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Traveler Reviews

A ship’s traveler rating is provided under license by Cruiseline.com , which manages one of the largest databases of cruise reviews and ratings by travelers. A total of 81 guests have reviewed MSC Lirica, giving it a rating of 2.9 on a scale of 1-5.

Cruiseline Travel Rating:

2.9 out of 5(81 reviews)

Reviews by Traveler Type

Couples54.9%
Families w/young children11%
Singles/Friends8.5%
Groups7.3%
Families w/older children3.7%

Most Recent Reviews

Wonderful trip! Good itenarary, friendly staff, excellent food and shows

May 18th, 2019

This was my second trip with MSC and had the 3rd immediately after with Sinfonia. Food was excellent, Lirica is a beautiful ship and staff wonderful BUT wifi too expensive and not reliable. Showers too small

Traveler Type

Couple

Experience

2-3 cruises

May 17th, 2019

Great time! We will make a new cruise, for sure. Everything was great and the staff very helpful and kind. We only had a little problem with a waiter, just because of our nationality. Well, one person doesn't represent all other awesome persons of the staff.

Disappointing

Apr 6th, 2019

Most cruisers were disappointed by the awful food. The meat was chewy and full of gristle. Most of the food lacked any flavour and was always cold. The waiting staff did not have much expertise. The bar staff were very busy and often brought the wrong drinks.

Traveler Type

Couple

Room Type

Oceanview

Experience

7+ cruises

Mar 17th, 2019

A nice small vessel with fine cabins. The crew was friendly and willing to make your cruise according your wishes. Excellent restaurants and food. Chapeau!!!!

Amazing Itinerary - Must Do

Mar 4th, 2019

I enjoyed the Itinerary but the activities and the food on the cruise was lacking. I also get the feeling their employees are not happy. Most were not friendly. And they kept promoting their senior staff when it's the servers and cleaners who do all the hard work.

Traveler Type

Large Group

Room Type

Oceanview

Experience

2-3 cruises

Feb 19th, 2019

Just back from the Dubai cruise departed on Friday 8 Feb.. never been with msc and unfortunately won't be back. The food was poor with a very limited choice and the drinks package was awful with limited choice of drinks... in the restaurants at meal time you can get 1 choice of wine... we had purchased the drinks package before going. We were told changes had been recently made to the package and compared to NCL it was poor. We stayed on deck 10 we had picked deck 9 due to reviews of noise but then got upgraded ... the noise from above was bad at night and you could hear the chairs etc being moved around on the deck. On a sea day there is no where outside to sit except decks 11/12 if you want a quiet space then don't go there. Deck 6 lovely and quiet but no where to sit and read a book... missed opportunity... the pizza guy did make some great pizza... if not for this we would habe been really annoyed.... sorry msc but never again and it wasn't a cheap holiday either. Staff did their best and the entertainment was average. There are only so many ways you can put a set of stairs.....

It was a nice trip with a group, nice weather and wonderful destinations

Nov 16th, 2018

Altogether was a nice cruise, we had luck with the weather. The preprint shuttle tickets are very comfortable...

Traveler Type

Large Group

Room Type

Inside

Experience

7+ cruises

MSC lirica 7 Night Eastern Mediterranean (Venice Roundtrip) Sep 2018

Nov 2nd, 2018

The ship itself is small carrying less than 2000 people the main issues we found is that there is no functional space big enough to accommodate passengers wishing to watch the shows provided by the animation team. This resulted in even if you found a seat, passenger standing in front of you obscuring your view with a result that you too had to stand to watch the show. That said the ship is very clean. The Cabins as you would expect are of a good standard we were in the new section of the ship added in the past few years so ours was not as old some of the others. On the most part I did not hear anything bad about the cabins or the service of the attendants ours seem to speak very little English and did not truly make herself known to us to provide the one on one service that you come to expect when booking a cruise. The ship has good dining rooms and facilities. We only used the buffet restaurant once choosing to have all our meals in the main restaurants this we found to be a great option with a greater array of choice. Without the greater numbers of people the noise and the pushing, barging and lack of tables that we found on our one visit to the buffet restaurants. The restaurant staff were very good always polite happy and willing to serve. The only issue that we found was that they did not seem do you want to serve tea or coffee at the end of the meal the option was never offered. That said they were in no hurry to push you out of the restaurant. The dining overall was fair but it was noted that the same menus were offered this year as were offered last year with no variance so even though we had a choice it did seem a repetition and that you had been there before. Again as with our previous trip. It was noted that the level of competent staff seem to have dropped, this again can be attributed to the launch of the new MSC mega cruise ships. Again a few staff seem to have been moved into positions that they were struggling to provide the level of service required. When spending this kind of money you expect first class service at all times. The ship seems to mainly cater for the Italians who seem to make up the vast majority after passengers. This caused many issues with some passenger who had never sailed with MSC before who thought they were treated as second rate passengers and pushed to the back of the que where service was concerned. There was a great push for you to buy the on-board packages provided this was especially true with the drinks package, a few people who had brought the drink package mentioned and it was indeed the case that the service in the bars was very slow. People that we spoke to were of the opinion that this was so you drink less and therefore could not use the drinks package to its full potential. We did observe servers in the bars ignoring passengers who had recently arrived and were waiting to be served. I myself opted to go to the bar on more than one occasion to get served as this had happened to me. I did find the bar staff in most cases to be helpful but again I did notice passengers orders were being combined by the servers to be taken out at one time instead of being taken out when you order was completed this meant that some servers carrying as many as 10 to 15 drinks on a tray at one time. This resulted in some passengers waiting up to 30 minutes to get their drinks. Where two or three trips could have to have been made to better service the passengers and reduce just waiting time that so annoyed most passengers. I know of at least 4 groups of passengers who refused to pay the service charges mainly due the level of service they received in the bar areas of the ship. This cannot be a great thing for MSC. MSC need to realise that they are judged as a brand on all their fleet. The older and smaller cruise ships with lower standards of service affect how passengers and potential customers perceive the brand. Whilst talking to passengers a number stated that they would never use MSC again based solely on the experience of this Cruise. We have another cruise booked with MSC in May next year and I am hoping that there is a vast improvement in the level of service that we receive or that to maybe the last MSC cruise we undertake. The itinerary for the cruise looked wonderful with great destinations what we did find was that on closer investigation some of the stops were only 6 hours this resulted in rushed time ashore with the constant worry and an eye on the time you had to be back on the ship. That said it did not take away from the beautiful locations that were visited

Traveler Type

Couple

Room Type

Oceanview

Experience

4-6 cruises

Not as good as expected

Oct 22nd, 2018

After changing our initial honeymoon cruise with MSC to this belated honeymoon cruise due to bad weather, we only can say it’s a waste of our money. We’ve mentioned to the Spanish customer service by phone that it was our (belated) honeymoon and nothing was arranged for us. Very, very disappointing. We registered our debit card on board and MSC charged us double. So now we’re spending our days trying to get our money back.

Traveler Type

Couple

Room Type

Balcony

Experience

4-6 cruises

Never again!

Oct 15th, 2018

Overall very disappointing. Although we enjoyed the shows and entertainment, between the sewage smell and the terrible experiences throughout the week we are not likely to cruise with MSC again. One thing I would add is that compared to other cruises, there was little information about the excursions. The TV showed lots of pictures but not what excursion would take you to the places you see. There was no meetings in advance about the various excursions or details. This could have been handled much better. The WORST part of the ports is that there was an additional charge to take the shuttle to town! I have never had to pay for this before-and it was expensive at that!

Traveler Type

Couple

Room Type

Inside

Experience

7+ cruises

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