Waldorf Astoria Park City

2100 Frostwood Drive | Park City, UT 84098-6522  [SEE MAP]Park City, UT  [SEE ADDRESS]

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Guest Reviews

Tripadvisor Traveler Rating 3

Nicely appointed rooms, but tiny and service needs improvement

Sep 16th, 2020

My husband and I spent 3 nights here and have mixed reviews. First the good: Rooms are clean, bathroom nicely appointed, beds are comfortable. Front desk and valet staff were very friendly, as was the breakfast staff. Now the not so good....rooms are tiny. We didn't even have room for both our bags. I can't imagine staying here with ski gear. The real issue, however, was service at the pool and poolside bar. The first night, we went down to the pool area for a drink, as that was the only thing open in the hotel. They have a mini-menu available via QR code but it doesn't have most of their options. My husband likes whiskey and the server couldn't tell him a single thing they had. He ordered some random option just because the server recognized the name. When the manager called to ask about our stay, he mentioned it. The manager then had an extensive beverage list delivered to our room. That would have been helpful the night before! The second service issue was when I was at the pool on Saturday afternoon. I watched the wait staff talk to every guest in the pool area except me. They delivered at least two rounds of drinks to the people a couple of chairs over from me before anyone bothered to even ask me if I wanted anything. No follow up for refills, nothing. I finally had to ask for my tab when I was ready to leave. If the service had been better, they would have sold more drinks and made a much better tip. As it was, due to my husband's experience and mine, we opted to go elsewhere for cocktails for the rest of our stay. It wasn't worth the high prices to put up with poor service. When my husband completed the Waldorf's guest survey, he mentioned both of these things. Their response? "It's wonderful that we were able to correct the issues you encountered during your stay." They clearly did not read his comments or they would have realized they did NOTHING to correct the service issues at the pool, specifically during the day. They clearly ignored the situation. So, while the hotel is nicely appointed and the front desk and valet staff are friendly, we will not stay here again. For the money the Waldorf charges, I expect much better service and a room that is at least large enough to turn around in. Don't waste your money on the Waldorf. Stay somewhere else where they provide better service. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Rude Awakening too early - Surprised that Waldorf would let this happen?

Sep 14th, 2020

We frequently stay at Waldorf properties and they are typically top notch well run and we enjoy our time. However, this morning was the second time during our stay we were awakened by a truck lifting garbage bins right outside the hotel and the funny thing is, our room is far from the area where the garbage bins are. i would imagine anyone staying in the front of the hotel would think they are under attack. too bad because we really enjoy the place but i am forced to write a 2 star review because of the poor planning by hotel management. the truck came at 6:30AM on Saturday and again today at 7:15AM, the good news is, the truck did not come on Sunday so we actually got some sleep 1 out of three nights. so if you value sleepig past 7AM while on vacation, dont stay here. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

So close to 5 stars, but missing some of the details

Sep 10th, 2020

I always like to start with the bad first, since that's what really determined the rating. When we checked in, we were told that breakfast would be outside at the pool or delivered in room due to Covid. Fine by me. The clerk indicated a $15 breakfast credit for each of us since we are Diamond. We had the breakfast delivered to the room since the pool area was quite cold in the morning. Unfortunately, after checkout, I was sent the bill in full for breakfast with no diamond credit applied. This seems to be common for HHonors properties these days. You have to haggle with the property after the fact to get what you are owed. This property is doing a lot of things very well. Check in was efficient and professional. Had some wifi issues that were very quickly ironed out. The room was clean. A/C in the room is the best A/C I have ever used. Shocking these days, with all the Hvac issues I have at hotels. It is hot-ish weather in Utah right now. Covid protocol in full effect, as the restaurant is outside by the pool now. The TV's are big, but only have cable. No netflix, no streaming. Nothing. The second night of our stay, we felt and heard loud banging downstairs for 3 hours late into the night. As a side note, the menu is ridiculously priced for certain items, even at a Waldorf. $7 for a cappuccino and $5 for a black coffee is ridiculous. Valet here is also very fast, especially if you are known to give them a couple of bucks. Seemingly, nobody is tipping right now. Daily resort fee is $40 (ridiculous, although you do get valet with this) but points stays avoid that, thank goodness. I paid for one night on a FNC and the other was the cash rate. Breakfast was quite good whether I got my diamond credit or not. Eggs Benedict very well prepared... I spent a lot of time at the pool which is quite nice. It takes up a lot of the property and there are plenty of lounge chairs. At one point, a strange teenager dressed as Ronald Mcdonald (yes, I'm serious) entered the pool and started bullying a child. It was bizarre. A staff member finally came and told him to stop. Very very weird. The staff handled it well. I feel badly that a property like this would have to deal with that. Another minor issue, our room door never sealed fully because the locking post was off the hinges. Basically, it locks, but the noise from the hall is very loud because the door is still sort of "open" if that makes sense. We did cook in our room kitchen on our last night, which was amazing, although their knives are extremely dull. Seems weird to provide a VIking stove and oven but give useless knives to cook with. Overall, this property is a firm 8/10 for me. It's not quite what I'd call a 5 star hotel, and if you take the resort fee into consideration along with all the tiny annoyances, it adds up to a great, not amazing stay. Still, at least they are dealing with Covid well. I never felt like we were "settling" because of it. I really wanted to give this 5 stars, but the missing breakfast credit, the weird door malfunction, and the dull useless knives all added up for me. Would I stay again? It depends on the rate. If you can book a standard room for $300 or less, it's a great deal. More than that? I'm not sure it's worth it. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Could not have been more perfect

Sep 1st, 2020

My wife and I stayed here on a mini second honeymoon August 27-Aug 31, 2020. Everything about the hotel was perfect! The service was beyond reproach. I even had the best cheeseburger of my life. If you eat meat, you simply must try the Wagyu burger. A little pricey, but worth every bite. I am looking forward to our next stay at this fine hotel. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Mountain Luxury and Service with a Smile through COVID

Aug 27th, 2020

Long review - in short, we will definitely be back. Very comfortable and relaxing 6-night (extended from our original plan of 4 nights) getaway from "lockdown life" and the wildfire situation on the West Coast. The property itself is impressive and well maintained, located in Canyon's Village and a 10 minute drive from Park City. Well appointed common areas reflecting the luxury tag, and we had a very spacious, and well maintained 1BR King Whirlpool suite - full kitchen, living, dining + balcony. The hotel has done a good job in communicating the rules and restrictions (masks, reservations required, capacity limitations) in the current environment and offering close to full service with housekeeping, pool, spa, fitness and outdoor dining operations. I had no problem reserving any of the facilities when needed, but probably a function of lower occupancy as well. Staff: Fabulous!! Courteous, professional, accommodating all around and a big part of why our stay was so enjoyable. A special shout out to Carmen for her pre-arrival assistance and her part in convincing us to extend our stay. One minor gripe - the TVs have no streaming / projection functionality, which is pretty much expected these days (Both my mid-range hotel Stays in Utah's national parks prior to this offered that). FUll retrofits are expensive I know, but maybe add a simple streaming device (ala Chromecast) to your TVs to allow this functionality? TRIPADVISOR.COM USER 

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