Credit

Courtesy of MSC Cruises

Find a Cruise on MSC Lirica

Call to plan a cruise: 1-877-978-2693

with a cruise advisor

Traveler Reviews

A ship’s traveler rating is provided under license by Cruiseline.com , which manages one of the largest databases of cruise reviews and ratings by travelers. A total of 75 guests have reviewed MSC Lirica, giving it a rating of 2.9 on a scale of 1-5.

Cruiseline Travel Rating:

2.9 out of 5(75 reviews)

Reviews by Traveler Type

Couples60%
Families w/young children12%
Singles/Friends9.3%
Groups8%
Families w/older children4%

Most Recent Reviews

It was a nice trip with a group, nice weather and wonderful destinations

Nov 15th, 2018

Altogether was a nice cruise, we had luck with the weather. The preprint shuttle tickets are very comfortable...

Traveler Type

Large Group

Room Type

Inside

Experience

7+ cruises

MSC lirica 7 Night Eastern Mediterranean (Venice Roundtrip) Sep 2018

Nov 1st, 2018

The ship itself is small carrying less than 2000 people the main issues we found is that there is no functional space big enough to accommodate passengers wishing to watch the shows provided by the animation team. This resulted in even if you found a seat, passenger standing in front of you obscuring your view with a result that you too had to stand to watch the show. That said the ship is very clean. The Cabins as you would expect are of a good standard we were in the new section of the ship added in the past few years so ours was not as old some of the others. On the most part I did not hear anything bad about the cabins or the service of the attendants ours seem to speak very little English and did not truly make herself known to us to provide the one on one service that you come to expect when booking a cruise. The ship has good dining rooms and facilities. We only used the buffet restaurant once choosing to have all our meals in the main restaurants this we found to be a great option with a greater array of choice. Without the greater numbers of people the noise and the pushing, barging and lack of tables that we found on our one visit to the buffet restaurants. The restaurant staff were very good always polite happy and willing to serve. The only issue that we found was that they did not seem do you want to serve tea or coffee at the end of the meal the option was never offered. That said they were in no hurry to push you out of the restaurant. The dining overall was fair but it was noted that the same menus were offered this year as were offered last year with no variance so even though we had a choice it did seem a repetition and that you had been there before. Again as with our previous trip. It was noted that the level of competent staff seem to have dropped, this again can be attributed to the launch of the new MSC mega cruise ships. Again a few staff seem to have been moved into positions that they were struggling to provide the level of service required. When spending this kind of money you expect first class service at all times. The ship seems to mainly cater for the Italians who seem to make up the vast majority after passengers. This caused many issues with some passenger who had never sailed with MSC before who thought they were treated as second rate passengers and pushed to the back of the que where service was concerned. There was a great push for you to buy the on-board packages provided this was especially true with the drinks package, a few people who had brought the drink package mentioned and it was indeed the case that the service in the bars was very slow. People that we spoke to were of the opinion that this was so you drink less and therefore could not use the drinks package to its full potential. We did observe servers in the bars ignoring passengers who had recently arrived and were waiting to be served. I myself opted to go to the bar on more than one occasion to get served as this had happened to me. I did find the bar staff in most cases to be helpful but again I did notice passengers orders were being combined by the servers to be taken out at one time instead of being taken out when you order was completed this meant that some servers carrying as many as 10 to 15 drinks on a tray at one time. This resulted in some passengers waiting up to 30 minutes to get their drinks. Where two or three trips could have to have been made to better service the passengers and reduce just waiting time that so annoyed most passengers. I know of at least 4 groups of passengers who refused to pay the service charges mainly due the level of service they received in the bar areas of the ship. This cannot be a great thing for MSC. MSC need to realise that they are judged as a brand on all their fleet. The older and smaller cruise ships with lower standards of service affect how passengers and potential customers perceive the brand. Whilst talking to passengers a number stated that they would never use MSC again based solely on the experience of this Cruise. We have another cruise booked with MSC in May next year and I am hoping that there is a vast improvement in the level of service that we receive or that to maybe the last MSC cruise we undertake. The itinerary for the cruise looked wonderful with great destinations what we did find was that on closer investigation some of the stops were only 6 hours this resulted in rushed time ashore with the constant worry and an eye on the time you had to be back on the ship. That said it did not take away from the beautiful locations that were visited

Traveler Type

Couple

Room Type

Oceanview

Experience

4-6 cruises

Not as good as expected

Oct 21st, 2018

After changing our initial honeymoon cruise with MSC to this belated honeymoon cruise due to bad weather, we only can say it’s a waste of our money. We’ve mentioned to the Spanish customer service by phone that it was our (belated) honeymoon and nothing was arranged for us. Very, very disappointing. We registered our debit card on board and MSC charged us double. So now we’re spending our days trying to get our money back.

Traveler Type

Couple

Room Type

Balcony

Experience

4-6 cruises

Never again!

Oct 14th, 2018

Overall very disappointing. Although we enjoyed the shows and entertainment, between the sewage smell and the terrible experiences throughout the week we are not likely to cruise with MSC again. One thing I would add is that compared to other cruises, there was little information about the excursions. The TV showed lots of pictures but not what excursion would take you to the places you see. There was no meetings in advance about the various excursions or details. This could have been handled much better. The WORST part of the ports is that there was an additional charge to take the shuttle to town! I have never had to pay for this before-and it was expensive at that!

Traveler Type

Couple

Room Type

Inside

Experience

7+ cruises

7 Night Eastern Mediterranean (Venice Roundtrip)

Sep 25th, 2018

Great cruise, first with MSC (and likely last), but great itinerary.

Traveler Type

Couple

Room Type

Inside

Experience

7+ cruises

A bit underwhelming but a relaxing vacation nonetheless

Aug 9th, 2018

This was my first MSC cruise experience. It was ok. It was affordable and family friendly so no major complaints. I will just state the comparisons I noticed (and remember) to my other cruises in this summary. One difference is the cruise card activation stations, that's new to me and they were smaller than I had imagined or perhaps seen on a video clip. Another difference is there is only one beverage service at main dining and no coffee to eat with dessert (after dinner). When I asked for a second drink, it was with a bit of pushback but I persisted. I did not purchase a beverage package since I'm a travel agent and took advantage of a promotion for included beverages as a promotion. A waitress at one of their bars told us if they didn't want to get us another drink, get their name and let them know. Overall, the staff just seems new. They don't seem to know much about cruising. The ones I asked stated they had about 2 more months on their 10-month contract and I would think after 8 months, they would get the hang of it. The dining staff had a clear head waiter and assistant but the assistant wasn't prioritizing our drinks and helping the main waiter with our food; it was more brown-nosing. For example, on RCCL I am use to my table being manicured throughout dinner. I took a photo of my un-manicured table (see below). This happened once at a lunch dining. One of the elevators mid-ship did not go on the 8th floor, my floor. So we would ride up to 9 and walk down to 8 but this was only a few times so not a huge deal. The spray park would close with windy weather, but I had to seek out the lifeguards under the tarp of the hot tubs to ask why. They never walked around or paid very close attention to guests in the water/pool area. Their lounge chairs are awesome as you can fold them over your face so as not to get sun in your eyes. This was quite a lovely feature! The baby club had posted times with a side note that times could change at any time. When it did cancel, they didn't update the door, we just waited outside 20 minutes and realized they weren't going to be showing up. The baby club was only 1 hour and with the registration only 1 employee, you maybe got 40 minutes before you needed to head back for pick up. They have a pager they give to parents and they page you if the child isn't adjusting or they need you to come back so that is a nice feature. The kids under age 12 receive an identifying bracelet via barcode at embarkation; another nice feature. Some of the staff also had pagers, like our housekeeper, Luc. He was great, but once he found out I spoke his native language, his English got worse; how convenient. :) The Internet is not unlimited like RCCL. And if you don't buy more BEFORE it runs out, the price quadruples so buy it before it ends. Guest services told me to buy it once it ends, big mistake and lesson learned. The spa was quite pushy. My mom took advantage of a massage and a hairdo on day 2 and by day 3 or 4 they were offering discounts on spa services. Now, I understand why they were so pushy. Hold off and get a deal if you're interested in the spa. It's very European, the food, the people so go with it. There is a presence of prepubescent girls topless and topless tanning. This doesn't bother me, but it may some so be aware. Although storage was fully adequate for us, we learned of additional storage in the room (shelves behind the mirror over the desk, including the safe). It was on an angle, don't know why we didn't think to look behind the mirror. There was also a shelf above the mini-bar that my toddler discovered about day 4 or 5. It was on her level, so she used it. I did have an issue with the photo shop. They have a no return policy unless a defect. I had a defect and they said that they would just reprint. So it's actually a no return policy. What makes me comment on this is that when I pointed it out to the manager, he became clearly upset with me and threw the reprint pictures at me in front of my daughter and elderly mom. Guest services had no interest in my complaint either. But this incident involved 2 employees (photo manager and senior guest service rep, both of Italy), so I won't let it deter my entire viewpoint of MSC. As far as the status match on the voyager program, it's great but I didn't notice any special treatment and most of the staff didn't know what it was really. I was a Silver member on this cruise and I met up with a Black member with his family and there was really no difference, maybe aside from embarkation. I just expected it to be a bit different. But I will try a different class of ship by MSC before I make a decision on the brand. My next MSC ships are Poesia then Meraviglia and Grandiosa. After 4 MSCs, I will know if I can continue cruising with them but so far so good!

Traveler Type

Family (young children)

Room Type

Oceanview

Experience

7+ cruises

This is Italian!

Jun 13th, 2018

Food was beautifully presented but was bland. A real shame! The waiters were super attentive! Cabin crew were so friendly and could not do enough to please us passengers. The buffet was always so crowded and people pushed and shoved and and finding a table free was almost impossible. Too many passengers for too little space at Buffet

Traveler Type

Couple

Room Type

Oceanview

Experience

7+ cruises

Lost Luggage Cruise - Nightmare

Jun 5th, 2018

The personnel who took care of my situation (lost luggage) were worried to follow the rules, not please the customer. As my two pieces of luggage did not arrive (my wife and mine), we spend the first three days in a very poor way. Charging fees were more important than calming us. It is amazing how many fees there were on this ship. Even to disembark we had to pay for transportation. First and last time with MSC!!!

Traveler Type

Couple

Room Type

Oceanview

Experience

2-3 cruises

Best Cruise and Ports of Call by Far!

May 31st, 2018

I've cruised on many sizes of ships with Norwegian and Carnival in the Caribbean and Central America. This is my first cruise in the Med with MSC. I loved it! The size of the ship was not overwhelming (about 2,000 passenger capacity). The ports of call were just outstanding, The ship's European sophistication of the decor was mature and refreshing. The cabin price for what we received was hard to beat. Be warned however - this is not a typical Caribbean cruise experience. The passengers were mostly mature Italians and Italian families with children. English speakers and people in their 20s and 30s were a tiny minority. But language was NEVER an issue as every ship staffer we interacted with knew enough English to communicate effectively! If you are looking for the typical boozing, reveling and gluttony found on Stateside cruises stay in the Caribbean with Carnival and the like. But if you want to try a more refined , family-friendly (kids sail free!) experience with an eye-opening Western cultural and historical experience then go for it!

Traveler Type

Family (older children)

Room Type

Suite

Experience

7+ cruises

nice cruise, good animation team

Apr 26th, 2018

Nice not new ship but clean and easy to walk and found area's like bars, restaurant . Crew excellent especial they animatie One thing shower in cabin hhhha smalllll. But for 8 days oke we survive

Traveler Type

Couple

Room Type

Inside

Experience

7+ cruises

Disclaimers about ship ratings: A ship’s Health Rating is based on vessel inspection scores published by the Centers for Disease Control and Prevention (CDC). If a ship did not receive a CDC score within 22 months prior to the calculation of its Overall Rating, its Health Rating appears as N/A; in such a case, the ship’s Overall Rating is calculated using the average Health Rating of all CDC-rated ships within the cruise line. All ship Traveler Ratings are based on ratings provided under license by Cruiseline.com.