America's Best and Worst Major Airlines: 2010

America's Best and Worst Major Airlines: 2010
America's Best and Worst Major Airlines: 2010
1. Hawaiian Airlines
2. AirTran
3. JetBlue
4. Southwest Airlines
5. Continental Airlines
6. Frontier Airlines
7. US Airways
8. American Airlines
9. Alaska Airlines
10. United Airlines
11. Delta Airlines
|

1. Hawaiian Airlines
Hawaiian Airlines tops the Airline Quality Rating (AQR) Report list with a score of -0.40. It is number one when it comes to getting you to your destination without delay. Ninety-two percent of its flights were on-time in the 12-month period ending August 2010, according to the Air Travel Consumer Reports.
Read More:
America's Meanest Airlines

2. AirTran
Coming in second with an impressive AQR score of -0.49 is AirTran. This airline excels at getting your baggage back to you in one piece. It had the fewest incidents of mishandled baggage (a remarkable 1.66 reports per 1,000 passengers on average in 2010 so far) according to the Air Travel Consumer Reports. AirTran operates out of the Hartsfield-Jackson Atlanta International Airport.
Read More:
America's Meanest Airlines

3. JetBlue
JetBlue saw improvement with a 2009 AQR score of -0.62. The four previous years from 2005 to 2008 had seen scores below the -0.80 mark.
Read more:
America's Meanest Airlines

4. Southwest Airlines
Southwest Airlines earned the number-four spot on the Airline Quality Rating (AQR) Report list with a -1.00. Southwest scored big in one of the more important categories, with the smallest number of consumer complaints (averaging a scant .28 per 100,000 enplanements in 2010), according to the Air Travel Consumer Reports.
Read More:
America's Meanest Airlines

5. Continental Airlines
Clocking in on the Airline Quality Rating (AQR) Report with a -1.09, Continental has earned its best Airline Quality Rating since 2003 (when they received a -1.04). Keeping quality up will be a challenge as it has now combined with United to form the world's largest airline.
Read More:
America's Meanest Airlines

6. Frontier Airlines
Despite filing for Chapter 11 bankruptcy in 2008, Frontier turns in a respectable -1.09 Airline Quality Rating. Although they earned the same score, the Airline Quality Rating (AQR) Report ranked Frontier right behind Continental Airlines.
Read More:
America's Meanest Airlines

7. US Airways
US Airways is nestled in the middle of the pack with a -1.19 AQR. The airline improved five percent in passenger satisfaction according to the American Customer Satisfaction Index, but received a below-average score in the J.D. Power 2010 North America Airline Satisfaction Study.
Read More:
America's Meanest Airlines

8. American Airlines
American Airlines earned a -1.25 on the Airline Quality Rating (AQR) Report. The airline had a large number of mishandled baggage incidents with an average of 4.07 reports per 1,000 passengers, according to the Air Travel Consumer Reports. This was the worst score among the major airlines in this study.
Read More:
America's Meanest Airlines

9. Alaska Airlines
Alaska Airlines received a -1.39 AQR, earning it the third-worst score among the country's major carriers rated by the Airline Quality Rating (AQR) Report. However, it does know how to be punctual: 88 percent of its flights were on-time in the 12-month period ending August 2010, according to the Air Travel Consumer Reports. Only Hawaiian Airlines did a better job in this category.
Read More:
America's Meanest Airlines
(Public Domain)

10. United Airlines
Now that the merger with Continental is in the books, United Airlines can focus on their customer service. They received the lowest score in passenger satisfaction in the American Customer Satisfaction Index and a -1.43 AQR.
Read More:
America's Meanest Airlines

11. Delta Airlines
Delta had the worst score among major airlines rated by the Airline Quality Rating (AQR) Report with a -1.73. It was number one in delays for major airlines (78 percent of flights arriving on time in the 12-month period ending August 2010) and first in consumer complaints (averaging 2.23 per 100,000 enplanements in 2010), according to the Air Travel Consumer Reports.
Also check out:
Most Dangerous Vacations
7 Cities About to Sink
Read More:
America's Meanest Airlines

1. Hawaiian Airlines
2. AirTran
3. JetBlue
4. Southwest Airlines
5. Continental Airlines
6. Frontier Airlines
7. US Airways
8. American Airlines
9. Alaska Airlines
10. United Airlines
11. Delta Airlines

1. Hawaiian Airlines
Hawaiian Airlines tops the Airline Quality Rating (AQR) Report list with a score of -0.40. It is number one when it comes to getting you to your destination without delay. Ninety-two percent of its flights were on-time in the 12-month period ending August 2010, according to the Air Travel Consumer Reports.
Read More:
America's Meanest Airlines

2. AirTran
Coming in second with an impressive AQR score of -0.49 is AirTran. This airline excels at getting your baggage back to you in one piece. It had the fewest incidents of mishandled baggage (a remarkable 1.66 reports per 1,000 passengers on average in 2010 so far) according to the Air Travel Consumer Reports. AirTran operates out of the Hartsfield-Jackson Atlanta International Airport.
Read More:
America's Meanest Airlines

3. JetBlue
JetBlue saw improvement with a 2009 AQR score of -0.62. The four previous years from 2005 to 2008 had seen scores below the -0.80 mark.
Read more:
America's Meanest Airlines

4. Southwest Airlines
Southwest Airlines earned the number-four spot on the Airline Quality Rating (AQR) Report list with a -1.00. Southwest scored big in one of the more important categories, with the smallest number of consumer complaints (averaging a scant .28 per 100,000 enplanements in 2010), according to the Air Travel Consumer Reports.
Read More:
America's Meanest Airlines

5. Continental Airlines
Clocking in on the Airline Quality Rating (AQR) Report with a -1.09, Continental has earned its best Airline Quality Rating since 2003 (when they received a -1.04). Keeping quality up will be a challenge as it has now combined with United to form the world's largest airline.
Read More:
America's Meanest Airlines

6. Frontier Airlines
Despite filing for Chapter 11 bankruptcy in 2008, Frontier turns in a respectable -1.09 Airline Quality Rating. Although they earned the same score, the Airline Quality Rating (AQR) Report ranked Frontier right behind Continental Airlines.
Read More:
America's Meanest Airlines

7. US Airways
US Airways is nestled in the middle of the pack with a -1.19 AQR. The airline improved five percent in passenger satisfaction according to the American Customer Satisfaction Index, but received a below-average score in the J.D. Power 2010 North America Airline Satisfaction Study.
Read More:
America's Meanest Airlines

8. American Airlines
American Airlines earned a -1.25 on the Airline Quality Rating (AQR) Report. The airline had a large number of mishandled baggage incidents with an average of 4.07 reports per 1,000 passengers, according to the Air Travel Consumer Reports. This was the worst score among the major airlines in this study.
Read More:
America's Meanest Airlines

9. Alaska Airlines
Alaska Airlines received a -1.39 AQR, earning it the third-worst score among the country's major carriers rated by the Airline Quality Rating (AQR) Report. However, it does know how to be punctual: 88 percent of its flights were on-time in the 12-month period ending August 2010, according to the Air Travel Consumer Reports. Only Hawaiian Airlines did a better job in this category.
Read More:
America's Meanest Airlines
(Public Domain)

10. United Airlines
Now that the merger with Continental is in the books, United Airlines can focus on their customer service. They received the lowest score in passenger satisfaction in the American Customer Satisfaction Index and a -1.43 AQR.
Read More:
America's Meanest Airlines

11. Delta Airlines
Delta had the worst score among major airlines rated by the Airline Quality Rating (AQR) Report with a -1.73. It was number one in delays for major airlines (78 percent of flights arriving on time in the 12-month period ending August 2010) and first in consumer complaints (averaging 2.23 per 100,000 enplanements in 2010), according to the Air Travel Consumer Reports.
Also check out:
Most Dangerous Vacations
7 Cities About to Sink
Read More:
America's Meanest Airlines

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By Hamooda Shami | Staff Writer April 5, 2011, at 10:31 a.m.


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