Westgate Palace a Two Bedroom Condo Resort

6145 Carrier Drive | Orlando, FL 32819-8254  [SEE MAP]Orlando, FL  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 4

50th Birthday Celebration - good value with great access to Universal parks

May 15th, 2020

We were a little apprehensive following some negative reviews on here however, we found this an ideal location for our families, with rooms next door to each other (6074 and 6075 for a party of 7) and did not experience any particular issues with cleanliness that bothered us for a 10 day holiday from the UK. Rooms are a little dated however, much more spacious and well equipped living areas and good value for money (compared to the more expensive Sonesta Es Suites in International Dr, stayed in 2017) Pool spacious with late opening hours, ideal following a long day at the parks. Staff polite and helpful. As we didn't answer the phone and were out most of the day, we didn't experience the timeshare hassles others have reported. Paid a hotel tax and this included Wifi for all in apartment - didn't have problems with connection. Easy access to i.Drive and Universal from here. Also took itrolley bus to shopping malls etc, as bus stops close to hotel. Would recommend i.drive for eating out as better selection and things to do. Our favourite reataurant/bar was 'The Yard House' near the Orlando Eye. We used local Walgreens and various shops to stock up on food for breakfasts and snacks etc and ate out most evenings. We did a main shop at Walmarts on Turkey Lake Road when we arrived - very long walk and whilst much cheaper products, we paid $20 to taxi back to the apartment so in hindsight, probably not worth it. Overall, a fantastic holiday and would definitely stay here again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

No one will return my emails

Mar 13th, 2020

Was planning to stay here for the HIMMS conference. Once the virus became more serious, my doctor advised that I not travel as I am a high risk pregnant woman. I've reached out via email and no one has reached back out. Although they have a 72 hour window for cancellation, they did NOT allow for me to edit my reservation within this time period. HIMMS recently released a statement that the hotels are responsible for dealing with the cancellations. Not only was I medically unable to travel, I attempted to cancel within their policy parameters and have not heard back from the hotel since I have reached out for assistance. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Family Time

Mar 11th, 2020

Stayed here for four days. I was with my daughter and grandchildren we had a great time. My grandchildren both became ill on trip but was still enjoyable we spent the whole time at resort. Fishing , paddleboarding and so many fun activities. The activity directors are the sweetest!!! Thank you all so much can't wait to come back! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Terrible staff, outdated decor

Mar 9th, 2020

Stayed here for 4 days last week. Wouldn't go back. First of all, the decor is extremely outdated. Everywhere is brown. The rug in the main room was so dirty and old. Secondly, the kitchen area had no room to prepare anything, trying to get into cupboards was difficult also. Thirdly, the toilets were terrible, one blocked twice (we didn't use much of the 1 ply paper to block it either) but there was a plunger in the cupboard... so it must block often as I've never been in a hotel with a plunger in it! Fourth, The fire alarm went off at 9.30am on Saturday, as we left our room to evacuate, 3 staff members were in the hallway (1 in a shirt and tie, perhaps a manager) and saw us. None said a word, so we pointed at the fire exit and asked one if we should use that, she shrugged and walked back into the room she was cleaning. So we left through there anyway, and met 2 other people as we left. When we got downstairs from the 11th floor, no one else was to be seen. Just 4 of us and 2 other people. No staff or anything. We got the lift back up and the staff members who saw us go out the fire exit previously were still standing there and didn't utter a word. If they knew it wasn't a fire they should have told us or if it was, they should've let too. Fifth, The parking was a nightmare. It was completely full and they were sending people to an overspill car park which is a few blocked from the hotel and has a shuttle to take you back to the hotel which is inconvenient. Finally, there's the calls every day to try and get you to collect 'freebies'... but is actually just to get you to a timeshare, thankfully we didn't fall for that. Definitely would not stay here again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Perfect for a family!

Feb 25th, 2020

We are so glad that we didn’t pay attention to any of the negative reviews on here about the Westgate Palace. The hotel is great and the rooms are set up for a family. There is a master suite for the parents with a king sized bed, a jacuzzi tub and shower. The shower was on the smaller side, but not a big deal. The other bedroom had two twin beds and another full sized bathroom. You can access the bathroom from the bedroom or the living area. The living room and kitchen are in the middle. The living room has a couch bed and the kitchen is stocked with utensils, plates and pans. There is also a full sized coffee pot, so bring your own coffee and filters. The washer and dryer are located behind a door in the kitchen, and works very well. If you need anything extra (soap, ice... the front desk will gladly give if you ask). Everything was very clean, no issues with our room. We were asked about our interest in “touring the property” when we checked in, but we politely declined and that seemed to be fine. After about the third day someone called our room asking us once again if we wanted to check out the property and offering incentives such as gift cards. Again we politely declined and there was no other hassle. We did not feel pressured at all, in fact they were very polite about the whole thing. On a last note, we had read that the parking lot was hard to park in and often visitors had to park in an overflow lot. But not one time did we find the parking lot full, and they also have a very nice security guard at the entrance. We will definitely be back! TRIPADVISOR.COM USER 

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