W San Francisco

181 3rd Street | San Francisco, CA 94103  [SEE MAP]San Francisco, CA  [SEE ADDRESS]
Credit

Courtesy of W San Francisco

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at the W San Francisco

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Guest Reviews

TripAdvisor Traveler Rating 4

Buzzing public areas, but quiet room

Apr 17th, 2019

The public spaces (and that includes the elevators) are full of pumped-in, energetic music to create the vibe that is part of the W brand, but my upper story room was quiet. Housekeeping had missed some hairs in the shower, and I was charged for a $5 bottle of water that I intentionally kept my distance from, but the hotel removed that charge when I challenged it. I also got at least four emails with different invoices, and had to speak to the manager to get an explanation of what my charges actually were. The coffee in the restaurant could be improved; in the meantime, get your coffee in some of the excellent cafes in the surrounding streets. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

SPECTACULAR VIEWS AND KILLER CUSTOMER SERVICE

Apr 16th, 2019

From the moment I walked into this modern, charismatic hotel I instantly knew I made the right decision to stay here. Upon check in, I was greeted by Nico. To say he was polite, caring and genuine is an understatement. He went above and beyond to make sure our stay was the absolute best it could be. Every single hotel needs a Nico working for them, clearly they did something right by having him as a manager. Our suite was absolutely phenomenal and took our breath away and had everything we could of wanted and more. From the amenities to the decor to the location everything is perfect. Do yourself a favor and book at the W in SF on 3rd! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Stay away!!!

Apr 12th, 2019

I am a platinum ambassador SPG/Marriott member and just spent the past two nights at the W San Francisco. First of all, the work being done at the hotel is ridiculously loud. Good luck trying to sleep past 9am. Second and most outrageous, they apparently need to periodically shut off the water to certain rooms. Notwithstanding that fact they continue to BOOK THOSE ROOMS! Really unbelievable. When I called to complain they told me to shower at the gym. Ultimately they had me move to another room to shower but it is absolutely ridiculous that they would book rooms where the shower/toilet/sink is planned not to work during the stay. I have never experienced such a thing. I will never step foot in this hotel again and I recommend that you follow suit!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Under renovation

Apr 3rd, 2019

This hotel, while nice enough from a room and service perspective - and in a good location for the Moscone Centre - is under renovation and that means a ridiculous amount of unrelenting noise from 9am-5pm. They don’t tell you about it beforehand and still charge full price so be careful when you’re booking because you won’t be able to do any work in the room during the day, nor be able to sleep past 9am if that’s what you want. Management response was really poor when calling the Whenever Wherever line - basically it’s happening, too bad and also said there’s no better or worse room for the noise which sounds correct given the sheer amount of noise. Before staying call and check this renovation is over, or make sure you’re out of before 9, or simply stay at a close by hotel instead of here - the St Regis is just around the corner. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great restaurant for breakfast/ I really mean it

Mar 29th, 2019

So I travel almost every week, and end up eating a lot of loosey food at times. However I had the best granola and vanilla yogourt breakfast ever. The best granola you have ever had and wonderful fresh fruit. To top it off wonderful service from Damian who I had met a few months ago and remember him from my last breakfast there. Enjoy! TRIPADVISOR.COM USER