W Mexico City

Campos Eliseos 252 Chapultepec | Mexico City, MX 11560  [SEE MAP]Mexico City, MX  [SEE ADDRESS]
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Courtesy of W Mexico City

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at the W Mexico City

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Guest Reviews

TripAdvisor Traveler Rating 5

Great Weekend Getaway

Jul 14th, 2019

You may think that this is a business-traveler hotel (and it is during the week); however, on the weekend, it is so much more. The hotel is close to everything and is located in a very upscale and safe neighborhood. The staff was amazing in recommending excellent restaurants, providing tips, and providing extraordinary customer-oriented. The staff went out of their way to make you feel welcome. The room was well appointed, spotless and very comfortable. When we accidentally left "privacy" on our door after we left for the day, housekeeping emailed us to check status (first time we ever experienced this). We definitely recommend checking out the spa, especially the temazcal. Oh, and the food, GREAT! We actually met the chef and was so impressed with him. We've stayed at hundreds of hotels and many W's: this property really stood out. Can't wait to go back! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

My Second Great Experience at the W Mexico City

Jul 9th, 2019

My stay at the W MexicoCity was a great one, from checkin to checkout. All the Staff from Front Desk to Housekeeping were professional and friendly. I wish I were better with names. My check in was a breeze. My room was beautifully designed, spacious and most important, comfortable. This was my second stay at the W Mexico City and I highly recommend it when your travels take you to Mexico. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Late check-in and staff attitude

Jul 4th, 2019

They asked us to wait half an hour after check-in time when we arrived. First I even said alright without any complain. I understand sometimes things happen. But we came back more than an hour later and the room still was not ready. The check-in lady and her supervisor just keep pushing us another ten more minutes several times and tried to ignore us. Even though they keep saying sorry but told us nothing they can do other than to wait for the house keeper to wrap up. But other guests got the keys while we were waiting my mom was so tired and basically fell sleep in the lobby. Until the gentleman who seem to be the manager came and sincerely apologized and tried to prioritized our room over the walkies for fifteen minutes. Finally we got the room 2 hours after check-in time. But the room smell like someone drop a bottle of chlorine so we got to go out for awhile for the smell to dissipate. So better professionalism needed. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

BEST HOTEL KINDEST STAFF

Jun 26th, 2019

I would absolutely stay at this hotel again and again. Not only is it gorgeous but the warmth and kindest of the staff is what really makes the stay a memorable one. I stayed there for my birthday and Mario Lara and his team made sure to make it extra special. The gym and spa are open 24h and it is a must experience . Room service can make almost anything happen. The breakfast buffet is absolutely delicious, beautiful and abundant. Don’t think twice about staying here. Push the book button! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Outstanding Hotel in a great upscale community

Jun 2nd, 2019

Hotel service is great. Breakfast is very complete and the bar downstairs is awesome. Employees are extremely helpful. Room is very well cleaned and toiletries are great. Had an issue with A/C and they immediately sent someone upstairs to help us with the problem. TRIPADVISOR.COM USER