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Traveler Reviews

A ship’s traveler rating is provided under license by Cruiseline.com , which manages one of the largest databases of cruise reviews and ratings by travelers. A total of 70 guests have reviewed Crystal Serenity, giving it a rating of 4.3 on a scale of 1-5.

Cruiseline Travel Rating:

4.3 out of 5(70 reviews)

Reviews by Traveler Type

Couples60%
Singles/Friends15.7%
Families w/older children10%
Groups5.7%
Families w/young children2.9%

Most Recent Reviews

Crystal disappointing

Nov 28th, 2018

Cruise was advertised as transatlantic dancing cruise. Serenity floor reduced approx 80% during yard period from large dancing floor. Signed up for beginner's classes but stopped after 3rd session due to overcrowding. New configuration so restricted that most cruise dancers are abandoning Serenity for Cunard ships with large ballroom dance floors. Crystal is losing dedicated dancing crowd due to new layout. Do not sell this cruise as a dancing cruise. Some are considering class action suit.

Traveler Type

Singles/Friends

Room Type

Balcony

Experience

1 cruise (first)

Great Transatlantic crossing

Nov 23rd, 2018

The food, drink, entertainment, staff, ship layout, restaurants, bars and music were all outstanding. Crystal is a Great cruise line.

Traveler Type

Couple

Room Type

Balcony

Experience

4-6 cruises

Amazing Italian/French Riviera Cruise

Oct 4th, 2018

My husband and I had written off cruises based on our past experiences of feeling nickled & dimes to death, but with Crystal Cruises, it truly is all inclusive and the service is excellent! We were also impressed with the food on our cruise. We were very impressed with the overall experience and will likely be cruising with them again in the future!

Traveler Type

Couple

Room Type

Balcony

Experience

4-6 cruises

Wonderful Cruise —- If you want to Go Go Go

Sep 15th, 2018

We had cruised with Crystal twice before on Symphony prior to its recent dry dock renovations. Serenity will be in dry dock in October for similar upgrades. Crystal continues to impress and the ‘new’ Serenity and the already new ‘Symphony’ will continue the 4+ star performance of this brand. I think we prefer Symphony as there are more public spaces with windows. On Serenity, facilities that are on one deck on Symphony are on two. The second deck is devoid of windows to the outside in the public passageways and this given one a closed in feeling. Other than that, the ship’s staff was amazing and, frankly, a notch above Symphony. The cruise director on Serenity is also a ventriloquist and was a featured performer two nights ... be sure not to miss Gary as he is amazing!

Traveler Type

Couple

Room Type

Balcony

Experience

7+ cruises

Sep 11th, 2018

Excellent service and experience on Crystal Serenity. We enjoyed this crossing of the Pacific and enjoyed many nights dining and being entertained by the extensive range of entertainers and the ensemble. Dining was excellent and service was great. Very happy with our cruise on Crystal Serenity

Very Disappointing!

Sep 2nd, 2018

Service and communication were far below the standards of previous cruises. We did a river cruise with them last year and were blown away. This cruise was at the opposite end of the spectrum! This was our first Crystal Ocean cruise and it will also be our last!

Traveler Type

Couple

Room Type

Balcony

Experience

7+ cruises

Great service but older vibe all around

Sep 1st, 2018

Outstanding service Great food and wine especially Prego Older guests than expected for an August cruise. Older vibe all around

Traveler Type

Family (young children)

Room Type

Oceanview

Experience

4-6 cruises

A Little Dark........

Jul 4th, 2018

Had a few problems with the main dining room food. Cabins were clean. The shows were very poor. The speaker was very good. Did not know St. Petersburg was so cold and dark 300 days a year.

Traveler Type

Family (older children)

Room Type

Balcony

Experience

7+ cruises

Baltic Trip

Jul 2nd, 2018

Excellent cruise. Smooth and comfortable. Excursions were very good. Issues handled on-board with grace and efficiency.

Traveler Type

Couple

Room Type

Balcony

Experience

2-3 cruises

Magical!

Dec 22nd, 2017

Excellent service of all staffs. Live shows are really so much fun. Our favorite was the Cruise Director, Gary Hunter - very nice and funny fellow.

Traveler Type

Couple

Experience

2-3 cruises

Disclaimers about ship ratings: A ship’s Health Rating is based on vessel inspection scores published by the Centers for Disease Control and Prevention (CDC). If a ship did not receive a CDC score within 22 months prior to the calculation of its Overall Rating, its Health Rating appears as N/A; in such a case, the ship’s Overall Rating is calculated using the average Health Rating of all CDC-rated ships within the cruise line. All ship Traveler Ratings are based on ratings provided under license by Cruiseline.com.