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Courtesy of Holland America Line

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Traveler Reviews

A ship’s traveler rating is provided under license by Cruiseline.com , which manages one of the largest databases of cruise reviews and ratings by travelers. A total of 549 guests have reviewed ms Zuiderdam, giving it a rating of 3.9 on a scale of 1-5.

Cruiseline Travel Rating:

3.9 out of 5(549 reviews)

Reviews by Traveler Type

Couples62.8%
Singles/Friends14.4%
Families w/older children6.6%
Groups4.9%
Families w/young children3.1%

Most Recent Reviews

Passing through Canal was great

Dec 9th, 2018

Staff great, ship clean, food good, shore excursions horrible.

Traveler Type

Large Group

Room Type

Balcony

Experience

7+ cruises

I would not take the Panama Canal trip again.

Nov 28th, 2018

The number of days at sea combined with onboard activities bored m3 to tears. If reading books or watching movies on your stateroom tv is not your favorite pastime, this cruise is not for you.

Traveler Type

Couple

Room Type

Balcony

Experience

4-6 cruises

Neptune Suites are enormously valuable to travelers...

Nov 27th, 2018

Panama canal (partial transit) great views and opportunity to relax and unwind. Neptune Suite is a MUST. HAL remains thoughtful in their approach even if execution is a tad problematic sometimes. Would recommend to folks who want a very low key relaxing trip.

Traveler Type

Couple

Room Type

Suite

Experience

7+ cruises

Zuiderdam has a soul

Nov 27th, 2018

I found this to be one of the most enjoyable cruises I have taken. Although Zuiderdam does not have all the activities available on larger ships, the crew are friendly and give a higher level of service than on some other ships. The captain and officers were friendly and approachable when we encountered them walking around the ship or during presentations explaining the workings of the ship. We sailed on Zuiderdam when it was two years old and found it very pleasant. If anything, I enjoyed it more this time. I completely agree with the staff member who said, "Zuiderdam has a soul."

Traveler Type

Couple

Room Type

Balcony

Experience

7+ cruises

Nov 25th, 2018

Just spent the last 11 days onboard Zuiderdam and I was seriously considering selling our mini Texas Mansion of over 3,000 sqft, 4 bedroom, 3 bath home for the Deluxe Verandah suite #5057 that I shared with my husband and our two teen daughters. We each had our own large suite case and an additional carry on. We over packed by a lot but our cabin had plenty of room to store our things. The first couple days my 16 year old was a bit bummed that there were 11 teens on the ship and of all 11 she was the only one that showed up at the teen Lounge to meet them. Honestly, I feel like our youth are so wrapped up in technology that they miss out on what is important, family. My parents stayed next door in #5059 and our cabin stewards we're kind enough to unlock the partition that separated our balconies which allowed even more bonding time. Im only 40 so I wouldn't consider myself old but I really wasn't interested in a party boat with a bunch of drunk twenty year olds hitting on my teens. Yes there were so many older couples on the ship and they're wonderful. Many I imagine have been married for decades and you can see the love they still have for each other when they dance and dang, I consider myself a pretty hip dancer but Granny she knows the classics. I thought the captain was excellent. We saw him a lot and he made a big ship feel like a small family. The staff were all amazing and my kids are going to miss calling for room service every night. My husband will miss not having to cook or clean and im really going to miss the laundry service. Zuiderdam, we love you! I miss you so much and we only left you this morning

Mediocre Cruise at Best

Nov 23rd, 2018

Going through the first locks at Gatun Lake was very interesting. We sat in the lake, did not cruise around. The other ports were also good. The ship, overall, was a disappointment. It's the second HAL cruise in 12 years that I've taken and, in both cases, the ship broke down. I will no longer waste my money on HAL when there are so many other fabulous ships available.

Traveler Type

Couple

Room Type

Balcony

Experience

7+ cruises

Nov 20th, 2018

This was lovely ship but aged and can be far and compare to newer ships. Definitely like previous reviewers comments average age over 60, but we knew that booking. We had lovely staff, enjoyed casino, double piano bar and Bb King Lounge. Main stage was hit or miss. Staff was friendly, tentative and deserving of our tips. Extra fun daily with martini mixer or afternoon tea. We have no complaints even with last 2days one of propellers was not working right felt like a flat tire on a car all the time. That is mechanical misfortune but Captain kept ship up to date with issue. The food in main dinning with exceptional staff was excellent, better than specialty dining so much we cancelled our second specialty night after trying Pennicle. This trip was focused on our ports, which we loved them, Panama Canal is big check off our bucket list. Ports of call perfect.

Best cruise Ever!!!

Nov 18th, 2018

This was the Best cruise we've ever taken! We've sailed four other lines, but will stick to Holland America in the future. Really, we can't say enough. The staff was So very kind and helpful.

Traveler Type

Couple

Room Type

Balcony

Experience

4-6 cruises

Itinerary Great...Zuiderdam NOT

Nov 8th, 2018

5 days with insufficient A/C in cabin. Tub drained slow. Broken, fogged, or dirty windows throughout ship. Closed 1/2 of the buffet due to excessive condensation. Ran out of orange juice and bacon 1 sea day morning. Completely close down buffet 3 times throughout the day. Stopped show due to mechanical stage issues. Ran out of ice at self serve areas daily. Ran out of plates and glasses in buffet. Removed top rail around part of back deck; strung flimsy line. Safety issue! No poolside entertainment.

Traveler Type

Couple

Room Type

Oceanview

Experience

7+ cruises

1st trip to Quebec

Oct 26th, 2018

This was one of our nicest cruises. We spent 3 days in NY city before the cruise. I had never been to NY before and there were so many sights to see we had a very hard time deciding where to go and which shows to see. We stayed in Manhattan so we could walk most places or take the subway where we needed to go. We have been on a couple of ships that have 400+ passengers but I think we like the smaller ships better. The Zuiderdan is great and perfectly suited for and trip into the North East. Don’t think we will do another Duck Boat trip after reading about the one that sank. The people at every stop were so welcoming. We heard great tales and fine music. We also stayed and extra day in Quebec at the end of the trip. We needed more time here but life at home was calling.

Traveler Type

Couple

Room Type

Inside

Experience

7+ cruises

Disclaimers about ship ratings: A ship’s Health Rating is based on vessel inspection scores published by the Centers for Disease Control and Prevention (CDC). If a ship did not receive a CDC score within 22 months prior to the calculation of its Overall Rating, its Health Rating appears as N/A; in such a case, the ship’s Overall Rating is calculated using the average Health Rating of all CDC-rated ships within the cruise line. All ship Traveler Ratings are based on ratings provided under license by Cruiseline.com.