W Fort Lauderdale

401 North Fort Lauderdale Beach Boulevard | Fort Lauderdale, FL 33304-4205  [SEE MAP]Fort Lauderdale, FL  [SEE ADDRESS]

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at the W Fort Lauderdale

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Guest Reviews

TripAdvisor Traveler Rating 5

Fabulous hotel!

Mar 27th, 2020

My friends and I spent spring break at the W about two weeks ago. We had a great stay & loved the friendly staff. Scott from the beach hut was super friendly & attentive. We looked forward to seeing him each day! Would definitely recommend this hotel & the beach service! Kiernan, Maggie, & Estelle TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Terrible Customer Service ~ Impeccable Hotel & Ocean View

Mar 24th, 2020

I wish Trip Advisor would allow separate ratings for hotel & customer service. The hotel is definitely 5 stars, but the customer service is maybe a 1. I would give them 0 stars for customer service, but Simone at the front desk was very helpful regarding some confusion with paying for our stay. She was very hands on with her assistance and she was amazing overall. Lisa (over the phone) was just simply rude and didn’t seem like she wanted to assist. The whole issue was that I thought I paid for the stay (2 nights) prior to arriving, but I was told that I didn’t. Not a big deal because the money was not taken out of my account yet. So we got that figured out and everything was fine. I woke up the next morning to see that the hotel had charged me for another night ($600). This is where Simone was very helpful and got everything sorted out. The day after we checked out, I was charged another $600 for what... I’m not exactly sure why BECAUSE WE ALREADY CHECKED OUT!! This is when me and boyfriend call the hotel on the phone to get some help. We ended up getting Lisa on the phone and she was very rude and insensitive and said how we just had to wait for the charge to fall off on its own. She said that it is just a hold on my account and it should fall off IMMEDIATELY at check out. We then tried to explain to her that we were no longer at the hotel and that we checked out already. That means it should be released right ? I mean this is during a time when the Coronavirus is going around and people can’t work, so we can’t just wait 3-5 business days for almost $700. She (Lisa) continues to say that she couldn’t help and that we had to get in contact with our bank. My issue here is that I know that she can help because the same issue happened the day prior and SIMONE was very helpful and got the money released back into my account. At the end of the day, yes we did get all of the money back that we were overcharged ($1200). The hotel is amazing. The location is amazing. You don’t need a rental car.. there are many amazing restaurants in walking distance. I suggest getting a corner room with an oceanfront view. I also suggest paying for your stay ahead of time so you only have to worry about putting a card in file for incidental. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great stay

Mar 23rd, 2020

Great hotel but what really made it was the staff. Rita was incredibly welcoming and Keyon (sp?) could not have been more accommodating. Great experience cannot wait to come back. Service at the pool and at El Vez were fantastic as well. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Second stay improvement

Mar 19th, 2020

Second time guests, last visit was March 2019. I give ten stars to Sara at check in, who went above and beyond to find us a room with a nice balcony and ocean view. We were first given a room with no balcony, which would of been a huge disappointment. The sunrise ocean view should not be missed if you stay here, know the balcony absolutely made the stay 10x better. Biggest improvement over last year was the whatever, whenever service. Asked for ice and within 10 min we had ice. Asked for extra towels and pillows and within 10 min we had towel and pillows. Last year that wait was literally 3 phone calls and 90 min. We really enjoyed ourselves here and look forward to our next stay! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Total Bliss

Mar 17th, 2020

I highly recommend this beautiful hotel! I went for a girls weekend and we got the 2 bedroom suite. The suite was impeccably decorated with modern touches and it was very clean. The King sized bed with its crisp linens was so comfy! Sitting by the pool with a cold beverage was total bliss! The pool overlooks the crisp aquamarine ocean and the music was hip and the vibe was relaxing with a cool beat. The dj that played on the weekend and was pumping out some awesome 90's tunes that brought me back to my college days (which was perfect since I was with my girlfriends from college)! We also got a chance to check out the hot tub on the west wing since it was a little chilly outside one day and the hot tub felt was so relaxing! I really enjoyed the Mexican restaurant on the property - the fish tacos and quac were delicious! The hotel staff at the W were so friendly, especially Raul and Cesar who gave us a warm welcome and a glass of champagne upon arrival! I think we may need to make this an annual girls trip! TRIPADVISOR.COM USER 

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