Wyndham Old Town Alexandria

1757 King St | Alexandria, VA 22314-2720  [SEE MAP]Alexandria, VA  [SEE ADDRESS]
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Courtesy of Wyndham Old Town Alexandria

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Guest Reviews

TripAdvisor Traveler Rating 4

Comfortable stay, close to the action

Jan 13th, 2020

We stayed here for 5 nights. 10 minutes on the Metro to the Washington Mall and all of the Smithsonian Museums. 4 adults, my octogenarian parents, me and one of my sisters in a two bedroom, 2 bath unit. We were very comfortable. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Great place to see DC

Dec 30th, 2019

Wonderful family unit, but we spent most of our time touring DC. Free shuttles to the waterfront, and the DC Metro was only a block away. Kitchen and bedrooms were very clean and comfortable. We will go bad when we can. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

being an owner doesn't matter any more

Dec 9th, 2019

We wanted to share feedback on our recent stay. I must say we’ve stayed at this location many times. We love Old Town Alexandria, the location and convenience to hop on the metro and go to downtown DC. We’ve had many family members stay with us and they all loved it. After this last stay, we’d rather pay for a hotel where we know we will respected as guests. Upon check in, I requested that our room not be on the side the train frequently passes by. The young man checking us in said it was on a corner and you can’t really hear it. He lied right to my face. When we arrived in our room not only was it right along the train side, we were in a handicap accessible room. We immediately called and asked why we were in a handicap accessible room and on the train side. We did not require/request an accessible room and would rather not have one so that others who need it would have one available. I was put on hold and just then an Amtrak train passed blowing its horn. Rather than staying on hold, we loaded up the baggage and returned to the front desk. We asked to be moved to a room away from the train and non-accessible room. They replied the resort was fully occupied. Again, another lie. We also found out that rooms at this Wyndham resort are available on hotels.com and booking.com. So not only did they lie when they said they were fully booked by Wyndham owners, they did not accommodate an owner but appeared to go for the $$ from other hotel booking websites. The manager on duty that day finally moved our room to a non-train side, although it was accessible they said no one would need it. The room was near one of the trees outside so we could see the beautiful Christmas lights in the tree. Next of course you need to get the parking pass. They asked if we had heard about the changes to the Wyndham program for owners last year. They said they were not doing “owner updates” which take 90 minutes and said there were program changes that helped to reduce maintenance fees. Intrigued we signed up for the next morning. Our stay in Alexandria was nice, great dinner and enjoyed the lighted boat parade. We went to the presentation and it started okay, but found out yet again, we were lied to. Sure, you can reduce your maintenance fees by paying another $56,000, for a $50 reduction. The representative, Bridgette did not have our owner information which delayed the conversation. Then she did everything but talk in plain language…never answered our questions and went back and forth to an office were other representatives were laughing and eating food. They enticed us to attend on false pretenses and never answered a direct question. They had no regard for our time and other commitments. After an hour, plus, we requested they begin the process to provide the gift for attending the “short” presentation on program changes. Bridgette said they were processing it (another lie) and us just getting so frustrated, we told them they encouraged us to attend based on a lie and they should be ashamed. It was a disgusting display to see them laughing and hugging each other as we were leaving. As an owner, we are very unhappy. We love Old Town Alexandria and as I said, previously enjoyed our stays there but will not be back. I’m sure other owners would find it disappointing to find out Wyndham is taking hotels.com and booking.com guests and not considering their owner’s requests, treating them as a priority and special guests and not lie to them. After all, haven’t owners helped to support Wyndham? Wyndham should yet again reconsider how they treat owners as an investor to help Wyndham maintain the reputation says they value and respect owners. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great location

Nov 24th, 2019

We love staying at the Wyndham Old Town. The location is fantastic at the one end of town. The free trolley runs you all the way down to the waterfront. A lot to see and do. The room was spacious and very comfortable. The activities within the Wyndham were non existent as published. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Location Location Location

Sep 6th, 2019

What a great location, with Metro right out your back door. Lots of great restaurants around and didn't need to use our car once. We took the Metro into DC to visit the Bible Museum and there is a stop very close to the museum. We also walked to the docks and looked across the river and could see the ferris wheel in National Harbor. You could take a boat taxi to National Harbor but we chose not too. We were tired of walking so we just hopped on the free trolly that took us back up the street very close to the Wyndham. Also, at the Metro Station there was a booth to purchase Senior Tickets for the Metro. Saved us a lot of money on the Metro. TRIPADVISOR.COM USER 

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