Washington Dulles Marriott Suites

13101 Worldgate Dr | Herndon, VA 20170-4375  [SEE MAP]Herndon, VA  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 3

Potential to be great...

Dec 30th, 2019

There are many great things about the hotel. Scheduled free shuttle to IAD airport, location in close proximity to a variety of restaraunts, free parking. The staff are all very nice and the suite set up is wonderful. The air quality in the room was awful and so was the climate control unit-thats the reason for my giving it only 3 stars. As much I loved my initial impression of the hotel, I will not stay here again as the staffy air in the room made it for a less than comfortable stay. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Conference Stay

Oct 31st, 2019

Three night stay during a conference at this hotel. Convenient location to Dulles with shuttle service operated by hotel. All room are suites and well-appointed. Room has fridge, microwave, and coffee maker. Quiet location adjacent to a small strip mall with several restaurants and a Starbucks. Hotel staff were attentive and friendly. Approximately 20 minutes by train from downtown. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Good hotes, just stay away from the kitchen

Oct 30th, 2019

I would have given this hotel a 4-star if not fo this experience with the kitchen. I ordered chicken scaloppini for dinner and it arrived on time. Problem is the chicken was old and it appears it was sitting there all day, if not from the night before. It was inedible, period. I called room service and asked for someone to remove the plate, almost untouched. I went to the extent of writing a note to the chef. The girl who served the food was embarrassed and assured me that they'll call me to replace it or offer something instead. Well, nope. There is obviously a gap in customer service. Although to be fair, other hotel staff, and the general manager are very helpful and friendly. My breakfast the next day wasn't any better. The croissant was dry from the inside as if it were defrosted and I had to almost leave it as is, this time without an attempt to explain. On the bright side though, the room itself was fantastic, cleaning staff has done a great job during my 3-day stay. Shuttle bus service is punctual, and the location is great, close to several restaurants TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Excellent stay

Oct 2nd, 2019

We like to stay at this Marriott returning from a 8h flight before driving home for 2 hours Breakfast buffet is allways outstanding and service great and friendly. Parking is inside keeps the car awsy from heat or snow TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

POOL CLOSED - not advertised prominently on hotel website (buried in one of the sections/pages)

Aug 19th, 2019

Every so often I have an early flight out of Dulles, and I have enjoyed staying here in the past. One of the reasons I like this is hotel is because of the great pool. Well, imagine my surprise when I headed upstairs, and the pool was closed. I went back to look at the website, and there was no "important announcement" (or similar banner) like Hilton does on its main page (e.g. fitness center temporarily closed for renovation; see front desk for alternative arrangements). Hilton does a GREAT job of making it clear when key amenities are unavailable/changed. Clearly, Marriott does not. I am very disappointed that this information was buried and not made front and center, as I would have stayed elsewhere had I known. Sadly, this "bait and switch" caused me to change my rating from a 5 to a 3. TRIPADVISOR.COM USER 

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