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Where to Find the Best Hotel Concierges

These 10 first-rate hotel concierges go beyond the call of duty.

U.S. News & World Report

Where to Find the Best Hotel Concierges

A man talks to a hotel concierge.
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(Getty Images)

These leading concierges enhance the guest experience with VIP perks and memorable services.

Savvy travelers know how to get tickets to popular events or a reservation at a busy restaurant. They enlist the services of the hotel's concierge. After all, a hotel concierge knows the nooks and crannies of a region better than anyone, and they usually have unique connections and insider hacks to direct guests to popular and lesser-known local attractions and experiences. Keep reading to discover where to find top concierges – and hidden local treasures and city hot spots – on your next trip.
The Spectator Hotel.
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(Courtesy of The Spectator Hotel)

The butler concierge at The Spectator Hotel

Charleston, South Carolina

All guests receive around-the-clock royal treatment via a butler concierge at The Spectator Hotel in this charming Southern city. A distinct boutique hotel for the well-heeled traveler located in the center of the city’s historic district, The Spectator is well-regarded by critics and travelers alike for its attention to detail. The hotel provides a personal butler concierge service for each guest to ensure all individual needs are met. Each butler has completed traditional training at the Charleston School of Protocol. Butlers deliver guests personalized itineraries, breakfast delivery and turndown service. What's more, butlers can suggest drinks from lead mixologist Steven Huddleston.
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These leading concierges enhance the guest experience with VIP perks and memorable services.

Savvy travelers know how to get tickets to popular events or a reservation at a busy restaurant. They enlist the services of the hotel's concierge. After all, a hotel concierge knows the nooks and crannies of a region better than anyone, and they usually have unique connections and insider hacks to direct guests to popular and lesser-known local attractions and experiences. Keep reading to discover where to find top concierges – and hidden local treasures and city hot spots – on your next trip.

The butler concierge at The Spectator Hotel

Charleston, South Carolina

All guests receive around-the-clock royal treatment via a butler concierge at The Spectator Hotel in this charming Southern city. A distinct boutique hotel for the well-heeled traveler located in the center of the city’s historic district, The Spectator is well-regarded by critics and travelers alike for its attention to detail. The hotel provides a personal butler concierge service for each guest to ensure all individual needs are met. Each butler has completed traditional training at the Charleston School of Protocol. Butlers deliver guests personalized itineraries, breakfast delivery and turndown service. What's more, butlers can suggest drinks from lead mixologist Steven Huddleston.

The eclipse concierge at Hotel Jackson

Jackson Hole, Wyoming

The property's eclipse concierge will be curating exclusive eclipse experiences for the upcoming total solar eclipse on Aug. 21. The concierge will take guests to the top of the mountain to watch the spectacle, and to the shadows of the Grand Tetons or as part of a special white water rafting trip. Beginning on Aug. 17, guests can attend solar eclipse lectures led by guest speakers and spiritual guides, savor solar eclipse-themed cocktails, enjoy educational programming and attend a private post-eclipse reception at Hotel Jackson. In addition, yogi Bhajan will be guiding guests in meditations and yoga during the week of the solar eclipse.

The proposal concierge at Eau Palm Beach Resort & Spa

Manalapan, Florida

This coastal resort offers a bespoke approach to marriage proposals with proposal concierge services. This romance architect can be tapped to engineer extravagant or understated proposals. From an experience inspired by the romantic comedy "Sweet Home Alabama" to a personal paparazzi moment with hidden photographers and drone technology, nothing is out of reach for this concierge. To create a personalized setting and experience, you can enjoy a fun and creative interview session with the concierge to customize your proposal.

The poolside sunglass concierge at Ojai Valley Inn & Spa

Ojai, California

You can bask in the warm sunshine with free sunglass service at Ojai Valley Inn & Spa, an opulent retreat located about 80 miles north of Los Angeles. The resort celebrates California's laid-back yet glamorous past and offers an abundance of one-of-a-kind experiences, including a poolside sunglass concierge. The treatment includes a fee-free sunglass butler service to clean and tighten your glasses, and a poolside pop-up offering a carefully selected collection of signature frames and new styles. Both services are available exclusively at the resort's new adult-only Indigo Pool & Bar.

The beach concierge at Zemi Beach House, Resort & Spa

Anguilla

Personalize your experience in Anguilla with the assistance of the beach concierge at the Zemi Beach House, Resort & Spa. This elegant boutique property offers guests an authentic island experience that is unique to the resort, including specialized excursions organized by the beach concierge. Guests of Zemi Beach House work with the concierge to customize experiences that will immerse them into island life. From golf trips and kite surfing to deep-sea fishing and private beach picnics, there are dozens of island adventures for guests of all ages to enjoy. What's more, the beach concierge accompanies guests on select excursions to share local tales and facts about Anguilla.

The music concierge at Aria Hotel Budapest

Budapest, Hungary

An enchanting hotel with a musical concept, Aria Hotel affords guests the opportunity to meet with the property's dedicated music concierge in order to add a harmonious touch to their stay. This music director knows Budapest's music scene well and shares recommendations for guests to discover local and authentic music experiences. He is also responsible for organizing music-themed tours of Budapest, planning music programs around the hotel’s piano and creating custom playlists for guests depending on their musical preferences. What's more, you can enjoy coffee, tea and fruit in the hotel's music library. It's a vacation all audiophiles must experience.

The director of aloha at The Surfjack Hotel & Swim Club

Honolulu

Immerse yourself in Hawaiian culture with help from the director of aloha, Casea Collins-Wright, who organizes various on-site programming, including poolside yoga, film screenings and pool parties. Guests are encouraged to expand their creative horizons by taking a creative journey towards a traditional or nontraditional dream catcher. Plus, you can learn about the Native American origins of dream catchers and how to weave the web that will ensnare negative vibes. The concierge is also responsible for off-site programming such as farm tours and walking tours of midcentury modern architecture for guests.

The island insider concierge at W Retreat & Spa, Vieques Island

Puerto Rico

The island insider concierge at the W Retreat & Spa, Vieques Island delivers guests coveted intel, such as romantic spots, where to go dancing, the top spots for a sunset and hidden culinary gems. The concierge can direct guests to a sunrise kayak ride or to yoga classes at the Away Spa. For guests craving a challenging workout, the concierge may suggest a beach bike excursion over half-paved terrain, with gravel and rolling hills. Scuba diving or snorkeling are favorite recommendations. The retreat has established both surf and boat dives on either side of the island, allowing the experts to choose the ideal dive location at a moment's notice.

The ski concierge at Sonnenalp

Vail, Colorado

Guests of this resort receive an elevated ski experience through a Sonnenalp ski concierge that includes access to a private lounge and secure lockers. What's more, the concierge at Bridge Street Ski Haus offers rentals for snowboard and ski supplies, helmets and jackets and innovative equipment for tuning and waxing. Plus, you can opt to bring your own gear and utilize the resort's state-of-the-art facilities or pick from more than 500 brand new demo skis, while counting on assistance from the on-site team ski concierge team to enhance your snowboarding and skiing adventures.

The running concierge at Esperanza, An Auberge Resort

Cabo San Lucas, Mexico

Barbie Alvarez, an experienced runner and fitness instructor, serves as the running concierge at this luxurious resort. She helps Esperanza's guests optimize their running and training while away from home and personally guides guests on a run throughout the resort property and adjacent areas, which can be intimidating for people who are not familiar with the region. In addition, she provides training tips and advice, suggests local running routes that meets guests' desired intensity level and needs, offers indoor running tips and strategies for those that prefer the treadmill and loans running gear to guests who don't have access to their own items.
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