEE ADDRESS]
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Courtesy of W Austin

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at the W Austin

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Guest Reviews

TripAdvisor Traveler Rating 1

Not the friendliest of places

Dec 13th, 2019

I checked in online but my room was not ready until about 4 p.m. even though check-in is officially 3 p.m. The room was a little short of amenities (such as drawers), but was fairly nice. The bed was lumpy and very uncomfortable. I found the female staff to be very friendly but some of the male staff at the front desk were a bit smug. Lastly, I had something delivered but the items were misplaced (even though the room number was on the label) and I did not receive them until a day later which negated their usefulness. My wife agrees with my assessment. We would not stay here again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Great long term stay!

Dec 2nd, 2019

Had a 5 night stay recently at the W Austin with me and my girlfriend. The staff was very friendly from the beginning and “Grayson” especially had some great tips and extra care for us that made the stay. The hotel ambiance was stylish and sexy and they even had a random salsa night that was so cool! One little hiccup was 1 day housekeeping did not get to the room even know we were gone all day / night and really hoping to come back to a clean and refreshed room; the hotel did offer apologies but some extra towels and water would of went a long way. All in all a good stay and would go back. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

It's was Cold in Austin but its Always Warm at the Dub (W Hotel)

Nov 18th, 2019

I write a review every few years. I was just there a couple of weeks ago and it was cold in Austin but as always the W folks made it great. I have tried all of the hip, trendy new hotels because I have reached lifetime titanium, however I keep coming back to the W Austin because of many reasons. The folks at the front desk like Javier and Frank's, gracious and knowledgeable, Insider team like Hannah make things wonderful whatever, whenever!! and if you need the code to Red Headed StepChild or reservation at one of the tried and true restaurants no problem. Finally, you really don't need to leave the W for food or drink. Nick's team can serve well and Dustin makes the best drinks in town. Enjoy! Let them know that Ol' Bruce sent ya!!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Nice hotel

Oct 30th, 2019

This is a nice hotel in a good location. Like all W’s it’s got a hip vibe too. The rooms are comfortable & clean. The lobby & bar areas are good places to meet colleagues or friends. I’d stay here again without hesitation. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Meh

Oct 28th, 2019

Stayed here b/c I’m a Marriott platinum member. I usually do the four seasons in Austin but hubby always wanted to try the W. So we tried it. Felt nickeled & dimed. No free water. My mini bar bill was insane. No one responded when I inquired about it.:( The JW is better. Four Seasons best. TRIPADVISOR.COM USER 

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