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Traveler Reviews

A ship’s traveler rating is provided under license by Cruiseline.com , which manages one of the largest databases of cruise reviews and ratings by travelers. A total of 83 guests have reviewed Crystal Serenity, giving it a rating of 4.3 on a scale of 1-5.

Cruiseline Travel Rating:

4.3 out of 5(83 reviews)

Reviews by Traveler Type

Couples60.2%
Singles/Friends15.7%
Families w/older children8.4%
Groups4.8%
Families w/young children2.4%

Most Recent Reviews

Jun 11th, 2019

We sailed Barcelona to London. This was our second Crystal cruise. We LOVED it. Never any problems embarking or disembarking, very smooth. Excursions are great and the lectures beforehand by knowledgeable people are very informative. A very clean ship, invaluable crew, and beautiful staterooms. We took part in the art classes and it was a life changing experience! ( Thank you Beth) The food!!!! Amazing! We can’t say enough about Crystal Serenity!!

Jun 3rd, 2019

Ship was beautiful, cabin was nice. Service ranged from ok-amazing. The food was excellent. My biggest complaint was there was no music by the pool or in the restaurant. Not even background easy listening music. I could hear the man snore from 4 chairs away and I felt like I was part of a guys phone conversation that was on the other end of the pool. The crowd was mature British or American and I expected that. The restaurants closed earlier than posted and I found it hard to find food at certain times of the day. Internet was included but very slow. I had a balcony cabin and found it to be decent, balcony size was larger than standard. There rarely was any lines and I found it never crowded. The ship was at capacity and was themed a F1 cruise but there was little pertaining to F1. I found it fairly good value and I would sail them again.

So much fun!

May 25th, 2019

The Crystal folks really try to think of everything to make a passenger comfortable. The food and service are excellent and we will be likely to try another cruise with Crystal, even though a prior cruise with Regent may have had better overall excursions.

Traveler Type

Couple

Room Type

Balcony

Experience

2-3 cruises

Simply amazing!

May 18th, 2019

This was our very first cruise and we were pleased to choose Crystal. We had an amazing experience and we met very nice people. People were generally very friendly. Frank Popowski invited us to see hi penthouse and I must say it fabulous! I think Frank spoke so highly the cruise line I think you should hire him to do some marketing for you or offer him some sort of recompense or reward!

Traveler Type

Couple

Experience

1 cruise (first)

Already signed up for another Crystal Cruise!!!

May 1st, 2019

First "real" cruise we have done as we don't count The Disney Cruise 25 years ago (not impressed at all).....Before we left the Serenity we signed up for another future cruise. Crystal cruises was so Over The Top that we will only do High End Cruises!

Traveler Type

Couple

Room Type

Balcony

Experience

2-3 cruises

Crystal Clear Quality

Apr 25th, 2019

We are seasoned cruisers but this is the first time we’ve sailed Crystal. Pricier than most cruiselines so I waited for a good itinerary before trying them. Monte Carlo to Venice with neat stops in-between was an excellent itinerary. The food quality, first-class service and all-inclusive premium brands all helped to add value to the cost of this cruise. Definitely recommend and in fact, we’ve already re-booked.

Traveler Type

Couple

Room Type

Suite

Experience

7+ cruises

First class service

Apr 25th, 2019

Remarkable. Outstanding! Will go on crystal again!

Traveler Type

Couple

Room Type

Oceanview

Experience

4-6 cruises

The most magical cruise in the Mediterranean

Apr 21st, 2019

This was our second Crystal Cruise and wish we could go on one every year. This is the number one cruise line in my opinion

Traveler Type

Couple

Room Type

Suite

Experience

2-3 cruises

Didn’t want to leave

Apr 21st, 2019

Our first cruise on Crystal and loved it. Can’t wait for the next one!!!

Traveler Type

Couple

Room Type

Oceanview

Experience

7+ cruises

DISASTER; Totally overpriced and did not deliver on their promises AT All. DISASTER

Mar 19th, 2019

If you had a choice to travel on this cruise line, I would not even think about it. Go with a line that values the guest and the guest experience. One that does not take advantage of you because of your age, young and old got hammered with their pricing scheme. If your old, you don't know any better and just pay too much. If your young, they practically charge you for two, make veiled promises, then when you ask about the promises that their sales agents promise by phone but not in writing (although texts) then you find out you were scammed once onboard.

Traveler Type

Singles/Friends

Room Type

Balcony

Experience

7+ cruises

Disclaimers about ship ratings: A ship’s Health Rating is based on vessel inspection scores published by the Centers for Disease Control and Prevention (CDC). If a ship did not receive a CDC score within 22 months prior to the calculation of its Overall Rating, its Health Rating appears as N/A; in such a case, the ship’s Overall Rating is calculated using the average Health Rating of all CDC-rated ships within the cruise line. All ship Traveler Ratings are based on ratings provided under license by Cruiseline.com.

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