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Traveler Reviews

A ship’s traveler rating is provided under license by Cruiseline.com , which manages one of the largest databases of cruise reviews and ratings by travelers. A total of 2169 guests have reviewed Norwegian Gem, giving it a rating of 3.7 on a scale of 1-5.

Cruiseline Travel Rating:

3.7 out of 5(2169 reviews)

Reviews by Traveler Type

Couples45.8%
Families w/older children16.1%
Families w/young children13.8%
Singles/Friends10.1%
Groups6%

Most Recent Reviews

Never Lets Us Down

Jan 20th, 2020

Keep up the good work Norwegian, this is my 3rd time sailing on the Gem and I've never regretted it.

Traveler Type

Couple

Room Type

Oceanview

Experience

7+ cruises

I absolutely loved this ship! The staff was all so very fun and welcoming. Rock climbing wall was so fun. Loved watching movies. And there was a port day that had free bowling.

Jan 19th, 2020

On the sea days I had an awesome time running to the buffet getting ice cream time after time and filling up. On the port days that I stayed on, they did offer free bowling and it was delightful.

Traveler Type

Singles/Friends

Room Type

Balcony

Experience

2-3 cruises

Same good value, but sliding this year!

Jan 18th, 2020

We took same ship last year and was much better. This year childcare was too crowded and we couldn't get our kids in everyday. Plus buffet cooks were very slow and lazy as if they were not happy with something! Still for folks with no childcare need it's a good value

Traveler Type

Family (young children)

Room Type

Inside

Experience

4-6 cruises

Wonderful Holiday Cruise

Jan 12th, 2020

This itinerary was amazing. The staff was great. The ship was clean and up kept. Unfortunately food is a large part of any cruise. We ate 6 meals at specialty restaurants and they were ok. Portions were smaller but I actually liked that. Desserts were awful!! Some food had no taste at all, then others had so much salt, it was not edible.

Traveler Type

Family (older children)

Room Type

Suite

Experience

7+ cruises

Holiday Cruise

Jan 7th, 2020

I really do like NCL. I would use them again but I would not necessarily choose the Gem. The destinations were nice though...Not much for holiday décor on the ship. A few Christmas trees and music. Tastefully done.

Traveler Type

Large Group

Room Type

Balcony

Experience

4-6 cruises

Annual relaxation and family & friends fun trip

Jan 7th, 2020

It was fine because we all made it great giving no credit to to NCL & NCL Gem. For one (1) instance when we could get to our last port Punta Cana because we had to tender in and weather was rough they could have sailed in the warmer climate instead of heading back to the colder NYC foggy weather early (we were actually due to dock at 10:00am). All of us would have enjoyed spending the time in the warmer climate longer. I know the bottom-line is important but the paying public deserves better. I’ve got some 23 cruises under my belt so I take this seriously and I’m being sincere with my comments.

Traveler Type

Couple

Room Type

Balcony

Experience

7+ cruises

December Caibbean Cuise

Jan 6th, 2020

I have been on 15 Norwegian Cruises - this was the worst experience. I have stayed with Norwegian because of the Latitudes Program but I sure didn't feel anything special about being Platinum (need 3 points to Plus). I may try Celebrity or Princess in the future. Still have negative feelings about the Embarkation Process and how crowded the ship was.

Traveler Type

Couple

Room Type

Suite

Experience

7+ cruises

Great Cruising on The Haven

Dec 31st, 2019

The overall quality was less than before, especially the variety of food. At Le Bistro one of my favorite entrees was the duck. This year they only served a duck pate. Very few vegetables in dining room menus and less variety at buffet. The staff entertainment was very good but the outside entertainment was poor. No separate Haven dining room. Unless the ship has an overhaul I would prefer the newer, larger ships with separate Haven restaurant and better entertainment.

Traveler Type

Family (older children)

Room Type

Suite

Experience

7+ cruises

An Honest review — the goods and bads

Dec 27th, 2019

The gem is a good starter cruise for most people — I wouldn’t recommend it to anyone who has sailed NCL mega ships like breakaway or bliss or epic ... classism onboard becomes clear as NCLs all inclusive isn’t so inclusive as there are a ton of add ons and buy ins as soon as you get onboard — Yes you will get free food — the buffet food is — passable — nothing to rave about.... the main dining halls make you feel fancy while eating slightly more Passable food (mainly cause of presentation, food isn’t really higher quality).... so this leave you with having to buy into their specialty dinning packages if you want quality food — They play the same game with booze — Yup, your unlimited drinking package is limited to drinks under 13$ — which in the overpriced vacation land ... every drink is basically 13 and up ... if you like beer and cheap wine, drinking package of great — if you like the finer things in life ... pay up Out of all the buy ins — I strongly suggest the spa buy in — once you explore the 4 main decks of the ship (that are not cabins) you will get bored pretty quick — the spa is a GREAT place to escape to and makes you feel like you’ve upgraded to “the haven” for about 100-150 per person (split that up for 7-8 days and it’s a fair price) — NOTE if the sea gets rough they will shut down the main spa / hot tub Over all — this is a great starter ship or budget ship to go on — it’s not gonna blow your away, but it’s just enough to have a good time at a reasonable price.

Traveler Type

Couple

Room Type

Inside

Experience

7+ cruises

Disappointed

Dec 25th, 2019

The second time around I felt the Staff wasn’t as Happy Nice Polite then the previous year

Traveler Type

Family (young children)

Room Type

Suite

Experience

2-3 cruises

Disclaimers about ship ratings: A ship’s Health Rating is based on vessel inspection scores published by the Centers for Disease Control and Prevention (CDC). If a ship did not receive a CDC score within 22 months prior to the calculation of its Overall Rating, its Health Rating appears as N/A; in such a case, the ship’s Overall Rating is calculated using the average Health Rating of all CDC-rated ships within the cruise line. All ship Traveler Ratings are based on ratings provided under license by Cruiseline.com.

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