Worst Airlines by Complaint

By Hamooda Shami, Staff WriterMarch 7, 2012
By Hamooda Shami, Staff WriterMarch 7, 2012, at 9:20 a.m.
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Most Likely to Mishandle Your Bag

Most Likely to Mishandle Your Bag

American Eagle
American Eagle had the most incidents of mishandled baggage in 2010, with 7.15 reports per 1,000 passengers. American Eagle was the worst overall airline on our 2011 Meanest Airlines list with an AQR score of -2.82.
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America's Meanest Airlines: 2011
Most Likely to be Late

Most Likely to be Late

Comair
Comair was the tardiest airline in 2010. With only 73.1 percent of flights arriving on time, the airline had the worst on-time performance of all of the airlines surveyed for the 2011 Airline Quality Rating (AQR) report. Comair placed #3 among regional airlines on our 2011 Meanest Airlines list with an AQR score of -1.56.
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America's Meanest Airlines: 2011
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Most Likely to Mishandle Your Bag

American Eagle
American Eagle had the most incidents of mishandled baggage in 2010, with 7.15 reports per 1,000 passengers. American Eagle was the worst overall airline on our 2011 Meanest Airlines list with an AQR score of -2.82.
Read More:
America's Meanest Airlines: 2011

Most Likely to be Late

Comair
Comair was the tardiest airline in 2010. With only 73.1 percent of flights arriving on time, the airline had the worst on-time performance of all of the airlines surveyed for the 2011 Airline Quality Rating (AQR) report. Comair placed #3 among regional airlines on our 2011 Meanest Airlines list with an AQR score of -1.56.
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America's Meanest Airlines: 2011

Most Likely to Bump You

American Eagle
American Eagle had the highest rate of involuntary denied boardings in 2010, with a rate of 4.02 per 10,000 passengers. American Eagle was the worst overall airline on our 2011 Meanest Airlines list with an AQR score of -2.82.
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America's Meanest Airlines: 2011

Most Likely to Overcharge for Bags

Delta / US Airways / Continental
This worst culprit in this category depends on the type of baggage you're checking. Delta, US Airways and Continental all share a similar fee structure, with some variance.
Domestic Baggage Fees
1st Bag: $25 ($23 if checked online with Delta or Continental)
2nd Bag: $35 ($32 if checked online with Delta or Continental)
3rd Bag: $125 for Delta & US Airways;  $100-$200 for Continental
Overweight/Oversized Bags
51-70 lbs: $90 for Delta & US Airways; $200 for Continental
71-100 lbs: $175 for Delta & US Airways; Continental will not accept luggage heavier than 70 lbs as checked baggage
Larger than 62 inches: $175 for Delta & US Airways; $100-$200 for Continental
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America's Meanest Airlines: 2011

Most Complained About Airline

Delta
Delta had the highest consumer complaint rate (2.00 complaints per 100,000 passengers) of all the carriers surveyed for the 2011 Airline Quality Rating (AQR) report. Delta placed #5 among major airlines on our 2011 Meanest Airlines list with an AQR score of -1.22.
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America's Meanest Airlines: 2011

Meanest Regional Carrier

American Eagle
American Eagle earned last place among all regional airlines on our 2011 Meanest Airlines list with an AQR score of -2.82. The major contributing factors were that they had the most incidents of mishandled baggage (7.15 reports per 1,000 passengers) and the highest involuntary denied boardings rate (4.02 per 10,000 passengers) in 2010.
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America's Meanest Airlines: 2011

Meanest Major Carrier

United
United came in last place among all major airlines on our 2011 Meanest Airlines list with an AQR score of -1.31. United had the second-highest customer complaint rate (1.64 per 100,000 passengers) of all airlines in 2010, including the regional carriers.
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America's Meanest Airlines: 2011
Also check out: 
America's Best and Worst Major Airlines
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