W Mexico City

Campos Eliseos 252 Chapultepec | Mexico City, MX 11560  [SEE MAP]Mexico City, MX  [SEE ADDRESS]
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Courtesy of W Mexico City

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at the W Mexico City

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Guest Reviews

TripAdvisor Traveler Rating 4

Nice hotel in Polanco area

May 24th, 2019

Nice hotel. Rooms are nice and clean. No lounge for elite customers. Great location with lots of restaurants and bars around it. Prices are high compared to other similar hotels. Service is ok. I would stay again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Truly an Outstanding Stay

May 23rd, 2019

Everything was truly Outstanding. Staff was always ready to assist. Very friendly and accommodating. staff were always available to assist with a very friendly attitude and were attentive to any need or requests. Very clean and comfortable rooms. Upgraded to a higher floor. Would definitely recommend this Hotel and location. Very Safe residential area with lots of shopping close by. 5 Stars. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Horrible

May 18th, 2019

I am platinum Marriott Starwood ambassador and love W properties. this hotel is bad. The elevators are a joke at the place - prepare to wait 10 minutes per ride - whether going up or down. Shower head needs to be ignited through some bizarre process via bath tub. Room service menu is bad. Furious at how bad my stay was - worst W I’ve been to and if you’re Marriott just go next door to the JW Marriott much better. St Regis is bad location so don’t stay there. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Cozy Stay

May 1st, 2019

The hotel is spectacular. All the details inside and the vibe is nice. The rooms are very specious and the bed is very comfy. Had a real good experience staying here. I definitely recommend this hotel if you are planning in going to Mexico City and is one of the best areas of the city Polanco. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Best Staff Ever

Apr 28th, 2019

This is a great hotel to stay at in CDMX. The location is very good. But, its not so much the place itself - its the people. I don’t exactly “love” all the W Hotels...some are big and overly trendy and impersonal. But, this W (and also the Dallas W) are perfect. This W has, pretty much, the best staff of any of the hotels I stay in, and I travel a lot. I have stayed there several times, and have gotten to know several members of the staff. Juan Pablo and two women whose names I don’t know (oops, sorry), are great at the desk. Guillermo is really great, and also Rogelio and Eduardo at the door. And, Jesus, Tania, Carlos and Oscar at the concierge desk. This last time, Oscar was really amazing. I mentioned that I was leaving to go to Oaxaca and he even offered to find me things to do there after I left the W CDMX. Above and beyond. TRIPADVISOR.COM USER