the ART, a hotel

1201 N Broadway | Denver, CO 80203  [SEE MAP]Denver, CO  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 2

Some very unsatisfactory aspects

Aug 22nd, 2019

This is a well located hotel, and one of the things it advertises is the provision of free bicycles so that customers can explore the city. However when I went to use a bicycle I was informed that if the bike was damaged - even by someone else - or if the bike was stolen, I would be liable for the full replacement cost of the bike. The lock provided was also pretty flimsy. I asked if the hotel didn’t simply insure the bikes, and what amount I would be liable, and was told - very politely, and I have no issue with the very courteous member of staff - that the amount is unknown and those are the terms, and if I wanted I could hire a bike elsewhere. When paying c $350 a night to stay in a hotel, this is very poor practice. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

ONLY reviewing bar/restaurant

Aug 20th, 2019

ONLY reviewing bar/restaurant. Shaienrae is awesome. Great service, delicious (pricey-ish) food and chill ambiance. Fancy, yet welcoming, only valet parking is validated.... So keep that in mind if you’re not spending the night at the hotel. Beautiful views (see pics). Honestly, just REALLY great food and service. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Unique hotel concept that works

Aug 18th, 2019

The name of this property is very apt. From the moment you arrive, you are treated to a visual feast of art, from an LED light show to sculpture and wall art, in addition to amazing videos in the elevators. Our first night there, we went for dinner at Fire. I wasn't feeling well, and Tina, our waitress noticed I was barely eating, and was so kind and concerned. We loved the breakfast options in the restaurant, which were generous and not overpriced. Concierge Paul was very helpful, over the phone before our arrival as well as during our stay, offering great suggestions for activities and dining. We were able to use the complimentary car service a few times, which was a nice bonus. I would strongly recommend this hotel for a stay in Denver! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

They need to learn the ART of laundry service

Aug 18th, 2019

Apparently this hotel does their laundry in-house which might be fine except for the 20+ hairs of all shapes and sizes on our bed. Staff replaced everything only to find more of the same. Yuck. But more importantly what are they (not) doing??? Cutting costs/corners? This has been mentioned in other reviews and they have yet to solve the issue. Broken coffee machine, broken lamp and awful LED lighting to boot. No art in room other than a picture of a cloud. Please. Brunch and restaurant staff were great and get the stars here. GM and housekeeping need to figure out the hair problem and keep this hotel from coasting, which is the impression we got. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Lunch at the ART

Aug 18th, 2019

We had finished touring some of the local museums and we stopped at the ART Hotel for lunch. The hotel is beautiful, filled with artwork.. Luck was delightful, service was great! We had a leisurely lunch. Portions were large and delicious!! TRIPADVISOR.COM USER 

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