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at the at Marina Shores
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Not what I expected
Oct 19th, 2020
We stayed at Marina Shores in October and we were all so disappointed. The view was magnificent and we just loved sitting on the balcony enjoying it. The reception staff were so friendly and helpful. But the apartment we stay in left a lot to be desired. It was not clean, we found things left form previous visitors. The toilet wall tiles were ready to fall off if touched, which worried us because if there had been children there one touch and down they would have come. You could not sit on the top balcony because the air conditioner needs repair and the noise was so bad you could not hear yourself think. I’m not sure what other apartments are like in the complex because I noticed it is rated 5 star. We might just have been unlucky. We did report this when we left but not sure if it was noted. We have stayed at many apartments in Airlie Beach but we will not be returning to Marina Shore. TRIPADVISOR.COM USER
Lovely Unit with views over the water - but NOT a Spa
Oct 7th, 2020
This is a lovely place - we had a penthouse apartment with a spa - Now where would you expect a Spa? on the deck - and this has two large patios./ decks including the Upstairs roof - The Spa - is a single bath in one of the two bathrooms !!!! so BEWARE Spa is not your usual SPA. This has a lovely lounge, kitchen, dining bottom patio but the top is a wasted space (in our apartment) - spartan although it does have a second basic kitchen and large fridge and loungers but that's it ? No Spa !! and the bedroom is weird set up with one just off the entrance with a VERY SMALL bathroom and the other is round behind this with a long corridor between the bedroom and the en- suite which has the single person bath/spa and a nice shower. So don't bother with the Spa description or the Penthouse just take one with a balcony. because it sis all about the view - Does have a nice pool and 2 stories of car park . A good 20-25 min walk in to Airlie Central TRIPADVISOR.COM USER
Lovely stay at Marina Shores
Oct 5th, 2020
I would like to say a huge thank you to the staff at Marina Shores for accommodating my needs regarding covid-19. I am immune compromised and had rung ahead asking for a deep clean due to my medical condition. The staff were super accommodating which was greatly appreciated. The layout was nice, the kitchen well average equipped. The only downfall was that out patio overlooked the driveway entrance which didn't allow privacy and we had to keep the curtains closes the entire stay. All in all very happy. :) TRIPADVISOR.COM USER
Sep 25th, 2020
I really wish I had read reviews prior to booking. I booked this property based on its 5 star rating & the photos & description from the hotel BUT this property is far from 5 star! Our holiday was for a special occasion so we booked the penthouse 2 bdrm water view apartment which was the most expensive room at the property. It was definitely not going value for money! Whilst the room looked ok from the outset it soon became obvious that the apartment was in dire need of an update & a really good clean! After checking in, we did not stay in our room long so it wasn’t until we returned after being out for dinner that we realised we had no tea, coffee or milk. Nor did we have any tea towel, dish cloths etc so we called the after hours number. With half an hour, Housekeeping bought up tea towels, bath towels & milk & said they would sort out put the other items in the morning. No problem. We understand things like this can happen but they were happy enough to correct it for us. The next morning, we tried to have showers & discovered we had no hot water! Reception wasn’t open until 9am ‘due to COVID’ so we had to call after hours again. A maintenance guy turned up & fixed the water but said we would have to wait about half an hour for it to heat. He also said there were problems the way before with this apartment’s water! While we waited for the hot water to come through, we decided to make coffee, but wait....we only have 2 mugs!!! Again we call reception to ask for the tea & coffee that we still hadn’t received from housekeeping plus a couple more mugs 🤦♀️ Whilst my husband was on the phone with reception, I opened the dishwasher to put our wine glasses in that we used the night before AND GUESS WHAT?! Yep, I found more mugs - the dishwasher was FULL of DIRTY dishes that smelt like they had been in there for days 🤢. Housekeeping finally came up with our mugs & tea & coffee. The female housekeeper was defensive & rude. TRIPADVISOR.COM USER
Sep 20th, 2020
When you book rooms at this hotel you’re presented with pictures of rooms that aren’t actually available for hotel guests. We arrived and were given their only available 4 bedroom spa penthouse. The room is actually grotty and the view is of the hotel in front of it, no sweeping ocean views. We queried and we’re told all other rooms are tenanted. Have to say I’m extremely disappointed and trying not to let it ruin our holiday. Don’t book this hotel. TRIPADVISOR.COM USER