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at the West Bay Club
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Peaceful, Excellent Service & Kids Club
Feb 20th, 2020
West Bay Club was a perfect location for our recent family vacation (with children ages 5 and almost 4), which also served as my "babymoon," as I'm nearly 7mo pregnant. We were very impressed with nearly all aspects of our stay, particularly with the excellent professionalism and responsiveness of the staff (far exceeding even several of the "more luxurious" resorts we have stayed in the Caribbean), the quality of food (truly outstanding and inspired, never boring), and most uniquely the care at the Kids Club. The receptionists, food service, and beach service staff were all really top notch. I was honestly prepared for far less attentiveness considering how laid back and boutique the place is, so we were very pleasantly surprised by all levels of service. The food was really, really good. The only minor suggestion I'd have on it was that while the daily breakfast always offered a nice variety, it did not vary from day-to-day. Not a problem at all though, considering their decent food variety. The Kids Club was outstanding. It is open 9-12 and 1-4 (and complementary with your stay!), so somewhat limited hours, but Margarette, the Kids Club director was as lovely as she was inventive and kind to our boys. She was flexible and fun, and my boys begged to go! We have been to a handful of similarly situated and staffed Kids Club on Turks and Jamaica, and hands down, Margarette was the most engaged, creative, fun, and kind director we have ever encountered. HUGE benefit! The grounds and room were also gorgeous. I was very impressed with how immaculately they tended to the landscaping and general aesthetic. It's not overdone, but it's lovely. We stayed in an Oceanfront Luxury One Bedroom suite that was beautiful and CLEAN. (The housekeeping was excellent -- twice daily, thorough, nice, and never coming at odd times.) Our only issue of our whole stay was worth flagging here though -- we rented a one bedroom that claimed a pull out couch, which we planned to use for our small boys, but the couch did not pull out. We were told later than the units are individually owned and rented, so the owner of our unit must have updated with a non-pull-out couch. It could have been a real damper on our time, but the Club accommodated us by allowing us use of an adjoining studio room, which was VERY gracious and kind of them. They called twice to make sure we were happy, which we definitely were. I'd just advise that if you're hoping for a pull-out, ensure there is actually one in the room that you're being assigned. Otherwise, our room, view, and balcony were all stunning. Everything in the kitchen worked perfectly, no odd glitches that often accompany these kinds of rentals. I could go on and on about how perfect this place was for our young families (lots of families were staying there that week). It's a perfect low-key place for pool, beach, good food. Not huge variety but consistent, great service. TRIPADVISOR.COM USER
Feb 20th, 2020
We love the West Bay Club. It is intimate but has all the services you could want. It is on the absolute best part of the beach. The food at both restaurants is excellent. The staff is very helpful and easily found. Suites are beautiful - and having an ocean front, one bedroom with one and one-half baths makes for a perfect couples vacation Good quality washer and dryer in the room eliminates the need to pack much or wear grungy clothers. We will be back! TRIPADVISOR.COM USER
Very good overall
Feb 20th, 2020
Great location - can’t be beat. Right on Grace bay next to Wymara - easy 5 minute walk to somewhere Cafe and the snorkeling off the beach We stayed in a 2 bedroom ground floor unit, it was very comfortable and well appointed/ nicely furnished The mattress was so-so, not the best but not the worst. Has a full kitchen with fridge, dishwasher , stove, microwave etc The beach staff are super friendly and just awesome. Housekeeping too is outstanding . Both teams go out of their way to make your stay a pleasure Without mincing words, breakfast is simply terrible. Unfriendly staff, unappetizing food that looks like it’s sad and left untended and a general sense of lack of care and attention. Baked goods are slightly stale / 1 day old , eggs congealed etc etc What’s mind blowing is that reading through other reviews this is a repetitive theme - it must be that the resort has simply given up on this Breakfast is free for hotel guests but we chose to give up on this after the first experience. We bought coffee and goods for our room and made fresh eggs and breakfast daily - no attitude, fresh coffee, non stale goods With breakfast being this bad at the hotel restaurant, we were not going to give the restaurant a try for dinner ( we just went out to other restaurants every night) - something for management to consider in consideration of the “ breakfast impact “ Other than the breakfast , really recommend the resort and would be happy to come back ! TRIPADVISOR.COM USER
Best kids club ever!
Feb 20th, 2020
We have come here a few times with our small children and prior to Margaret being hired my kids never wanted to go to kids club. Now that Margaret is running kids club, I can barely get them to leave it! She is absolutely amazing with the kids and does so many fun things with them such as tyedye, treasure hunts, playing at the beach/pool, etc. You will never not see a smile on her face and she is genuinely happy to see your kids every single morning. No other kids club will ever compare. The hotel itself is also great. There are always lots of chairs available at either the pool or beach and the beach staff is also great. We especially appreciated help from William who always helped with our chairs, umbrellas, getting the stroller to the chairs, etc. He was great. We had an oceanfront penthouse and the views were amazing. Balcony was great for morning coffee enjoying the view or watching the sunset at night. The beds are comfortable and the rooms have everything you could need. We had excellent cleaning from Mimi who was always happy to help and provided great service. Overall we were extremely happy staying here and we will definitely be back! TRIPADVISOR.COM USER
Amazing and wonderful Service !
Feb 15th, 2020
This was our first time visiting Turks and Caicos. The rooms were very clean and comfortable. Easy access to an amazing beach. The service was fantastic and I want to give a special Thank you to Rachel at the front desk. She was so helpful , always greeted us with a smile and willing to help us find the best restaurants for dinner and transportation. We will be back , hopefully soon. TRIPADVISOR.COM USER
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