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Traveler Reviews

A ship’s traveler rating is provided under license by Cruiseline.com , which manages one of the largest databases of cruise reviews and ratings by travelers. A total of 75 guests have reviewed MSC Fantasia, giving it a rating of 3.5 on a scale of 1-5.

Cruiseline Travel Rating:

3.5 out of 5(75 reviews)

Reviews by Traveler Type

Couples48%
Families w/older children13.3%
Groups6.7%
Singles/Friends5.3%
Families w/young children4%

Most Recent Reviews

May 5th, 2019

MSC Fantasia is a great ship, well maintained, with a so so staff. We had a very good room steward, but he just had too much rooms to do. Msc has not enough staff, that is why the service is just too slow and just okay. There was a toilet problem at the back of the ship. 40% of the ship the toilets didn't flush one night between 23.00 and 07.00 and we had a very bumpy sea...You can imagine what the cleaning party had to do the next morning... This flushing problem was not completely gine the next days, but never it was more than an hour. The new drink packages were all right, though we had still drink coupons from our previous cruises, so we still could drink whatever we want...They didn't know what to do with these drink coupons....They are fased out...But on this ship still valid. Costumer service was a nightmare. There was a line the whole cruise! I heard lost of people still wanted the service charge off their bill. We had so so weather...Normally the weather is much better at the end of April, but everywhere in Europe the weather is cold this year....Where is the Global warming they promised????? For the very good cruise fare we had a good cruise...But definitely not our best...But good enough.

First cruise with MSC and it was OK

Apr 4th, 2019

Most of the cruise was excellent! Food however was pretty awful!

Traveler Type

Couple

Room Type

Oceanview

Experience

7+ cruises

Mar 20th, 2019

What a blissful cruises the waiters and waitresses are so cool and lovely ......etc Dubai is beautiful.......! I enjoyed the cruise over some others the ship I cool I love it

sorry, I don't think I will book MSC again

Dec 21st, 2018

In summery : i dont think i will choose MSC again

Traveler Type

Couple

Room Type

Balcony

Experience

2-3 cruises

MSC Yacht Club, fantastique.

Nov 15th, 2018

Magnifique croisière grâce à la qualité du MSC Yacht Club

Traveler Type

Couple

Room Type

Suite

Experience

7+ cruises

Nov 2nd, 2018

I've done 2 cruises in Australia, 2 in America and now 2 in Europe with MSC cruises.Musica& Fantasia was amazing experience with a 4000 passenger,its a big ship with pools and many hot tubs,but never found it to be crowded as many areas to relax around the ship. I chose to use pool at back of ship, as it's was more quiet there as children with nappy on, wasn't allow in the pool there. Would have prefer a over 18 pool area only, but this ship didn't cater for that. The staff were amazing, from dinner, room, pool staff were great.Reception staff were not the best to deal with, you call up and they don't my return calls to me or l don't get requested items to my room, after 3 hours of waiting. My room was a suite at the front of the ship, where I could see ahead, just like the captain could see. The views were amazing.Room was spacious with a walk in robe, loved having all the room in the wardrobe.The bathroom was nice and comfortable to use. Johno my cabin steward was excellent and provided a clean room on a daily basis.Dining experience was excellent with great menu with good quality food ,huge portions and waiters were wonderful.l would recommend a drinks package to be booked from home, so much cheaper then buying your drinks at dinner as there's the 15% tax on top of all drinks. We booked only two tours from home,cinque Terra and palmer de malcora dinner show, show incredible! Don't miss the show with dinner. Cinque Terre was my favorite, Beach's were stunning! If you don't book a tour from home, there is cheap tours to book with locals, when you get on the ports. Cheap as 10euros per person. Drivers were very reasonable to book on port too, we had one in Athens and palmer de malcora. Overall this cruise was excellent with minor staff isuues at reception. I would highly recommend the fantasia any day,the boarding experience was excellent and even disembarkation day, was so well organized and got off the ship in 30 mins to walk or taxi to genoa train station to board our train to Milan. Don't miss fantasia ship. Ciao tutti ELISA Australia

Great Experience

Oct 19th, 2018

enjoyed the multi cultural experience the ship offered

Traveler Type

Couple

Room Type

Balcony

Experience

1 cruise (first)

nice trip

Sep 23rd, 2018

a very nice roundtrip with my family Dubai etc is beautifull

Traveler Type

Family (older children)

Room Type

Oceanview

Experience

7+ cruises

Beautiful Mediterranean

Aug 5th, 2018

Great cruise ship, especially when staying in the Yacht Club. This was our 3rd cruise, the other two were in the Caribbean. MSC did a fine job and we would use MSC again.

Traveler Type

Couple

Room Type

Suite

Experience

2-3 cruises

Aug 5th, 2018

MSC fails to offer a vacation experience as memorable as their competitors (Carnival in my experience) . Although nice, pretty and clean, they lack many comforts others provide like great customer service. That is not to mention the missing towel animals, mints, fruit decorations or variety of top tier entertainment. Me and my Italian wife (the main reason we booked a European cruise line) had a bad experience with the first excursion and that soured our trip from the beginning. The staff did help us in this situation and failed to even notate our complaints for management (found that tidbit out at checkout). The food was good most times, great sometimes yet the seating could be horrific at the buffet and at the dining room dinners, they were constantly trying to sell you something (no custom omelettes or pizza and don't try to upsale me stuff by interrupting our conversation) . Getting on and off the boat for ports was not planned out well half the time and the other half was decent. The layout of the ship was convoluted with parts of decks closed off and elevators always busy. In a nutshell, MSC is aggressive about their money, even over the customer and was okay as cruise. It's hard to go to so many countries in such a short time and have some life experiences, therefore I will not use them again though I will go on another cruise.

Disclaimers about ship ratings: A ship’s Health Rating is based on vessel inspection scores published by the Centers for Disease Control and Prevention (CDC). If a ship did not receive a CDC score within 22 months prior to the calculation of its Overall Rating, its Health Rating appears as N/A; in such a case, the ship’s Overall Rating is calculated using the average Health Rating of all CDC-rated ships within the cruise line. All ship Traveler Ratings are based on ratings provided under license by Cruiseline.com.