Wyndham Garden Guadalajara Acueducto

Av. Real Acueducto 360 | Zapopan, JAL 45116  [SEE MAP]Zapopan, JAL  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 3

Loud, unfriendly reception, very poor breakfast

Mar 18th, 2020

The check in was not very friendly, you get treated us a rom number, location very loud, the only very good experience was a very helpful and friendly guy working on the entrance at night for valley parking named Hugo. He saw that I had a bandage on my Head and he asked me if he could help, I told him I have a prescription from a Doctor but I’m not able to by the medicine, because I was to weak, he ask me to give him the prescription and he organized to get my prescription what was antibiotics. I found him an incredible friendly guy and he ask for nothing in return. For sure I gave him a tip. So many thanks to Hugo. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

VERY DISSAPOINTING!

Feb 26th, 2020

Do not stay here. We will never stay here again. The room was OK clean (Acceptable) but the hallway carpet leading to our room was super dirty and not just the day I arrived. It was dirty until the day I checked out when I saw a man vacuuming the hallway. What turned me off the most was the housekeeper. I left my hotel room early one day, only to return to a unmade room, even though I had left the sign that we needed housekeeping. Not so much of the beds being made but toilet paper, fresh towels, tissue paper, etc. Since the housekeeper was doing the room next door (or so I thought because that's where her cart was), I walked over to just ask her for the things I needed. Well, she was no where to be found. The room across mine also had the door open which I thought was odd but figured the housekeeper may have been doing both rooms at the same time. Housekeeper.....no where to be found in either room. What made me angry was that I could see personal belongings of guests.....which anyone could have walked in and taken them. UGH!! I was looking through my door peep hole to see if the guests came back and/or the housekeeper. Housekeeper came back after an hour. It just made me cringe! So disappointing because the hotel is in a nice area close to adult attractions, nightlife, day life, a mall with children activities and all the restaurants we have in the states. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

King Size Bed Rooms on the Noisiest Side of the Building.

Dec 14th, 2019

I stayed here week of Dec 9th 2019 and my king size bed room was on the noisiest side of the building. Receptionist mentioned all king size bed rooms were on the side of the building where the bar Los Reyes has the loudest music playing throughout the night and until 4am. Management shall look into moving king size bed rooms on the other side away from the noisiest side. The room is ok, no snack bar and shower heads seem old. Breakfast is not bad but could be better and to go coffee cups are limited. Location is convenient to the restaurants, clubs and shopping. I think this hotel would continue to be a good hotel if king size bed rooms would be relocated to avoid customer’s sleeping annoyance. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

STAY AWAY IF YOU INTEND TO SLEEP!!!

Nov 29th, 2019

I’m writing this review while staying at this hotel. It’s 2.30 am on a Thursday night and the music from the bar across the hotel is so loud it’s impossible to sleep. I’m only giving 2 stars because the hotel is nice and clean but the noise is a deal breaker. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

One night only

Oct 30th, 2019

No room service, rooms are small, definitely not a place to spend more than 1 night. The bathroom is way too small, room does not have any beverages, no food service, there are restaurants around but you have to go look for food. TRIPADVISOR.COM USER 

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