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Traveler Reviews

A ship’s traveler rating is provided under license by Cruiseline.com , which manages one of the largest databases of cruise reviews and ratings by travelers. A total of 82 guests have reviewed Crystal Symphony, giving it a rating of 4.5 on a scale of 1-5.

Cruiseline Travel Rating:

4.5 out of 5(82 reviews)

Reviews by Traveler Type

Couples68.3%
Singles/Friends14.6%
Families w/older children4.9%
Groups3.7%
Families w/young children2.4%

Most Recent Reviews

Long and underwhelming Alaskan/Aleutian Island cruise with a fantastic crew.

Jun 24th, 2019

My overall experience positive. This was my first cruise and I was impressed with Crystal's efficiencey, cleanliness and the staff's positive attitude and ability. There was confusion in my group about tipping policies. That could be made clearer by the company. I felt most of the ports of call experience was less than exciting. They were okay but very toursity (for obvious reasons), however, maybe there's no where else to go up there or not much else to do. The on board experience was very good so I would definitely consider Crystal Cruise line for my next cruise. I would be more careful about desitinations and time. Three weeks was a long time for me to not see that much.

Traveler Type

Singles/Friends

Room Type

Suite

Experience

1 cruise (first)

Fun But Yet Relaxing Trip

Apr 30th, 2019

Great cruise. Plenty of sea days to enjoy the ship's programs.

Traveler Type

Couple

Room Type

Oceanview

Experience

7+ cruises

Fantastic, relaxing and perfect cruise

Dec 18th, 2018

This was the most relaxing cruise we have taken. Because of the number of number of sea days they held an unbelievable Buffett in the general lounge area that took my breath away. It was absolutely beautiful and delicious. I have never seen anything like it. All of the chefs were introduced and acknowledged for their contributions, which was thoughtful and well deserved. The Christmas decorations were also top notch. There were "Santas Helpers" who made sure every detail was attended to on the ship. there were beautiful 6 foot Nutcrackers and reindeer and trees that made you believe Santa is coming to town. The decorations were terrific and really put us in the Christmas mood. The only observation I have is that the typical cruiser is going to be older because it is easier to navigate the ports on this cruise and it is a mild weather cruise. Many of the cruisers had walking problems. We had a great time and would recommend it is you just want to relax and see the sights.

Traveler Type

Couple

Room Type

Balcony

Experience

4-6 cruises

Fantastic

Dec 17th, 2018

Dining at the specialty restaurants was fabulous.

Traveler Type

Couple

Room Type

Suite

Experience

4-6 cruises

Truly a six-star experience

Oct 18th, 2018

Great food, moderate sized ship, clean, gracious crew.

Traveler Type

Couple

Room Type

Balcony

Experience

7+ cruises

Sep 12th, 2018

We sailed Crystal Symphony on a 20 day San Francisco to New York cruise in August 2018. Great cruise and Crystal provided high quality service. We were impressed with the new restaurants that have been added, Churrascaria and Silk - so with 5 places to chose from we had lots of choice. The service was excellent and the spacious and relaxed atmosphere in public areas was what we have come to expect from Crystal

days of

Aug 13th, 2018

This is second time reviewing this Cruise for United. The run did not go to Santa Cruz at all. The main destination is the great ship and all its’ venues. So many choices of activities. The best for us was cruising and enjoying the Crystal

Traveler Type

Couple

Room Type

Balcony

Experience

2-3 cruises

Amazing!

Jul 16th, 2018

embarkation was a breeze. We just walked through the lounge, stopped at the table, got our boarding cards nd picture taken, then we were on board. No lines, no waiting. We were met by stewards with champagne. Nice start. The rest of the cruise was high class all the way. Minimal waiting in the dining venues, but that was it. When we tendered, we walked out and straight onto a tender. Again, no waiting. Tender pulled out when another tender pulled up, no waiting for it to be full. Food was fabulous! Entertainment was five star. Everyone from the captain on down was friendly and attentive. One of the best cruises ever.

Traveler Type

Couple

Room Type

Oceanview

Experience

7+ cruises

The difference between 5.5 star and 6 star is evident! Crystal seriously takes care of you! Start to finish!

Jun 12th, 2018

I am comparing this cruise with Crystal with a 5.5 star transatlantic with a Celebrity Reflection Aqua class cruise I took. The linens and cleanliness is comparable, but on board the difference between 5.5 and 6 star is very evident! The front desk and excursion staff never got short or exasperated with passengers. The staff uniforms were crisp. It is smaller than Celebrity, but I found I actually liked that, as it was never crowded. There was always a place to get a great view for photos of the glaciers. The caliber of passenger etiquette made a huge difference. There was never anyone reaching over you at the buffet line. People were polite and friendly. As a solo woman traveler, I found it very very comfortable. Easy to meet people or stay solitary. Whatever you do in Alaska, DO NOT MISS the float plane experience! My hands down favorite excursion was Misty Fjords, where we flew over snow covered peaks, across glaciers, and landing in a high mountain lake. I got to stand outside on the pontoon! TIP: try to be the last one on board and he will make you the co-captain and you will sit in the front with the pilot!!! I cannot say anything bad about this Crystal cruise because it was so perfect, which is unusual. The Crystal staff is not overworked and pushed to exhaustion as other cruise lines do. They are well rested, go on shore and absolutely love working for Crystal which...actually enhances a passengers on board experience. I felt like an honored guest on this cruise. Now they have “open seating”. TIP: Book your specialty restaurant dinners way in advance! Crystal has a huge following of repeat customers who know to book UMA UMA quickly. If you wait until you are on board you won’t get in. Their SeaBass was extraordinary!!!! ( to die for!!!) Passengers get to dine once in each specialty restaurant free of charge. Additional dining is inexpensive. But the MAIN DINING ROOM is very beautiful with 10 star service. The food was fabulous! Also my favorite was the Brazilian steakhouse with favorite meat being the “short rib” which is not s rib, but a medallion of beef. All the lamb, steak, chicken, shrimp you can eat. Plus delicious creamed spinach, one of my favorite meals. Being a solo woman traveler I was very comfortable. You make friends in the excursions. My advice to anyone considering this cruise is take as many excursions as you can. Do not be frightened by helicopter landing on a glacier! These are experienced companies with good new equipment and... it is a lifetime memory. It would be a shame to miss the helicopter or flight plane! (My favorite was the flight plane.) formal night was cancelled much to the disappointment of guests who went to great lengths to bring tuxedos and formal gowns. Dress on this Alaska cruise was far more casual than I expected on Crystal. Even at the high tea, where the staff wore misfitting Venetian costumes, passengers were still in their excursion clothing, including tennis shoes. The fitness area is wonderful. They had treadmills that would incline which is my favorite. And there are full glass windows for views of the majestic mountains. I would do this exact cruise again and take different excursions. It was fabulous. Oh... additionally, disembarkation was beyond the best I’ve ever experienced. No loud speaker announcements. You are treated like a valued guest even after departure. All the way until you step out at the airport. It’s incredible that they have so many people on shore to make sure you are taken care of.

Traveler Type

Singles/Friends

Room Type

Balcony

Experience

4-6 cruises

Definitely forgettable

Apr 14th, 2018

We will not be booking further voyages with Crystal, for sure.

Traveler Type

Couple

Room Type

Oceanview

Experience

7+ cruises

Disclaimers about ship ratings: A ship’s Health Rating is based on vessel inspection scores published by the Centers for Disease Control and Prevention (CDC). If a ship did not receive a CDC score within 22 months prior to the calculation of its Overall Rating, its Health Rating appears as N/A; in such a case, the ship’s Overall Rating is calculated using the average Health Rating of all CDC-rated ships within the cruise line. All ship Traveler Ratings are based on ratings provided under license by Cruiseline.com.

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