The Airline Quality Rating (AQR) is an objective method for measuring airline quality based on a number of quantitative performance criteria. The 2011 AQR report is the current edition and is composed of AQR scores for the 2010 calendar year. The scores are based on 15 components in the four key areas that air travel consumers find important, including on-time arrival, mishandled baggage, involuntary denied boardings and complaints filed with the Department of Transportation. The data is sourced from the Air Travel Consumer Reports from the Department of Transportation.

The authors of the report are Dr. Brent Bowen and Dr. Dean Headley. Dr. Bowen is the head of the Department of Aviation Technology at Purdue University. Dr. Headley is an associate professor of Marketing at the W. Frank Barton School of Business at Wichita State University.

Recommended Articles

10 Excellent Educational Vacations for Families

March 14, 2019

Make sure your next getaway is both enjoyable and informative.

15 Adventures to Enjoy Across America

March 12, 2019

Plan an unforgettable trip in your own backyard or on the opposite coast.

The 30 Most Famous Landmarks in the World

March 11, 2019

Explore the globe in search of these intriguing historic sights.

30 Hot New Hotels to Check Out in 2019

Feb. 5, 2019

See which new properties offer surprising and fun features.

The 50 Best Hotels in the USA 2019

Feb. 5, 2019

U.S. News ranked 3,877 top properties for 2019. Check out the 50 best.

17 Amazing Kid-Friendly Hotels

Feb. 5, 2019

Discover which properties offer ample amenities for children.

New & Revamped Caribbean Hotels to Visit

Feb. 5, 2019

These island properties are sure to impress travelers.

10 Top All-Inclusive Resorts in the USA

Feb. 5, 2019

Go all-in for these luxe resorts flush with amenities.

AAA Announces 2019 Diamond Award Winners

Zach Watson | Jan. 31, 2019

Of the more than 27,000 properties evaluated, 1,843 hotels earned Four and Five Diamond awards.

30 Cheap Beach Vacations for Travelers on a Budget

Jan. 24, 2019

See which waterfront escapes won't burn a hole in your wallet.