Zuri by Fassbind

Heinrichstrasse 254 | Zurich  [SEE MAP]Zurich  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 4

Modern, practicle, affordable in ZHR

Aug 9th, 2020

Hotel located in the renewed industrial west part of Zürich. 10mn from the old town or the main station in tram. Location convenient, local bars and burger types restaurants, walking distance to Freitag flagship shop, Frau Gerald's, Am Viadukt. Friendly and efficient staff. Convenient parking, you won't need your car to travel in Zurich. Rooms practical, soundproofing is efficient (for outside and inside!) In the room, everything is about using the space efficiently. The design is pleasant as well. Beds are good (and my back is very sensitive to average beds) 120CHF/night is quite correct for Zürich. I recommend it without question! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Poor Customer Service

May 29th, 2020

I booked directly with the hotel 2 nights before I was due to stay. I turned up at 22.00 to find a note on the door saying all reservations have been moved to a sister hotel 8km away. When I phoned to seek clarification, I was told that I had been emailed regarding a change in hotel, and that I could get a tram or walk to the sister hotel. I had received no such email! I was very disappointed. When I eventually arrived (needing to get a taxi as I had luggage with me), again I was informed that the hotel had informed me of this change and my options were to accept this or cancel the stay (this was at 22.30, so despite my annoyance, I didnt think I would find any other accomodation). The following day, through email, the hotel sent me what they thought was notification of the hotel change, that they had accused me of not opening. The email was to a different customer, for a completely different reservation (with their personal details). I explained this, and got a copy of a further email, with my name on it, but the wrong email address. The hotel informed me that this is where the issue lay. I explained my annoyance at the way I was treated and that I understood there are human errors, and accept this, but I did not like being questioned numerous times and being informed that this was my mistake. I addressed my concerns to the owner of the hotel, ie being housed in a hotel with a lower nightly rate, and having the added expense of having to travel to my work destination (beside the original hotel) on a daily basis. After various correspondence, he owner did offer me a 10% discount on all future stays at the hotel. I hope I had alerted the hotel in a suitable manner, my annoyance is not at the hotel change, we live in unique circumstances, more with the way it was argued constantly that this was my fault, when indeed the hotel finally admitted responsibility. I have been left financially much worse off, so would not recommend this hotel at all. There are surely better more friendly hotels available TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Excellent West-end Location

Apr 12th, 2020

Hotel was built only a few years ago. Stayed here lots of times on top floor. Location at West-end is excellent, lots of restaurants close by. River Limmat is 5 minutes across the street, perfect for running in the morning, bank path is illuminated, you don´t need a headlight. Good connections of public transport as 3 different tram lines run round the corner. Price level here is OK compared to the rest of Zurich, I never tried breakfast. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Nice clean rooms, but no privacy in bathroom

Nov 8th, 2019

We booked this hotel almost at the last minute as we were looking for a hotel easily reachable from main train station. It is about 10 minutes by tram from main train station and is very close to a tram stop. About 5 minutes walk from Zurich Hardbruke train station and very close to some restaurants. It is a minimalist hotel with nice and clean room, but the room size is very small. Staff at the reception desk was very professional and courteous. Did not use their breakfast because it was expensive. There is a coffeemaker in the room. Clean bathroom, but it lacks privacy as it has glass door (though frosted) without lock. It was OK for a night's stay, but probably will look for another place next time if I have to stay for longer. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Very nice , clean and comfortable hotel

Nov 1st, 2019

Zuri by Fassibind was a great hotel to stay . Very close to some restaurants, bars, tram stop. S train station is only 10 mins walk. 10 mins to center by trams. Helpful and friendly staffs at the reception. Will deff stay here again. TRIPADVISOR.COM USER 

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