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at the at Waterfront Whitsunday Retreat
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WAS NOT ACCEPTABLE!!
Nov 20th, 2020
My husband and i booked for our anniversary weekend and were very disappointed. The room itself is outdated and incredibly small. It smelt of cigarette smoke and was not clean. The was sticky residue all over the kitchen bench and dead insects on the floor. We were not happy and refused to stay. The manager of the resort next door who was looking after the place was very hospitable though and allowed us to cancel and have a room in the resort next door, so thank you very much. But do yourself a favour and book elsewhere TRIPADVISOR.COM USER
Poorly Maintained, Poor hygiene, Wrongly advertised NOT luxury
Nov 4th, 2020
Many issues with this property, Dirty bed linen, Bathroom not cleaned correctly, Spa hair included, Property in bad shape maintenance poor, Luxury is NOT what this is about. Also poor communication from Managers make you understand the reason there is so many issues at this property TRIPADVISOR.COM USER
Do yourself a favour!
Oct 1st, 2020
Do yourself a favour and book elsewhere! Booked online for three nights in Sept 20 on the premise that the rooms were advertised as "Luxury Spa Suites". What we walked into DID NOT live up to expectations. The bathroom was dirty and in need of a clean and the vertical blinds were missing a number of down drops, so privacy in the room was an issue. the "SPA" so to speak, was on the front balcony for everyone walking past to view and it took us an hour to clean before we could use it. It broke down On our 2nd day and despite the managements word it would be fixed, it wasn't, so luxury spa suite it was not. So don't disappoint yourself and find somewhere else as this place is NOT what it is advertised to be. TRIPADVISOR.COM USER
Sep 19th, 2020
Positives: the room is large, good bed and spa on the balcony is nice. Separate spacious bathroom. Pay TV Negatives: quite dirty hasn't been cleaned thoroughly for a long time! Definitely not sterilised COVID-19 safe. Cook top doesn't get hot enough to cook eggs. The apartments are all separately owned 5# was in poor condition. Noise from the main road is constant. TRIPADVISOR.COM USER
Jan 1st, 2020
My husband and I stayed here for 6 nights. It was a good price and we had a lovely room down the bottom looking right out to the pool. We had a noisy neighbour the second night ,being very loud until 3 am but when I mentioned it to the lovely lady at reception she must have had a word to them because they were quiet after that. The retreat was nice , it’s not as flash as some but I still think it’s good value for the price. The room was serviced every day and it was lovely to come back to a nice clean room. It’s a bit of a trek to the shops so we tried to only do two trips a day ,but it’s good exercise after all the food we were enjoying at the many restaurants in Airlie Beach. Because it’s only small it is a nice quiet place to stay and the added bonus of no kids . I would definitely stay here again. TRIPADVISOR.COM USER
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