Waldorf Astoria Las Vegas

3752 Las Vegas Boulevard South | Las Vegas, NV 89158  [SEE MAP]Las Vegas, NV  [SEE ADDRESS]
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Courtesy of Waldorf Astoria Las Vegas

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at the Waldorf Astoria Las Vegas

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Guest Reviews

TripAdvisor Traveler Rating 5

Great customer service lives

Jul 10th, 2020

Even during the pandemic, Waldorf has their signature luxury feel and excelling customer service. Alex at the front desk gave us a great welcome. Extra cleaning precautions in place. We’ll be back soon TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Pretty Disappointed - steady decline in quality and service from past experience.

Jul 5th, 2020

We’ve stayed at the Waldorf Astoria Las Vegas in the past so our expectations were reasonable. I tried to call in advance of my stay to find out if the restaurants were open. I must have called 20 times in the days prior - I could not get through to a live person. I guess I should not have been surprised after checking in from our room and could NOT get ahold of the Front Desk, Housekeeping, Operator - NO ONE! Sooo very disappointing and frustrating! The guest room beds do not include sheets only comforters. The line for the Zen Kitchen take-out was always long meaning that we waited 20 minutes just to place a to-go order only to wait 10 minutes longer for the kitchen to prepare it. It serves a very abbreviated menu which I have attached. They no longer put coffee-tea items in the guest rooms because of COVID so ordering coffee is an ordeal. They also took away the bath salts in the bathroom tub area of the guest room. The rooms are just okay - they could use some TLC. Facets dripped, the tub drained while the stopper was in the bottom. Overall, our stay was underwhelming. To top off matters there where charges to our room that we did not place. Of course, no one at the hotel picked up the phone so I had to call Hilton Customer Service. Kind of sad to see the property decline in atmosphere and service. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

The need to close the doors

Jul 3rd, 2020

We checked into a suite, it was very spacious but space doesn’t help it! It is a complete dump. The condition of the room was awful. Stained couches, scratched floors, chipped furniture. They either need to close or remodel. This is the worst hotel I have ever stayed in in the strip as far as cosmetics. The Belligo and Delono is also very worn so don’t do that either. The pics show how the whole place looks! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Best birthday stay

Jun 12th, 2020

I had an amazing stay here for my birthday and would definitely return. We had wonderful birthday treats and a stunning suite. The spa was fantastic. I wasn't a big Vegas fan until this trip and this hotel experience. Perfect location to walk over to casinos, but not deal with smoke and noise of them when trying to relax. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Sisterly getaway

May 4th, 2020

My older sister treated me to an amazing stay at this hotel and it was awesome. Everything from Pepper the robot to the amazing staff was top notch. The breakfast was amazing as was afternoon tea. The grounds were breathtaking and I thoroughly enjoyed the spa. When I save my pennies, I will definitely be back. TRIPADVISOR.COM USER 

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