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Traveler Reviews

A ship’s traveler rating is provided under license by Cruiseline.com , which manages one of the largest databases of cruise reviews and ratings by travelers. A total of 80 guests have reviewed Crystal Serenity, giving it a rating of 4.3 on a scale of 1-5.

Cruiseline Travel Rating:

4.3 out of 5(80 reviews)

Reviews by Traveler Type

Couples53.1%
Singles/Friends13.6%
Families w/older children8.6%
Groups4.9%
Families w/young children2.5%

Most Recent Reviews

Simply amazing!

May 18th, 2019

This was our very first cruise and we were pleased to choose Crystal. We had an amazing experience and we met very nice people. People were generally very friendly. Frank Popowski invited us to see hi penthouse and I must say it fabulous! I think Frank spoke so highly the cruise line I think you should hire him to do some marketing for you or offer him some sort of recompense or reward!

Traveler Type

Couple

Experience

1 cruise (first)

Already signed up for another Crystal Cruise!!!

May 1st, 2019

First "real" cruise we have done as we don't count The Disney Cruise 25 years ago (not impressed at all).....Before we left the Serenity we signed up for another future cruise. Crystal cruises was so Over The Top that we will only do High End Cruises!

Traveler Type

Couple

Room Type

Balcony

Experience

2-3 cruises

Crystal Clear Quality

Apr 25th, 2019

We are seasoned cruisers but this is the first time we’ve sailed Crystal. Pricier than most cruiselines so I waited for a good itinerary before trying them. Monte Carlo to Venice with neat stops in-between was an excellent itinerary. The food quality, first-class service and all-inclusive premium brands all helped to add value to the cost of this cruise. Definitely recommend and in fact, we’ve already re-booked.

Traveler Type

Couple

Room Type

Suite

Experience

7+ cruises

First class service

Apr 25th, 2019

Remarkable. Outstanding! Will go on crystal again!

Traveler Type

Couple

Room Type

Oceanview

Experience

4-6 cruises

The most magical cruise in the Mediterranean

Apr 21st, 2019

This was our second Crystal Cruise and wish we could go on one every year. This is the number one cruise line in my opinion

Traveler Type

Couple

Room Type

Suite

Experience

2-3 cruises

Didn’t want to leave

Apr 21st, 2019

Our first cruise on Crystal and loved it. Can’t wait for the next one!!!

Traveler Type

Couple

Room Type

Oceanview

Experience

7+ cruises

DISASTER; Totally overpriced and did not deliver on their promises AT All. DISASTER

Mar 19th, 2019

If you had a choice to travel on this cruise line, I would not even think about it. Go with a line that values the guest and the guest experience. One that does not take advantage of you because of your age, young and old got hammered with their pricing scheme. If your old, you don't know any better and just pay too much. If your young, they practically charge you for two, make veiled promises, then when you ask about the promises that their sales agents promise by phone but not in writing (although texts) then you find out you were scammed once onboard.

Traveler Type

Singles/Friends

Room Type

Balcony

Experience

7+ cruises

Nightmare of a lifetime

Feb 12th, 2019

Overall, there are newer products on the market for less. They may not do a world cruise itinerary, however, it's better to piece together a few segments on a nice new ship, then do a world cruise on old rusty landrover. Go big or go home, and buy the insurance in case of emergencies. You never know when you might get sick from the food or fall or injure yourself.

Traveler Type

Singles/Friends

Room Type

Balcony

Experience

7+ cruises

Jan 15th, 2019

Over 1k/day, have most of my time fixing broken items in my room, (phones, doors, electrical outlets, vip event invites gone ary, etc.) prior (limo was not scheduled right, requirement of docs was not availed correctly). Staff are very nice, go above and beyond. The process of getting to the ship and pre cruise staff could not seemingly be more complicated and dysfunctional. As a Forbes 5 star expert, there is no way any travel website can rate this a 6 Star, less a 2 star at this time. Ships are old although elegant. Let's see how the first week goes before we decide to jump on a new celebrity edge ship. ????

Incredible, Amazing Christmas Voyage on Crystal

Jan 8th, 2019

Love the Crystal Serenity! It doesn’t get any finer! The dining is outstanding, service impeccable, and the Christmas decor is a 10+. However, there were eighty children onboard for this holiday cruise. For the most part, were well supervised by their parents, but unfortunately there were some children who made poor behavioral choices. As a grade school educator, it was difficult not saying something to parents who let their three and four year olds run up and down the grand staircase. Staff were not allowed to say anything even though this was a safety issue. And it was sad to see young adults/teens put their feet up on the couches and coffee tables.

Traveler Type

Couple

Room Type

Suite

Experience

7+ cruises

Disclaimers about ship ratings: A ship’s Health Rating is based on vessel inspection scores published by the Centers for Disease Control and Prevention (CDC). If a ship did not receive a CDC score within 22 months prior to the calculation of its Overall Rating, its Health Rating appears as N/A; in such a case, the ship’s Overall Rating is calculated using the average Health Rating of all CDC-rated ships within the cruise line. All ship Traveler Ratings are based on ratings provided under license by Cruiseline.com.