W Boston

100 Stuart Street | Boston, MA 02116-4715  [SEE MAP]Boston, MA  [SEE ADDRESS]

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at the W Boston

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Guest Reviews

TripAdvisor Traveler Rating 5

No complaints- even during marathon weekend

Apr 16th, 2019

I am impressed. Even during the craziness of marathon weekend the service at the W did not disappoint. Everything was prompt and every single employee was so KIND. The rooms were quite, clean and nice. Beds were comfy. The room service was done at an appropriate time. Check in and out were easy. The Bliss Spa are the products and were great. The best part was they catered to the marathoners. We got nice personalized notes. There was Gatorade and water along w coffee, hot chocolate, bagels and banana out AFTER the race for FREE. There was complimentary runner breakfast. I often find something that bugs me but this place really went above and beyond. While it did not cause an issue there was a DJ in the lobby Saturday night but it would have fun if I could have partied. There was also a runner's recovery lounge with compression recliners. It was a nice touch. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Fantastic hotel with top class service...

Apr 15th, 2019

We had previously stayed in W Hotel San Fran and whilst the staff we met were fantastic and the Hotel was lovely, we had items stolen from our room and the response from Starwood Hotels was extremely poor. This trip used compensation points we were given and our cash to top it up. I have to say from the moment we walked in to when we left we were treated as if we were the only guests at the hotel. We were met by Joe on the desk supported by Julian both of whom could not have been more helpful. They immediately upgraded us to a higher level room and then promised to provide some tips for restaurants taking into account my daughter has coeliac disease. That evening we had a knock at the door and were provided a complementary fruit platter with some confectionary and 2 sides of hand written notes by Joe providing top tips on restaurants with his own experience of eating at them. Superb Service! The room was fantastic, very spacious for a family of 4 on a short trip to Boston. A slight negative was the fully stocked bar and additional snacks that are very tempting but expensive... I'll forgive them for that especially as there is a 7/11 opposite and a liquor store a 5 minute walk away! The Hotel is only 1 block from Boston Common and is pretty walkable to everywhere you want to go. We did use Uber quite a bit when we had walked miles. I would also recommend the Duck Tour at the first opportunity for your trip if on vacation to get an insight into the general history and where everything is (and it is fun...) Uber was only $20 from the airport - Taxi's quote $45 and the Hotel Concierge offered to organise a pick up from $60-120. The airport is only a 15 minute drive from the city - use Uber - they have an easy to find pick up area that is well signposted (covers Lyft as well...) Would definitely return to the W when we undoubtably return to the city. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Make it the W

Apr 10th, 2019

Off the beaten shopping path, the W Boston is not as crowded as Copley Square during convention week. We were delighted at the spacious and well appointed rooms. We loved it being close to Back Bay Station, great restaurants and theaters. Breakfast service was super friendly and efficient. I do wish that buffet breakfast was offered. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

We love Boston

Mar 31st, 2019

The W hotel was amazing ! Great location ! Nice bar w music every night and a DJ on the weekend and good food .. loved our room ! Super clean room and hotel ! Everyone was so nice and the place was so accommodating .. We can’t wait to go back to Boston . TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Excellent Service

Mar 31st, 2019

Came into town for an event and the convention center and we stayed at the W for 2 nights. Had two great rooms on the 12th floor with nice views of the city. The hotel is in a great location and lots of places within walking distance. The staff was great everyone was friendly and took the time to talk and they were helpful with any questions we had. The room was clean, comfortable, and well maintained. Nothing was bad or disappointing and when we come back next year we will probably stay here again. TRIPADVISOR.COM USER