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Traveler Reviews

A ship’s traveler rating is provided under license by Cruiseline.com , which manages one of the largest databases of cruise reviews and ratings by travelers. A total of 71 guests have reviewed MSC Fantasia, giving it a rating of 3.5 on a scale of 1-5.

Cruiseline Travel Rating:

3.5 out of 5(71 reviews)

Reviews by Traveler Type

Couples49.3%
Families w/older children14.1%
Groups7%
Singles/Friends5.6%
Families w/young children4.2%

Most Recent Reviews

MSC Yacht Club, fantastique.

Nov 14th, 2018

Magnifique croisière grâce à la qualité du MSC Yacht Club

Traveler Type

Couple

Room Type

Suite

Experience

7+ cruises

Nov 2nd, 2018

I've done 2 cruises in Australia, 2 in America and now 2 in Europe with MSC cruises.Musica& Fantasia was amazing experience with a 4000 passenger,its a big ship with pools and many hot tubs,but never found it to be crowded as many areas to relax around the ship. I chose to use pool at back of ship, as it's was more quiet there as children with nappy on, wasn't allow in the pool there. Would have prefer a over 18 pool area only, but this ship didn't cater for that. The staff were amazing, from dinner, room, pool staff were great.Reception staff were not the best to deal with, you call up and they don't my return calls to me or l don't get requested items to my room, after 3 hours of waiting. My room was a suite at the front of the ship, where I could see ahead, just like the captain could see. The views were amazing.Room was spacious with a walk in robe, loved having all the room in the wardrobe.The bathroom was nice and comfortable to use. Johno my cabin steward was excellent and provided a clean room on a daily basis.Dining experience was excellent with great menu with good quality food ,huge portions and waiters were wonderful.l would recommend a drinks package to be booked from home, so much cheaper then buying your drinks at dinner as there's the 15% tax on top of all drinks. We booked only two tours from home,cinque Terra and palmer de malcora dinner show, show incredible! Don't miss the show with dinner. Cinque Terre was my favorite, Beach's were stunning! If you don't book a tour from home, there is cheap tours to book with locals, when you get on the ports. Cheap as 10euros per person. Drivers were very reasonable to book on port too, we had one in Athens and palmer de malcora. Overall this cruise was excellent with minor staff isuues at reception. I would highly recommend the fantasia any day,the boarding experience was excellent and even disembarkation day, was so well organized and got off the ship in 30 mins to walk or taxi to genoa train station to board our train to Milan. Don't miss fantasia ship. Ciao tutti ELISA Australia

Great Experience

Oct 18th, 2018

enjoyed the multi cultural experience the ship offered

Traveler Type

Couple

Room Type

Balcony

Experience

1 cruise (first)

nice trip

Sep 22nd, 2018

a very nice roundtrip with my family Dubai etc is beautifull

Traveler Type

Family (older children)

Room Type

Oceanview

Experience

7+ cruises

Beautiful Mediterranean

Aug 4th, 2018

Great cruise ship, especially when staying in the Yacht Club. This was our 3rd cruise, the other two were in the Caribbean. MSC did a fine job and we would use MSC again.

Traveler Type

Couple

Room Type

Suite

Experience

2-3 cruises

Aug 4th, 2018

MSC fails to offer a vacation experience as memorable as their competitors (Carnival in my experience) . Although nice, pretty and clean, they lack many comforts others provide like great customer service. That is not to mention the missing towel animals, mints, fruit decorations or variety of top tier entertainment. Me and my Italian wife (the main reason we booked a European cruise line) had a bad experience with the first excursion and that soured our trip from the beginning. The staff did help us in this situation and failed to even notate our complaints for management (found that tidbit out at checkout). The food was good most times, great sometimes yet the seating could be horrific at the buffet and at the dining room dinners, they were constantly trying to sell you something (no custom omelettes or pizza and don't try to upsale me stuff by interrupting our conversation) . Getting on and off the boat for ports was not planned out well half the time and the other half was decent. The layout of the ship was convoluted with parts of decks closed off and elevators always busy. In a nutshell, MSC is aggressive about their money, even over the customer and was okay as cruise. It's hard to go to so many countries in such a short time and have some life experiences, therefore I will not use them again though I will go on another cruise.

Much to see with MSC Fantasia

Jul 30th, 2018

Many people but also calm places. Enough space at the buffet and very variations of meals. If you need something you just have to speak to the crew. Everyone was very friendly and helpful. Of course there are many children on board in summer. I'ts helpful to take a highlighter to sign the important things in the Board News.

Traveler Type

Family (older children)

Room Type

Balcony

Experience

2-3 cruises

Jun 29th, 2018

Were just home in Australia from a wonderful month in Europe. A week of which was a Mediterranean cruise from Rome on the beautiful MSc Fantasia. There is very little that we can fault with her and we loved every minute of our cruise. Staff were amazing and very helpful and friendly. Food was divine and there was no meal we could complain about. Even the buffet food in Zanzibar was unbelievable best ship buffet we’ve ever had. The shows were first class and always enjoyable. Our balcony room upgrade by MSc was much appreciated and it was great to be able to chill on the balcony (and dry a few clothes!) embarkation and disembarkation was sooooo quick and smooth even with over 4000 passengers on board. Ports every day were amazing. Only issue maybe was in a few ports where we needed a shuttle to get into town we were made to pay for that and I do believe it should be complimentary. Many of our friends ordered a drink package and we (stupidly) chose not to. We should have as its amazing value for money. And ordering drinks singularly incurs a 15% Service charged on all drinks!!! Apart from those few issues our cruise was just the most amazing experience. Thankyou MSc xxx

Exceptional cruise, absolutely tremendous crew/staff. Who ever does the hiring of staff does an excellent job.

Jun 19th, 2018

Not much was wrong. Could have used more directional signs to the yacht club.

Traveler Type

Large Group

Room Type

Suite

Experience

4-6 cruises

Jun 6th, 2018

Nave Bella e pulita anche se si sente che è un po' vecchia e mancano tante cose. Riguardo proprio la nave è sempre pulita e sistemata. Riguardo il cibo e gli intrattenimenti purtroppo delude. Cibo da mensa, sia al buffet che al ristorante. Spettacoli al teatro praticamente inesistenti...ballano solo!... servizio al ristorante è ok. Per i bimbi meglio lasciar perdere. Cabina bella, nello stile msc. Comunque se continua così, anche se fanno navi meravigliose ma poi il resto è deludente, la gente si stuferà e proverà altre compagnie. Forse è quello che farò io. Starò a vedere il prossimo anno, dato che andrò ancora con msc con la nuova ammiraglia, la "bellissima".... e vediamo se ci sarà qualche miglioramento...

Disclaimers about ship ratings: A ship’s Health Rating is based on vessel inspection scores published by the Centers for Disease Control and Prevention (CDC). If a ship did not receive a CDC score within 22 months prior to the calculation of its Overall Rating, its Health Rating appears as N/A; in such a case, the ship’s Overall Rating is calculated using the average Health Rating of all CDC-rated ships within the cruise line. All ship Traveler Ratings are based on ratings provided under license by Cruiseline.com.