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at the West Hartford Inn
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Aug 13th, 2020
When I arrived I was greeted with a very pleasant and friendly staff. I even met the owner who was extremely helpful and kind. My room was very clean and quiet. I really appreciated that the room was nice and cool since it was an extremely hot day! I recommend to anyone who would like a good night’s sleep to check into West Hartford Inn! They won’t be disappointed! TRIPADVISOR.COM USER
Aug 9th, 2020
Neither of the rooms were clean. There was hair in the bathtub and beard clipping on the sink in the first room Rm412. The ear piece from a pair of glasses was on the floor when I arrived in the second room 501. Later, after I shut off the air conditioning on the second night in the second room and opened the window, I was awakened by the smell of something dead. The air conditioning and bleach was masking the smell of the dead in the bedsheets. I was also awakened after midnight by the housekeeper pounding on the door and when I didn't respond right away, he was trying to open it. I yelled at him to stay out and asked who it was. Then when I peaked out the door caught a glimpse of him fleeing. Also the manager's dog wandered around the hotel with him. TRIPADVISOR.COM USER
HORRIBLE CUSTOMER SERVICE
May 3rd, 2020
I am at a loss for words regarding how rude and downright childish is their customer service. I do not support verbal abuse over the phone. Not only did they renege on their original deal to offer us a coupon for a future stay up to one year, but the manager started making snarky jokes and wisecracks on the phone. There is no way we can use a voucher for their hotel before the end of this year when we are still socially isolating and expecting a resurgence of COVID in the fall and winter. Wow. TRIPADVISOR.COM USER
Feb 11th, 2020
Very convenient, close to blue back square,quiet place,very clean. Staff is very nice and helpful. I would recommend this nice hotel to my friends and family. Continental breakfast is awesome,fresh coffee and the most I love is their waffles. Thank you very much for your service and courtesy. Keep up the good job sam!!! TRIPADVISOR.COM USER
Comfortable and safe place to stay.
Nov 28th, 2019
I have to go to Connecticut for business and I love West Hartford Inn for its location and its comfortable rooms. There breakfast might not be the best, as its the basic continental breakfast, but there is always hot tea or coffee available at the front desk. They are walking distance from the bank and quite a few restaurants, whole foods, pharmacies and any basic amenity that's needed. TRIPADVISOR.COM USER
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