Wyndham Garden Philadelphia Airport

45 Industrial Hwy | Essington, PA 19029-1001  [SEE MAP]Essington, PA  [SEE ADDRESS]

Courtesy of Wyndham Garden Philadelphia Airport

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at the Wyndham Garden Philadelphia Airport

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Guest Reviews

TripAdvisor Traveler Rating 3

Not what we expected

Sep 11th, 2019

The stay with the hotel was good, front desk staff were wonderful. Bar and food area was horrendous, unknowledgeable staff was rude and uninviting. Food was also gross, poor quality and disappointing. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Weekend Trip

Aug 30th, 2019

Overall, the experience was good. This is an older property that could benefit from renovations. There was a damp or mildew odor in the hallway on the first floor at check in. Otherwise, the hotel was clean. The staff was very friendly and accommodating. I would stay here again. Great location TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Disgusting from entrance to exit

Aug 27th, 2019

Wyndham Garden shuttle driver, 2235hrs., driving van #240, pick up at Philadelphia Airport due to American Airlines cancelling an overseas flight for "maintenance", asked me if my wife and two children would not mind sitting on each others lap so as to make more room! When I objected due to our safety concerns, I was subjected to a harrassing diatribe such as, "you're the first person to ever not do this...it's just a few minutes away...etc."! Incredible! I refused to subject my family to a 10 minute transport via the Interstate 95 at highway speeds in a van driven by this incredibly irresponsible and rude shuttle driver. The hotel was the pits, filthy, worn out, rude staff who could care less. All courtesy of American Airlines! The worst. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Forget about any customer care

Aug 26th, 2019

We have had a number of stays at this location, as we fly out of Philly often. Everything had gone as expected on our prior stays, until this year when a small problem came about that was due to my error. After check out on 7/23/19 and on our flight, I realized I had left my phone charger still plugged in near the bed in our room. The next morning, I sent an email to Wyndham corporate with the details. Then the horrible customer care came into play: It took them until 7/29 to get back to me, saying it's best to contact the location directly on issues like this. (Why not just forward my email to that location?) On 7/30, I forwarded the email to this location, only to not get any response. On 8/6, I arrived at hotel around 8:00 pm to see if item was turned in. Incredibly, I was told only ONE person has access to lost and found and she only works 9-5!!! REALLY??? On 8/7, I called Leslie and was told my item was not turned in. On 8/8 I sent another email to corporate on the poor service I was given on this matter. On 8/10, corporate did send me a follow up if my charger was found and I replied "no." They sent back an auto reply that would take 48-72 hours for them to get back to me. It is now 8/26 and I have yet to hear back! I now have to assume that this property will only suffice if you have no problems or special requests of any kind. They have clearly demonstrated to us that there is no sense of urgency, nor care for their guests. The policy of having only 1 person that has access to the lost and found is more than absurd!! We will certainly be looking for other nearby options the next time we stay over prior to another Philly flight!!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Adequate hotel, miserable and chaotic shuttle service.

Aug 25th, 2019

We were part of a group of American Airlines refugees due to a cancelled flight. We were sent to the shuttle stop at Terminal B, but shuttles were few and far between. When they did stop, they were often full because they had taken on passengers at Terminal A. There was no order in the seating process - no one looked at our shuttle vouchers or verified that the people who got on were in any way bonafide. After hours of waiting the crowd became a mob and pushed aside weaker, slower, passengers when there was a chance at a seat. I finally gave up and called an Uber, but even at the hotel there was another long wait. From getting our voucher for the hotel until getting into a hotel room was about four hours - for getting into a hotel three miles from the Airport. We had $12 food vouchers, but ended up spending another $7 on top of that because the hotel food was expensive. One sign in the hotel was missing letters and another sign was hung off-kilter. While the staff was cheerful and patient and the room itself was clean, the whole experience was miserable. In this case the weakest link was the shuttle service. TRIPADVISOR.COM USER 

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