Washington Park Hotel

1050 Washington Ave South Beach | Miami Beach, FL 33139-5018  [SEE MAP]Miami Beach, FL  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 3

Nice enough apart from the dreadful sickly smell in reception

Mar 28th, 2020

Stayed here two nights pre-cruise. The room was spacious with a very comfortable clean bed. There is a lovely little pool area with well kept gardens and the staff are very helpful and friendly. However, a few things really put us off staying here again. The reception area was howling with the smell of cheap air freshener. It was so bad that we could barely sit in it and we definitely could not sit at the bar or have breakfast in it. It was so sickly and strong!! The carpets in the hallways were threadbare and badly in need of a good wash, the walls were grubby and neded a fresh coat of paint. It was very noisy at night with police sirens and young people partying until all hours. The air conditioning unit was really noisy and we could not sleep with the racket. We were offered a complimentary cocktail on arrival (and I love cocktails) but this offering was tasteless, flat and just dreadful. There were also ants all over the floor of the bedroom. It’s a real shame because the hotel is not far from the beach where they reserve beds for you along with a nice discount at the cracking diner across the road. Unfortunately the smell put us off and we did not think it was worthy of 4 stars so we won’t be back. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Great Service

Mar 18th, 2020

I almost cancelled my reservation after reading previous reviews of this hotel. I'm glad I didn't . I was pleasantly surprised I even brought a candle to cover the smells people talked about. I didn't end up needing it. Alexandra at the front desk was amazing she went above and beyond to make us feel welcome. Our room was huge. The couch needed cleaning. I found a dead worm in there. ewww but the front desk sent someone to our room that brought a vacuum to us to help clean couch. We were there for 4 nights the cleaning crew only came to our room 1 time. all the other times we had to call them. They were always very nice and apologized. The problem is not the staff i believe its management. I overheard someone say that they only get 30 mins to clean each room . we were satisfied with our stay because of the staff. we could see that management was not behind their staff. When I asked to speak to the manager Roger he told his staff he was on his way to a meeting and then just walked right past me and didn't even acknowledge me. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Service

Mar 11th, 2020

Amazing service at this hotel something went wrong on check in, Also issue with our room but they attend to it really fast and gave us complimentary breakfast for one night and waive off a day of service charge which was amazing I recommend attending here because nothing is perfect and sometimes thing go wrong and they attend to problems and fix them and look after their customers that stay at the resort also has amazing pool and gym and amazing location TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Good location

Mar 8th, 2020

We stayed both before and after cruise. The room was fine but there was always something missing no towels, no coffee each day, The resort fee is expensive in my opinion and adds to your holiday. Lounges are available at beach but you have to pay for an umbrella. Pool area was nice but small. After cruise room still not ready after 4pm. Busy reception area but staff are pleasant. Had breakfast once, which was fine. Carpets need replacing in hallways. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Family reunion

Mar 7th, 2020

Our family reunion was a blast. We had a total of 5 rooms, we requested early check in and rooms were ready at 2:00pm we had all rooms in different buildings which was good because each building has its own charm. I personally liked the Davis building cause it has a games arcade, great for kids! The pool area is great, a bar near the pool would be great. All our rooms were different and different sizes. But all were clean and neat. Hallways need new carpets but theyare still clean. Staff is super friendly. Our maid Diana was super nice. Manager checked our room every day to verify cleanliness... don't remember his name, probably Roberto? GreaT ambiance and nice location TRIPADVISOR.COM USER 

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