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at the W Mexico City
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Well located but have patience with elevators
Jan 18th, 2021
Although the hotel is the typical luxury W one, the building is a tall one but it does not have too many elevators for the NUM of rooms it has. In fact, every time I needed to go or leave my room, it took me no less than 10 mins just waiting the elevator. And then another 5-10 mins to get to my destination as the elevator was stopping in many floors. TRIPADVISOR.COM USER
Great Customer Service
Jan 13th, 2021
Everyone was extremely attentive to all my needs. Such a pleasure to stay there. Concierge team was especially helpful! In room dining was delicious. Near many popular areas. Will stay there again next time I am in Mexico City. TRIPADVISOR.COM USER
Unmatched Customer Service
Dec 29th, 2020
We stayed at W CDMX the week between Christmas and New Years. Although the city was mostly shut down due to covid we still lacked for nothing. Julian and the other Concierge were absolutely amazing. The entire staff went above and beyond to make sure we had everything we needed, from sending a bottle of champagne to our room, to sending a microwave to our room, to setting up the most amazing 4 hour massage and facial at En Dharma Spa. They were never short of suggestions on what we could do during the day or where we should have food delivered from for dinner. We would recommend staying at almost any W hotel especially this one in Mexico City. TRIPADVISOR.COM USER
Great Stay & Nice Staff Management
Dec 22nd, 2020
I can only recommend this hotel, everything is super modern and clean. The staff and Management is professional and accommodating and the food is absolutely great. The rooms have every comfort and the mattresses are very comfortable. I haven't slept this well in a long time. TRIPADVISOR.COM USER
Nothing but great things to say about this hotel including outstanding food.
Nov 16th, 2020
On a beautiful tree lined street in one of the best areas in Mexico City, the W delivers. Known for not saying no to guest requests, it is a joy to stay here. Friendly staff, delicious food, and clean, well appointed suite with an incredible view make this an easy choice to return to. Very grateful for our time spent here. Omar, a manager in the restaurant, has gone out of his way to make sure our dining experiences have been outstanding. Love these people! TRIPADVISOR.COM USER
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