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at the ibis World Trade Centre Dubai
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Not the IBIS standards
Jan 9th, 2021
You can kiss the All Safe slogan good Bye when simple cleanliness and hygiene norms are not respected. Bath tub walls are not clean, old hair on it. the smell in room was not pleasant, i couldn't change because of Covid restrictions i am following. i did the online check-in as it was predicted to arrive very late to check in and i presumed finding my room keys ready, instead i had to make the check in again ! i booked a bed and breakfast, only to know the following day that their all-day dining is closed and i had to take a 5 minutes walk to a nearby Ibis premise to have my breakfast and that kept me hesitating since my PureHealth Covid test results wasn't out yet and i was not clear to move out of my location, so i couldn't have my breakfast the first day ( 2 nights stay) ! only the second morning when my test results tuned out negative i took the hassle to walk for my breakfast. they've could simply mentioned that breakfast is not available and not charge me for it. finally, the internet Wifi was sooooooo bad ( not acceptable for a business type hotel) and i was using the nearby convention hall ( world trade center) wifi free connection ( very low because of distance) to do my work while staying at the hotel. Very Bad experience especially that i had to be confined until my Airport covid results were out. TRIPADVISOR.COM USER
Horrible stay in heart of Dubai
Jan 5th, 2021
Room needs immediate cleaning and sanitation. No idea how the All Safe sticker has been provided to this hotel with such disgusting rugs and dirty walls. There is no way the rooms are being monitored for cleanliness (proof of pictures attached) Unbelievably unhygienic. Would not recommend. The rug under the bed was stained and very dirty (room 331). Hotel should be ashamed, if you’re not ready to reopen the hotel in pandemic, then don’t open it! Totally overpaid for my stay during NYE. Did not expect this compared to the standards I am used to with other Accor properties. Additional negative: - fridge in room not working as the electricity cable has issues with the outlet and could hear the static noise (switched it off to avoid an issue) - no parking on site. You have to park at the Ibis one central across the street and come walking (let’s not start about the parking at the other ibis, it’s a nightmare to park there. Absolutely no signs/directions where to park so you’re closer to the ibis one central elevators) - kettle was so dirty when I opened it like someone had literally boiled puke. Should have taken a picture before I gave to housekeeping who was similarly shocked by how disgusting it was inside. Immediately replaced it (she told me that Ibis had reopened the night or two nights ago and they didn’t have enough time to clean all the rooms; what are the chances you wanted to open the hotel in any way or form just to have a full booking during NYE?) really disappointed - asked room service only to replace coffee powder the next morning and change the mugs. Came back to find the same used mugs and the used coffee bags were still on the table with some new ones “thrown” on the side. I mean c’mon, I am almost certain you can do better even for a budget hotel. Budget doesn’t mean quality must be bad. Positive: - Great location in heart of dubai - Free parking at the other nicer-looking Ibis across the street - Free wifi TRIPADVISOR.COM USER
Less than expected
Jan 3rd, 2021
Stayed for few nights, expected a limited features as this is a budget hotel, however; many things seemed to be even less than a budget hotel. On arrival water wasn't warm enough, next night was fine. TV model and size seems to be from old ages. Room housekeeping services 3/5. Reception service (3.5/5). Parking facility is (0.5/5), its better not to give parking rather than the provided option of parking in a nearby facility where you have to walk 5 mins back and forth. (After NYE I came back around 5am, and was stuck in the basement of this facility looking for an exit because its Friday and doors are lock, I had to walk out from the vehicles entrance route). Room cleanliness (3/5), Room facilities (1/5). TRIPADVISOR.COM USER
Jan 1st, 2021
Hello, First of all I'd like to express my wishes for the new year, then I would take my freedom to express my grand disappointment for staying at your premises. It was a huge mistake reserving and staying at your hotel. Sincerely, it was disastrous. You've taken advantage of us and of the new year event and how fully booked you were. Your ATA receptionist was professional enough to discredit us and disbelieve us telling him that we booked from booking.com with an amount of AED 315 plus 86 charges and taxes. He gave us an invoice of 523.22 Dhs claiming that the system gave him the bill as such and he had to call the reservations department to confirm. And we were right about our info. Secondly, we requested a smoking room and it wasn't and we were forced to get a non smoking otherwise we would have to wait several hours to get clean rooms and such. Later on, the security didn't take our word for granted telling him about the credentials of my car and he had to check by himself under the pretext that he was just making sure ( he could have made sure right after we go, but he wanted to show us that he was doing his job). The big shock is not yet displayed. The room was a catastrophe. It was very dull as if it is a room in one of the remote areas in Africa. A 20 inch Samsung TV/ a kettle that was never cleaned/ a bathroom without the concept of towels/ a hair dryer that needs a technician to start functioning/ a mini bar with temperature that doesn't exceed the room temperature/ two pillows that are not clean/ a car parking that we need to get a taxi to reach. Nothing was good. It was horrible. As If we threw our 396.22 Dhs in a garbage. I can categorise you guys as a budget hotel of minus 5 stars. So disappointed and deceived. Your pictures of your premises do not reflect what you guys offer. I would cry out and have my voice reach out to the authorities of Dubai Tourism and booking.com administration so that they can disbar you from the list of hotels. Thank you for ruining our stay and especially the New Year Eve. Yours not faithfully, Marwen Jallouli, Ms Asma's husband 00971561922920 TRIPADVISOR.COM USER
High level of customer service from Mr kaven from Philippines I think
Dec 30th, 2020
I stayed 1 night for the 1st time location of the hotel amazing I had some issues with my stay that when I order slipper it takes too long after they tell that we don't have needs some attentions to guest request Thanks also to the lady she checked in me I think she is from Russian or ukrain TRIPADVISOR.COM USER
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