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On the heels of a dramatic 2017 redesign, Crystal Symphony (first launched in 1995) boasts new open seating and dining areas, new Penthouses and Penthouse Suites, high-tech features and reimagined public spaces. The one thing that hasn't changed is the exceptional customer service Crystal is known for; recent travelers noted the crew was warm, attentive and extremely professional. The ship holds 848 guests and has a 1-to-1.7 staff-to-guest ratio.
The ship offers a variety of activities including fitness programs, musical performances and treatments at the feng shui-inspired spa. All accommodations offer ocean views, flat-screen TVs, minifridges and bathtubs. Those who choose Penthouse category rooms receive additional privileges, like personal butler service.
Dining options include the Waterside dining room, modern Chinese-inspired fare at Silk Kitchen and Bar and a Marketplace and Churrascaria serving casual buffet breakfast and lunch options by day and Brazilian-style delicacies by night.
For 2019-20, Crystal Symphony cruises to destinations across the world, including ports in the Caribbean, Europe and Asia. Its departure ports include Miami, San Diego, Hong Kong, Amsterdam and more.
Crystal Serenity first set sail in 2003, and it emerged from its most recent multimillion-dollar renovation in November 2018. It now welcomes 980 guests (fewer than its previous 1,070-passenger capacity), with the aim of enhancing the ship's personalized service and atmosphere. There is one crew member for every 1.5 guests. Serenity also features better technology (including free unlimited Wi-Fi) and exciting new food options. Dining choices include the Asian-inspired Silk Kitchen and Bar, the Brazilian-style Marketplace and Churrascaria and a new centrally located main restaurant.
The Serenity's updates continue into its cabins, with the addition of 36 new Penthouses and two new Penthouse Suites. All cabins come outfitted with flat-screen TVs, minifridges and bathrooms with tubs. Guests staying in Penthouse category rooms have access to extras like Jacuzzis, nightly hors' d'oeuvres and personal butler service.
Crystal has long garnered high marks from cruisers and critics for its tailored onboard experience. Guests can enjoy a feng shui-inspired spa, multiple bars and lounges and a casino. Additional onboard offerings include shopping boutiques, a sports deck with a driving range and the Computer University@Sea. As of the 2018 redesign, a number of the ship's public spaces, including Palm Court and the Stardust Club, feature new finishes, carpeting and seating areas.
For 2019-20, Crystal Serenity cruises to destinations across the world, such as ports in the Caribbean, Europe, Canada and the Mediterranean. Its departure ports include Barcelona; New York City; Rome and more.
Disclaimers about ship ratings: A ship’s Health Rating is based on vessel inspection scores published by the Centers for Disease Control and Prevention (CDC). If a ship did not receive a CDC score within 22 months prior to the calculation of its Overall Rating, its Health Rating appears as N/A; in such a case, the ship’s Overall Rating is calculated using the average Health Rating of all CDC-rated ships within the cruise line. All ship Traveler Ratings are based on ratings provided under license by Cruiseline.com.
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