Washington Dulles Marriott Suites

13101 Worldgate Dr | Herndon, VA 20170-4375  [SEE MAP]Herndon, VA  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 3

POOL CLOSED - not advertised prominently on hotel website (buried in one of the sections/pages)

Aug 19th, 2019

Every so often I have an early flight out of Dulles, and I have enjoyed staying here in the past. One of the reasons I like this is hotel is because of the great pool. Well, imagine my surprise when I headed upstairs, and the pool was closed. I went back to look at the website, and there was no "important announcement" (or similar banner) like Hilton does on its main page (e.g. fitness center temporarily closed for renovation; see front desk for alternative arrangements). Hilton does a GREAT job of making it clear when key amenities are unavailable/changed. Clearly, Marriott does not. I am very disappointed that this information was buried and not made front and center, as I would have stayed elsewhere had I known. Sadly, this "bait and switch" caused me to change my rating from a 5 to a 3. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Rita was absolutely AMAZING!!!

Aug 14th, 2019

From the moment we set foot into the lobby of the Marriott, we felt right at home. It all started at check in, when the Front Desk mgr Rita Labosette greeted us with the biggest smile and warmest welcome!!! She was amazing with getting us in the perfect mood for our business weekend! Our check in was painless, and our suite accommodations were superb! We stayed 3 nights, and she was stellar the whole way through! The amazing service provided by Rita was reflected by the entire staff throughout the weekend. Fatima was also very helpful and friendly at the Front Desk. We used the ballroom throughout the weekend, and Simon was incredible! He went above and beyond to assist us. The breakfast buffet was very good and resonably priced...as the service was also excellent. As a frequent traveller for both business and leisure, the Washington Dulles Marriott Suites ranks highly amongst the many hotels we've patronized over the years, in both price point, service, and accomodations!!! From check in, Rita Labosette (Front Desk Mgr) was INCREDIBLE!!! She made us feel eight at home, and treated us like Family. After a 10 hrs. flight from Hawaii (home) to JFK, then a 4 hrs. drive to Virginia, Rita began our 3-night business stay with the biggest smile, and the warmest welcome! Additionally, Fatima at the Front Desk was truly incredible, too. We used the Ballroom for our seminar the entire weekend, where Simon went above and beyond to cover all of our needs...he was awesome! The breakfast buffet downstairs was reasonably priced, and had great selections...it made it so easy to start our day throughout our stay, and the service there was great, too. All in all, a great stay with an amazing staff...thank you once again, Rita Labosette...you made all the difference!!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Not too bad...

Jul 20th, 2019

There is absolutely nothing special about this hotel at all. Not in a good way or a bad way. There is one front desk supervisor named Mashuki (I think) who probably shouldn’t be a manager at all. I won’t stay here again because of her. Otherwise it was okay. Again nothing special...just average. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Fabulous Hotel

Jul 14th, 2019

My stay at Marriott was awesome. Rooms were large, location is awesome - lot of restaurants down at the strip mall. I used the Marriott mobile app to check-in and check-out, so, didn't actually see many staff. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

The Pool (indoor and outdoor) and Hot Tub have Permanently Closed

Jul 6th, 2019

While I have nothing bad to say about this hotel, was very disappointed at my recent stay to find out the pools have closed. Otherwise this is a very nice, clean hotel with excellent service. Apparently they are going to use this space to add more rooms. TRIPADVISOR.COM USER 

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