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Traveler Reviews

A ship’s traveler rating is provided under license by Cruiseline.com , which manages one of the largest databases of cruise reviews and ratings by travelers. A total of 98 guests have reviewed MSC Orchestra, giving it a rating of 2.9 on a scale of 1-5.

Cruiseline Travel Rating:

2.9 out of 5(98 reviews)

Reviews by Traveler Type

Couples50%
Families w/older children12.2%
Groups9.2%
Families w/young children8.2%
Singles/Friends8.2%

Most Recent Reviews

Great Cruise!

Dec 30th, 2019

Nice cruise. Hopefully they will get better. Entertainment, food, needs to improve.

Traveler Type

Couple

Experience

7+ cruises

Fun experience!!

Dec 4th, 2019

Dear Captain Nicola Gravante and Crew I want to take this opportunity to thank you and your amazing team for a really fantastic relaxing and fun filled holiday. My parents and myself traveled on the 24/11/2019 on a 5 night cruise. Every single crew member went out of their way to attend to our needs and make us as comfortable as possible. MSC was extremely well organised. I stayed in cabin 11254 and my parents in 12192. The rooms was very clean neat and tidy. Housekeeping kept the rooms spotless during our stay. I really appreciate this from the bottom of my heart. My cabin steward was a star!! I heard numerous compliments about the service and food onboard from other guests during their stay. The quality of food was also really good with a wide choice. I want to give a special thanks to the following crew members as they really stood out and excelled with their service delivery!! They are an asset to the MSC family. Thank you Albert and John that looked after us during dinner time. I would also like to thank Eric and his team for the most amazing shows and keeping everyone entertained. Eric is truly the best cruise director I have ever met onboard a ship!! Thank you Mary Ann for trying to help me find and book my next cruise!! I wish there was a way she could assist me with this even after disembarking as she had such friendly and professional approach towards myself and other guests. I still need to book my future trips. I also want to comment on the honesty of your housekeeping staff. I forgot my necklace and diamond pendant in the room when I went out on a shore excursion. When I returned it was safely placed next to the bedside lamp. I really thank the staff member for this and hope that you will be able to see who cleaned my room and highlight my appreciation to them. This has really impressed me tremendously. I would like to make a few suggestions if I may as I do travel a lot and do find that certain things do enhance my holiday experience. I usually only book and stay at 5 Star Hotels and cruise ships. I understand the concept of the Ships MSC send to South Africa currently as it is fun filled and more affordable break away concept. I would really love to become part of the MSC family and cruise with you only!! I want to experience your new ships as they are amazing and offer far more than other cruise lines. Your new ships offer a 6 star holiday with all different experiences onboard. I am planning to book a Aurea and MSC Yacht club suite with the experience on the Seashore and Grandiosa!! I think if MSC does invest and offer this to more upmarket cruisers in South Africa they will make a killing in the South African Market. Our 5 star hotels and cruises are always fully booked. Other Cruise lines like Cunard , NCL , Azamara have seen the gap in the market. I would prefer to support and cruise with MSC and make use of all their experiences and facilities onboard. This will be amazing to explore the Indian Ocean Islands and cruises to Asia from South Africa. I would definitely highly recommend MSC to all my friends and Family and people I meet. Once again Thank You for your hospitality and kindness Really hope to return soon.

Traveler Type

Singles/Friends

Room Type

Balcony

Experience

4-6 cruises

Not worth it

Nov 29th, 2019

It was overall very nice. But they don't really know how to cater for everybody. and some of the lower decks that dont have proper ventelation smell terrible

Traveler Type

Couple

Experience

1 cruise (first)

A Super Experience

Nov 24th, 2019

The ship itself was lovely, clean and tidy. The pizza is the best I have ever eaten, in fact, I ate it every single day of our trip. The intial embarkation was great as we purchased the easy on board however queuing up to get the pre- purchased drinks packages was a nightmare. It needs to be streamlined per deck...everyone stands in the same line and its really really long! We found the staff at reception very polite and helpful. However the bar service staff on the pool deck took so long to assist people, we waited 30 minutes to get a drink and 20 minutes to an ice-cream. They were not efficient at all and didn't seem to understand what people wanted,either that or they just didn't care. We did enjoy the trip but will rather do a cruise that departs from an European harbor next time.

Traveler Type

Couple

Room Type

Balcony

Experience

1 cruise (first)

Voyage to SouthAfrica Nov19

Nov 22nd, 2019

Overall I was disappointed with the MSC Quality but my main issues were in the ships communication skills to clients which was very poor. Excursions very expensive and lack of knowledge and information from the excursion department left a lot to be desired. Excursion staff lack leadership and organisation attributes and at times were dismissive and rude. Waiters and Bar Staff were very engaging and polite but guest services are on the defensive as soon as you speak to them about anything and their internal communication skills between departments leaves a lot to be desired. This was my first cruise with MSC mainly due to the locations the ship was visiting but in future I would seriously reassess any cruises I would take where MSC are concerned. I have enjoyed far better quality and MSCs reputation of “The Ryan Air” of cruising seems to me to be appropriate. There was no facility on the cabin TV to view my bill hence the requirement to visit Guest Services every few days to obtain a printed copy of my updated statement to ensure my bill was correct. Pre Paid gratuities were also added to my bill and no explanation was forthcoming from Guest Services as to why they had done this even though I had already paid. If I had not pointed this out they would have expected double payment from me.

Traveler Type

Couple

Room Type

Balcony

Experience

7+ cruises

Great destinations Not so great cruise company

Nov 21st, 2019

Cruise line below average itinerary only reason many travellers took cruise lots said never again MSC

Traveler Type

Couple

Room Type

Oceanview

Experience

7+ cruises

brief but amazing experience

Oct 15th, 2019

I took a one-night cruise, Barcelona to Genoa, to get a quick feel both for MSC and for a ship this size. I was very happy with both and would definitely consider MSC in the future. Having sailed on 4 other lines for multiple cruises and usually on smaller ships than the Orchestra, this one was definitely plush and pleasant. Except for disembarkation, it was a perfect and flawless experience.

Traveler Type

Singles/Friends

Room Type

Inside

Experience

7+ cruises

Perfect!

Oct 14th, 2019

It was our first time on a cruise, and it was 5/5 experience overall. I can’t wait to return on any of the MSC ships...

Traveler Type

Couple

Room Type

Balcony

Experience

1 cruise (first)

fantastic norway

Sep 13th, 2019

the ship is old, but nice. The staff was frendly. The food in the buffetrestaurant was very good. Norway is a beautiful country.

Traveler Type

Couple

Room Type

Balcony

Experience

7+ cruises

Sep 10th, 2019

We had a wonderfull Greenland cruise in August 2019. A clean ship with a wonderfull crew on board. A good Captain who took the right decissions and avoid the storm between Greenland and Iceland.

Disclaimers about ship ratings: A ship’s Health Rating is based on vessel inspection scores published by the Centers for Disease Control and Prevention (CDC). If a ship did not receive a CDC score within 22 months prior to the calculation of its Overall Rating, its Health Rating appears as N/A; in such a case, the ship’s Overall Rating is calculated using the average Health Rating of all CDC-rated ships within the cruise line. All ship Traveler Ratings are based on ratings provided under license by Cruiseline.com.

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