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Traveler Reviews

A ship’s traveler rating is provided under license by Cruiseline.com , which manages one of the largest databases of cruise reviews and ratings by travelers. A total of 1257 guests have reviewed Pride of America, giving it a rating of 3.5 on a scale of 1-5.

Cruiseline Travel Rating:

3.5 out of 5(1257 reviews)

Reviews by Traveler Type

Couples57.3%
Families w/older children14.8%
Singles/Friends9.9%
Groups6.6%
Families w/young children4.9%

Most Recent Reviews

Wonderful Hawaiian cruise.

Sep 8th, 2019

Would love members of my family & friends to do this cruise. It was wonerful & different than other holidays we have had.

Traveler Type

Couple

Room Type

Oceanview

Experience

1 cruise (first)

Feel Warm on Pride of America

Sep 4th, 2019

This cruise is really highly recommended. Crews are very friendly and the cabins are very clean. You have plenty of time to spend on the islands. The food may not change too much from day to day, but it should satisfy most people within just 7 days. If you want to have a brief trip to Hawaii in limited time, this cruise is one of your best choices.

Traveler Type

Couple

Room Type

Inside

Experience

1 cruise (first)

Awesome Hawaii Itinerary on NCL Pride of America

Sep 3rd, 2019

This is an ideal cruise for anyone who has not been to Hawaii or for anyone that has been to Hawaii but hasn't been to each island. Don't worry too much about your room or location - save your $ and spend it wisely exploring all that Hawaii has to offer. We rented a car in Maui, Hilo and Kauai and thoroughly enjoyed the overnight stays in Maui and Kauai.

Traveler Type

Couple

Room Type

Inside

Experience

7+ cruises

Great way to see the islands

Aug 26th, 2019

This was our first cruise, so we didn't have anything to compare it to. It was a great way to see the islands. Being very port intensive, it doesn't have the traditional cruise feel we've had on subsequent cruises

Traveler Type

Couple

Experience

4-6 cruises

Fun hurricane and all

Aug 23rd, 2019

Great cruise best way to see the islands and get over nights on two island.

Traveler Type

Singles/Friends

Room Type

Balcony

Experience

4-6 cruises

Fun Family Time

Aug 20th, 2019

Really great time. Nice being on a smaller ship - never felt to crowded. Would totally recommend this ship -

Traveler Type

Family (older children)

Room Type

Oceanview

Experience

7+ cruises

Hawaii

Aug 10th, 2019

Hawaiian islands are beautiful! Fun place to visit with friends.

Traveler Type

Large Group

Room Type

Balcony

Experience

7+ cruises

Hawaii was beautiful but the food, transportation and other things were not! Our reservations and transportion to and from hotels were poor.

Aug 9th, 2019

Hawaii was beautiful. Ship experience and transportation/reservations were not as good.

Traveler Type

Couple

Room Type

Balcony

Experience

2-3 cruises

MUST READ: Terrible experience, NCL profits trump customer service or safety

Aug 7th, 2019

Our overall rating of this cruise is poor for multiple reasons, the number one being the lack of compassion and assistance from the Guest Services staff when we learned of a family member back home being in critical condition. When our family tried to contact the ship to speak with us, NCL informed our family we were not on the ship. Knowing this was incorrect, our family eventually contacted the United States Coast Guard who assisting in locating us onboard the ship. We followed up with Guest Relations who could not provide us an answer as to why we couldn't be located and responded "does your family know your names?" When we tried to get assistance from Guest Services to book emergent flights home and inquired about internet access since we didn't have cell service, they tried to sell us an internet package, but subsequently stated we had to wait for the internet services crew to arrive to work because their shift had not started yet (despite being on a boat). We asked for a manager who also tried to sell us an internet package. Since the staff was no help, we continued to try to use our phones until we neared the island of Kauai and got service. We booked immediate flights and asked for assistance off the ship. Again, no assistance was provided in helping us off the ship or assisting with transportation to the airport. In addition to the obviously pressing issues above, my wife's luggage was damaged by staff when initially boarding the ship. The staff attempted to fix the wheel, but while leaving the ship, the repair fell apart. We additionally had paid extra for a speciality dining experience. We had terrible service not even receiving the pre-dinner appetizers. Our water glasses were constantly empty. We inquired about our food and sides on multiple attempts but eventually left the restaurant due to such terrible service. Post-cruise, we completed our post-cruise feedback survey and submitted multiple emails to guest relations and spent numerous hours on-hold. It took 36 days to receive a call from someone from guest relations who was seemingly apologetic. She informed us to get a quote for luggage repair and stated she would need two additional weeks to complete our claim. Three weeks later, we had not heard back from her so we continuously attempted to call until we finally reached her. She informed us NCL would only give us a small on-board credit to be used on another cruise, despite us saying we would never board another NCL cruise again. Inquiring for resolution, I subsequently called NCL's guest services and corporate numbers hundreds of times (literally), often being treated by very rude staff members or waiting on hold for extended periods of time. I left several messages for managers and supervisors who never returned my calls. We are now four months post-cruise without resolution to any of our issues. I continue to send emails and call nearly daily asking for assistance. Sometimes I are told by the operators answering the phone, "we don't have managers or supervisors," and other times we are able to leave voicemails without ever receiving a callback. If you are looking for a cruise and have a 100% guarantee that nothing will go wrong (e.g., family emergency, weather disasters, illness), then NCL may be a consideration. However, if you cannot guarantee this, I strongly encourage you to choose any other cruise line. For your safety, I strongly encourage you to consider any other company. If you pick up the phone and inquire about a new cruise, you will quickly be talking to a representative who is happy to take a deposit for your upcoming vacation. If you ask to be transferred to customer service, guest relations, a manager, or a supervisor, you will quickly learn that NCL profits are far more important than you and four months later, you still won't have any resolution.

Traveler Type

Family (older children)

Room Type

Inside

Experience

4-6 cruises

Disappointed in the ship

Aug 7th, 2019

The ship was small and dated. We have been on several Norwegian ships and were not pleased with this one. We spent a great deal and felt the ship and food should have been better. Buffets and bars seemed to always be shut down

Traveler Type

Couple

Room Type

Balcony

Experience

7+ cruises

Disclaimers about ship ratings: A ship’s Health Rating is based on vessel inspection scores published by the Centers for Disease Control and Prevention (CDC). If a ship did not receive a CDC score within 22 months prior to the calculation of its Overall Rating, its Health Rating appears as N/A; in such a case, the ship’s Overall Rating is calculated using the average Health Rating of all CDC-rated ships within the cruise line. All ship Traveler Ratings are based on ratings provided under license by Cruiseline.com.

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