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at the Wingate by Wyndham Lake Charles Casino Area
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Apr 24th, 2020
It is my first time staying here and right away I was blown away by the customer service! I arrived about 15 minutes before noon, in which I was advised over the phone they don't usually check in before 1200 which is understandable. Melena was FABULOUS! She greeted me with a beautiful smile and welcoming personality. She then called housekeeping and was even going to go upstairs to reach housekeeping because the housekeeper was busy cleaning so she didn't answer. She made sure the suite was clean and ready to go. I told her it was okay if I had to wait, and she still persisted to get me in the room asap. OUTSTANDING customer service. I was checked in before 1200! She made me feel important and welcomed. I also didn't even have any questions because she made sure to cover everything. I have worked hotel front desk at L'Auberge,as well as Golden Nugget many years. She deserves recognition for her amazing customer service. Keep doing what you are doing, girl! TRIPADVISOR.COM USER
Room 333 not worth it.
Feb 16th, 2020
Have stayed at this Hotel many times and never had a problem but this stay was well below par. We have always had a TV that was larger than 36” and was viewable laying on the bed. This one was not and was not. 👎 We have always had night stands on both sides of the bed but not this time. Both of us use equipment for sleeping and requires a night stand to place things on. This room was so small there was no room to put a table on both sides. 👎 This was a lockout room used for adding an additional sleeping room for kids etc and was smaller than the average King size room we have stayed in before. AC was right next to one side of the bed which made it very uncomfortable. 👎 Will not accept a room like this if I ever stay there again. TRIPADVISOR.COM USER
Great place to stay close to casinos
Feb 15th, 2020
Laurie B was a great front desk lady was always there for any question we may have and to suggest restaurants. We travel with ES dogs and this is a great pet friendly hotel with plenty of grassy areas TRIPADVISOR.COM USER
Trip to casino
Jan 23rd, 2020
Trip to casino was perfect with this stay. Room was perfect, clean, and property was tidy. In my opinion, highly recommend. Can stay anywhere but will stay here again. Just go early for the food in the morning. It could get busy. TRIPADVISOR.COM USER
Best stay ever!
Jan 19th, 2020
The staff was wonderful. Check in was easy, and the staff made it fun, remembering everyone else in my family that checked in before me :). Thank you to our shuttle driver. He was so helpful, giving us ideas on where to go and always was in a happy mood. This was a great birthday trip for my sister. Best hotel so far. TRIPADVISOR.COM USER
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