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Courtesy of Holland America Line

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Traveler Reviews

A ship’s traveler rating is provided under license by Cruiseline.com , which manages one of the largest databases of cruise reviews and ratings by travelers. A total of 350 guests have reviewed ms Maasdam, giving it a rating of 3.8 on a scale of 1-5.

Cruiseline Travel Rating:

3.8 out of 5(350 reviews)

Reviews by Traveler Type

Couples60.6%
Singles/Friends12.5%
Families w/older children7.6%
Groups4.2%
Families w/young children1.7%

Most Recent Reviews

Maasdam is a great ship and it was a super cruise

May 22nd, 2019

Wonderful cruise on a wonderful ship. Looking forward to the next cruise on Holland America

Traveler Type

Couple

Room Type

Balcony

Experience

7+ cruises

French Polynesia

May 11th, 2019

Leadership on this ship was bad. Captain is arrogant and had zero personality. Hotel direct Florin was the exception. He was absolutely all in and did a fabulous job. If there was a problem he fixed it, then followed up with us to let us know what had been done. Best ship hotel director ever! Best room stewards ever! Food? Here’s a shocker for you: on a 24 day French Polynesia cruise where everywhere you stop is lush with bananas and coconuts... you can’t get EITHER on board!!! About 10 days into the cruise I asked why and was told by the food and beverage director that the ship buys NOTHING from any of the places we visit!! That ALL THEIR FOOD, 100%, comes from the US because one time they had a problem with food purchased elsewhere. So this cruise left from Singapore, then took on more passengers in Brisbane, then more in Auckland. And all our food was from the US! So zero bananas for us. That was a problem for MANY passengers. I asked the food and beverage director why we couldn’t have some tropical fruit sorbets like coconut and was told they buy them all from the US also and don’t make them. He was insulted when I asked! But confirmed that they don’t. This was my first (and last) Holland America cruise. I’ll stick with Celebrity and NCL thank you very much. No problems with either.

Traveler Type

Couple

Room Type

Suite

Experience

7+ cruises

Great round trip to Singapore and the Far East.

Mar 14th, 2019

Overall we had a great time. Given this overview, we will likely go back to Vietnam and do a land based tour.

Traveler Type

Couple

Room Type

Suite

Experience

4-6 cruises

Great Ports, Ship & Crew, HAL's "EXC In Depth" Experience Was Terrible

Mar 9th, 2019

It has been 6 years since we did our last HAL cruise and we could see a definite difference in the on board experience. Cost cutting is very evident and although we are 4 star mariners would only choose HAL again if the itinerary was unique and not offered by anyone else. Such a disappointment from what was one of our favourite cruise lines

Traveler Type

Couple

Room Type

Oceanview

Experience

7+ cruises

Canada is beautiful!

Jan 26th, 2019

While this cruise was one-way and a little more expensive per day than other cruises, we loved seeing parts of Canada that are mainly overlooked. Quebec City is like being in Europe and by far the most quaint of all the stops.

Traveler Type

Couple

Room Type

Oceanview

Experience

7+ cruises

Christmas and New Year cruise

Jan 20th, 2019

This was a cruise on a smaller ship. It was disappointing to see that the dress code for gala dinners was not strictly adhered to. On New Years eve there was no balloon drop, just a deck party on the lido.The biggest let down was the lack of Professional entertainment in the theatre at night. Not many activities organised during the day either which was poor, especially on sea days. There was no Destination expert as such and the company running the excursions did not seem to have the knowledge of say Princess staff

Traveler Type

Couple

Room Type

Balcony

Experience

7+ cruises

Easter Island spectacular!! Great island cruise but not to return to same locations on same cruise.

Jan 5th, 2019

We loved some of the small islands, Easter Island and Peru...but disliked when we returned to some of the islands again to fulfill the 48 days.... repeating itineraries. Tahiti was not a great island !

Traveler Type

Couple

Room Type

Oceanview

Experience

4-6 cruises

Terrible service ms maasdam

Jan 3rd, 2019

It was the most terrible cruise I have been to .Their service was very poor . we had to pay for everything in USD dollar even when the whole trip was happening in Aidtrallia and they didnt tell us while we were booking it .The ship was almost like a retiredment house and we didnt notify about that before .95 percent of people were 65+.Of course they were lovely people but it was not our plan to spend time and our holiday just with reading books and boring/ repeatetive stuff about the sea life ! No entertainment at all .I was in the cruise for 16 days and just 2 nights was musice nights .Absoulutly Nothing to do in the cruise.Food was terrible and every day the same menu without much variety. They droped us on the shore every time we supposed to see different ilands or city , without any transport option and we had to pay extra to get the taxi or any other transports . Not even any help . It was so noisy and we cant sleep well.the beds were not comfortable and I got back pai Their customer service wad very poor and confusing.It was almost waste of money and time to travel with them .The boring ship with no efford to make the guest happy as we were in holiday .It was just about getting your money in any way they could without offering a good service .the only posetive point about them is tsome of room staffs who were friendly.I will never ever travel with them again in my life and If you have plan to do it I shall say you will regret it just like us .I wont recommend them to any people in my network.

Traveler Type

Singles/Friends

Room Type

Inside

Experience

2-3 cruises

Dec 2nd, 2018

We sailed from Sydney to Auckland in January 2018. Our family group of 9 had never sailed before. Onboard the 17yo was impressed with DVDs & late night cookies care of room service, with the older family members enjoying computer classes & happy hours. Me, I really enjoyed day break in the Crows Nest ????

Nov 7th, 2018

Sailed on the 14th October around French Polynesia on Maasdam, the ship, the crew and other passengers ( a few eccentric passengers) were all great. No complaints at all. The ship has had a refurbishment and looks and feels really good. No complaints on the the food anywhere on the ship either it was above my expectations. It is a quiet ship that is more for relaxing than doing lots of activities.

Disclaimers about ship ratings: A ship’s Health Rating is based on vessel inspection scores published by the Centers for Disease Control and Prevention (CDC). If a ship did not receive a CDC score within 22 months prior to the calculation of its Overall Rating, its Health Rating appears as N/A; in such a case, the ship’s Overall Rating is calculated using the average Health Rating of all CDC-rated ships within the cruise line. All ship Traveler Ratings are based on ratings provided under license by Cruiseline.com.