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Courtesy of Holland America Line

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Traveler Reviews

A ship’s traveler rating is provided under license by Cruiseline.com , which manages one of the largest databases of cruise reviews and ratings by travelers. A total of 652 guests have reviewed Zuiderdam, giving it a rating of 3.9 on a scale of 1-5.

Cruiseline Travel Rating:

3.9 out of 5(652 reviews)

Reviews by Traveler Type

Couples62.9%
Singles/Friends14.3%
Families w/older children7.2%
Groups4.6%
Families w/young children2.8%

Most Recent Reviews

Caribbean New Year’s Cruise

Jan 14th, 2020

We had a fabulous time on our cruise to the Caribbean. The ship was beautiful. We celebrated New Year’s on the ship. The service and food were excellent.

Traveler Type

Couple

Room Type

Balcony

Experience

7+ cruises

Great Ports of Call -- Sad Feeling With Regard to Staff

Jan 6th, 2020

This was our 11th cruise with HAL and most likely the last. The dining room is always a very sad experience. During EVERY cruise the staff just can't get the requested table right. For this cruise we requested a seating at 7:45pm and a table for FOUR. So, what did they do? They placed us at a table for SIX. The food as always was luke warm at best. Most nights it seemed like it was a chore for the staff to even bring us our meal without complaining about this or that. The ship's "feeling" was less then stellar and when that happens in a company it usually starts at the top and works its way down the line. Stay away from this ship until they get their act together and remember that its clients that pay their salaries.

Traveler Type

Couple

Room Type

Oceanview

Experience

7+ cruises

Not so Great

Jan 6th, 2020

I just don't think that the management at Holland America are customer friendly and they take short cuts. Having been on an Oceana cruise in the past, maybe we are spoiled. Their handling of the cabin smell and the lack of quality customer service ruined a much anticipated holiday for me and my wife. I blame Holland America for their lack of caring about anything but the bottom line. We actually paid extra for suite amenities, but were treated like we were the cheapest passengers.... I would never try to buy a 'discounted bargain' from these folks. You may end up in a row boat.

Traveler Type

Couple

Room Type

Suite

Experience

2-3 cruises

Mixed review....some good and some bad

Jan 6th, 2020

Although I have quite a few complaints, we still very much enjoyed our vacation. The inconsistency of drinks, low quality food (most times) and constant up selling with very little activities on ship was disappointing. When they were good, they were very good and staff and service were primarily very good. I would not cruise this ship, and probably not this line without really checking other options very thoroughly. That said, if they had the only cruise that worked for my dates and included ports I wanted to see, I might. I wouldn’t recommend to others tho.

Traveler Type

Family (older children)

Experience

4-6 cruises

Terrific Cruise!!

Jan 1st, 2020

We had an amazing time. The ports (specifically Grand Turk, St Maarten, and Half Moon Cay) are a must see! The crew and staff were wonderful as always. Ship activities and entertainment were lacking a bit in my opinion, but to each their own. Overall, it was fantastic!

Traveler Type

Family (older children)

Room Type

Balcony

Experience

7+ cruises

lOVE THIS SHIP

Dec 31st, 2019

I really enjoy Ms Z going back Jan 3 2020. Since I am a senior I do enjoy an older crowd but the kids seemed happy swimming and playing. Again I must say the Crew from the Captain down were all great. Quck story I was on Buffet Line Captain was in front of me and in front of him was a man in wheelchair. The man was handed hot soup which almost spilled no servers around to help so guess what the Captain helped him to his table and made his day.

Traveler Type

Couple

Experience

7+ cruises

Holiday cruise

Dec 30th, 2019

The staff on the cruise was truly spectacular. All smiles and very helpful. I appreciate how attentive everybody was to questions and asks.

Traveler Type

Family (young children)

Room Type

Suite

Experience

2-3 cruises

Christmas cruise 2019

Dec 30th, 2019

We picked this cruise primarily for the ports of call. Holland America will not be on our top 3 when looking for our next cruise for sure.

Traveler Type

Family (older children)

Room Type

Suite

Experience

4-6 cruises

Disappointing

Dec 30th, 2019

Was very dissatisfied. Limited food selection and taste were a big issue. It was very cold on the ship and this was a complaint throughout for many of the cruisers. Our biggest issue, was no heat in our room for the first 3 days and the ship was cold. They tried on several occasions to fix it, but only offered us extra blankets. Finally fixed day 3. Wasted a bunch of our vacation time trying to get this issue resolved

Traveler Type

Singles/Friends

Room Type

Balcony

Experience

7+ cruises

Good cruise for older demographic

Nov 30th, 2019

While I do not fault HA and I had read the reviews, I was surprised at the lack of activities for more active people. There were a lot of wheelchairs, walkers, scooters. There was way too much emphasis on jewelry and spa and we got more advertisements in our stateroom than we do junk mail at home in the same period. Too much and definitely not eco-friendly! Also felt nickel and dimed to death. Everything seemed to have an extra charge. There could have been more informational discussions, e.g. the history of the Caribbean, Haiti and Cuba when we sailed past them. BBC Earth was very limited and disappointing. They do have a great selection of movies in the staterooms which was good because there wasn't much else to do.

Traveler Type

Couple

Room Type

Balcony

Experience

2-3 cruises

Disclaimers about ship ratings: A ship’s Health Rating is based on vessel inspection scores published by the Centers for Disease Control and Prevention (CDC). If a ship did not receive a CDC score within 22 months prior to the calculation of its Overall Rating, its Health Rating appears as N/A; in such a case, the ship’s Overall Rating is calculated using the average Health Rating of all CDC-rated ships within the cruise line. All ship Traveler Ratings are based on ratings provided under license by Cruiseline.com.

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