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at the Wyndham Old Town Alexandria
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Love my quiet room had difficulty finding it and finding tight/low but free parking
Sep 1st, 2020
Once I got past trying to find the entrance and then trying to find the parking, my trip was quiet and pleasant. I requested a room on the corner with a balcony so I can sit out and people watch or in this case train watch. It's right on the main drag so if you don't mind walking, the dock, restaurants, and even water taxi or boat cruise are just over a mile away. I think I came on off season so it was so peaceful. The people are friendly and helpful, especially Lamar at the front, the repair man that came to fix my toilet, and the cleaning lady that came to clean up after he left. Now that I know where it is, I would come back. If you are mobility limited, this is at the end of the king mile so you may want to choose another spot. If you want peace, quiet, friendliness, and cleanliness, this is a good pic. You cant see the resort from the street so when the gps says stop, stop and turn in :-) Don't drive a large vehicle either because the parking is tight but FREE. TRIPADVISOR.COM USER
Perfect Location Friendly Staff
Jul 8th, 2020
We visited January 20. The staff was very friendly and helpful. They serve snacks and drinks in the late afternoon on Friday and Saturday. The location is perfect with easy access to the train station a 5 minute walk. Parking s free, underground. The rooms were comfortable with a fully functioning kitchen. Would definitely return. TRIPADVISOR.COM USER
Comfortable stay, close to the action
Jan 13th, 2020
We stayed here for 5 nights. 10 minutes on the Metro to the Washington Mall and all of the Smithsonian Museums. 4 adults, my octogenarian parents, me and one of my sisters in a two bedroom, 2 bath unit. We were very comfortable. TRIPADVISOR.COM USER
Great place to see DC
Dec 30th, 2019
Wonderful family unit, but we spent most of our time touring DC. Free shuttles to the waterfront, and the DC Metro was only a block away. Kitchen and bedrooms were very clean and comfortable. We will go bad when we can. TRIPADVISOR.COM USER
being an owner doesn't matter any more
Dec 9th, 2019
We wanted to share feedback on our recent stay. I must say we’ve stayed at this location many times. We love Old Town Alexandria, the location and convenience to hop on the metro and go to downtown DC. We’ve had many family members stay with us and they all loved it. After this last stay, we’d rather pay for a hotel where we know we will respected as guests. Upon check in, I requested that our room not be on the side the train frequently passes by. The young man checking us in said it was on a corner and you can’t really hear it. He lied right to my face. When we arrived in our room not only was it right along the train side, we were in a handicap accessible room. We immediately called and asked why we were in a handicap accessible room and on the train side. We did not require/request an accessible room and would rather not have one so that others who need it would have one available. I was put on hold and just then an Amtrak train passed blowing its horn. Rather than staying on hold, we loaded up the baggage and returned to the front desk. We asked to be moved to a room away from the train and non-accessible room. They replied the resort was fully occupied. Again, another lie. We also found out that rooms at this Wyndham resort are available on hotels.com and booking.com. So not only did they lie when they said they were fully booked by Wyndham owners, they did not accommodate an owner but appeared to go for the $$ from other hotel booking websites. The manager on duty that day finally moved our room to a non-train side, although it was accessible they said no one would need it. The room was near one of the trees outside so we could see the beautiful Christmas lights in the tree. Next of course you need to get the parking pass. They asked if we had heard about the changes to the Wyndham program for owners last year. They said they were not doing “owner updates” which take 90 minutes and said there were program changes that helped to reduce maintenance fees. Intrigued we signed up for the next morning. Our stay in Alexandria was nice, great dinner and enjoyed the lighted boat parade. We went to the presentation and it started okay, but found out yet again, we were lied to. Sure, you can reduce your maintenance fees by paying another $56,000, for a $50 reduction. The representative, Bridgette did not have our owner information which delayed the conversation. Then she did everything but talk in plain language…never answered our questions and went back and forth to an office were other representatives were laughing and eating food. They enticed us to attend on false pretenses and never answered a direct question. They had no regard for our time and other commitments. After an hour, plus, we requested they begin the process to provide the gift for attending the “short” presentation on program changes. Bridgette said they were processing it (another lie) and us just getting so frustrated, we told them they encouraged us to attend based on a lie and they should be ashamed. It was a disgusting display to see them laughing and hugging each other as we were leaving. As an owner, we are very unhappy. We love Old Town Alexandria and as I said, previously enjoyed our stays there but will not be back. I’m sure other owners would find it disappointing to find out Wyndham is taking hotels.com and booking.com guests and not considering their owner’s requests, treating them as a priority and special guests and not lie to them. After all, haven’t owners helped to support Wyndham? Wyndham should yet again reconsider how they treat owners as an investor to help Wyndham maintain the reputation says they value and respect owners. TRIPADVISOR.COM USER
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